Organizational Behavior Chapter 12

Which phenomenon does process loss describe?

A team delivering less than the sum of its parts

Nominal group techinque

A team process used to generate creative ideas, whereby team members individually write down their ideas and then take turns sharing them with the group.

Brainstorming

A team process used to generate creative ideas.

Potency

A team state reflecting the degree of confidence among team members that the team can be effective across situations and tasks.

Cohesion

A team state that occurs when members of the team develop strong emotional bonds to other members of the team and to the team itself.

Production blocking

A type of coordination loss resulting from team members having to wait on each other before complete their own part of the team task.

Social loafing

A type of motivational loss resulting from members feeling less accountable for team outcomes relative to independent work that results in individually identifiable outcomes.

____ is an interpersonal process that involves activities that foster a sense of emotional balance and unity.

Affect management

What is a systems monitoring?

An action process that involves keeping track of things that the team needs to accomplish its work

Groupthink

Behaviors that support conformity and team harmony at the expense of other team priorities.

Task coordinator activities

Boundary-spanning activities that are intended to coordinate task-related issues with people or groups in other functional areas.

Scout activities

Boundary-spanning activities that are intended to obtain information about technology, competitors, or the boarder marketplace.

Ambassador activities

Boundary-spanning activities that are intended to protect the team, persuade others to supper the team, or obtain important resources for the team.

Menchie started a new job and was trained by the supervisor. However, the supervisor was not an adequate trainer and left Menchie with more questions than answers. Most of what the supervisor told Menchie was unclear or incomplete. What does Menchie's supervisor lack?

Communication competence

Sheila's team is working on a project to create an effective marketing campaign for a company. Sheila gathers all the necessary information to help the team understand the product and the desires and needs of the client. She then clearly explains the responsibilities of each member of the team. Sheila is ensuring that her team has ___,

Decision informity

What are the three factors that account for a team's ability to make accurate and effective decisions?

Decision informity, staff validity, and hierarchical sensitivity

Task conflict

Disagreements among members about the team's task.

Relationship conflict

Disagreements among team members with regard to interpersonal relationships or incompatibilities in personal values or preferences.

Potency

Each men's swim team member has a specialty like the breaststroke, freestyle, or butterfly, but together they compete in team relays where they rely on each other to win medals. They have to trust their own skills but know the team is effective across a variety of other events that their team members will perform.

Transactive Memory

Eleven of the 22 who played women's soccer for Team USA were on both the 2016 team and the bronze-winning 2021 team. The history helped each team member to not only understand the specialized role she played, but to also have meta-knowledge in understanding her teammates' roles.

Which method of transmission achieves the highest level of information richness?

Face-to-face

Team building

Fun activities that facilitate team problem solving, trust, relationship building, and the clarification of role responsibilities.

JFK's decision to go forward with the Bay of Pigs invasion of Cuba, NASA's decision to launch the space shuttle Challenger in unusually cold weather, and Enron's board of directors' decisions to ignore illegal accounting practices are famous examples of ___.

Groupthink

Boundary spanning

Interactions among team members and individuals and groups who are not part of the team.

Which of the following is accurate with regard to team process training?

It occurs in the context of a team experience, which facilitates effective functioning and performance of a team as an intact unit.

______is a transition process that involves an analysis of the team's tasks, the challenges that face the team, and the resources available for completing the team's work.

Mission analysis

Many years ago, Sprint Telecommunications aired an advertisement intended to demonstrate the clarity of reception Sprint customers could expect. The ad showed a rancher, who had used a different company, complaining that he had ordered oxen from his supplier and instead received 100 dachshunds. The mix-up was probably due to the presence of __ in the communication process.

Noise

Which of the following terms refers to the degree to which members believe that the team can be effective across a variety of situations and tasks?

Potency

The New York Yankees led their league all season and made it to the World Series. Yet in the Series, their big hitters failed to get any hits, the team made many errors, and the Yankees did not win. This is an example of

Process loss

Motivational loss

Process loss due to a team member's tendency to put forth less effort on team tasks than they could.

Coordination loss

Process loss due to the time and energy it takes to coordinate work activities with other team members.

Team states

Specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.

Which of the following activities are NOT considered a boundary-spanning activity?

Staff validator

Mental Models

Team members must have shared understanding of what will help the team succeed. In cycling, the team must react to each other's needs, like blocking wind that can fatigue riders or keeping the pace slower when one rider has a flat. The result is efficient and smooth teamwork.

Teamwork processes have a moderate positive effect on ________and a strong positive effect on _________.

Team performances; team commitment

Action learning

Team process training in which a team has the opportunity to work on an actual problem within the organization.

Transportable teamwork competencies

Team training that involves helping people develop general teamwork competencies that they can transport from one team context to another.

Transition processes

Teamwork processes, such as mission analysis and planning, that focus on preparation for future work in the team.

Interpersonal processes

Teamwork processes, such as motivating and confidence building, that focus on the management of relationships among team members.

Action processes

Teamwork processes, which as helping and coordination, that aid the accomplishment of teamwork as the work is actually taking place.

Team building

The Accountants in Auditing often conflict on who is responsible for job tasks and what activities should be included in the workday. This is a small group of professionals, but one that must operate smoothly.

Cohesion

The U.S. women's volleyball team hasn't won a gold medal since 1964. The 2021 team shared worries and doubts in their losses, as well as joys in their wins, leading to them forming intense attachments to each other other when winning the goal medal.

Cross-training

The VPs need to be more familiar with the jobs of other employees in the bank. It would be most helpful for the VPs to be able to experience the various jobs with customer contact on a short-term basis.

Taskwork processes

The activities of team members that relate directly to the accomplishment of team tasks.

Information richness

The amount and depth of information that is transmitted in a message.

Team Process Training

The bookkeepers in General Accounts must work together as a unified team, able to respond quickly to changes. The General Accounts team is held accountable for any one person's error.

Mental models

The degree to which team members have a shared understanding of important aspects of the team and its task.

Staff validity

The degree to which team members make good recommendations to the team leader.

Decision informity

The degree to which team members posses adequate information about their own task responsibilities.

Transactive memory

The degree to which team members' specialized knowledge is integrated into an effective system of memory for the team.

Hierarchical sensitivity

The degree to which the team leader effectively weighs the recommendations of the members.

Team processes

The different types of activities and interactions that occur within a team works towards its goals.

Teamwork processes

The interpersonal activities that promote the accomplishment of team tasks but do not involve fask accomplishment itself.

Network structure

The pattern of communication that occurs regularly among each member of a team.

Communication

The process by which information and meaning is transferred from a sender to a receiver.

Transportable teamwork competencies

The tellers need to be flexible in their ability to adapt and respond in unexpected situations. Training should remind them of communication procedures and various strategies for working with customers.

Team process training

The use of team experiences that facilitates the team's ability to function and perform more effectively as an intact unit.

Personal clarification

Training in which members simply receive information regarding the roles of the other team members.

Cross-training

Training team members in the duties and responsibilities of their teammates.

Positional rotation

Training that gives members actual experience carrying out the responsibilities of their teammates.

Positional modeling

Training that involves observations of how other team members perform their roles.

Which of the following communication network structures has the highest centralization?

Wheel

Process gain

When team outcomes are greater thane expected based on the capabilities of the individual members.

Process loss

When team outcomes are less than expected based on the capabilities of the individual members.