Organizational behavior exam

Employees whose self-concepts are defined mostly by social identities are more likely than employees with stronger personal identities to: a. Voice their disagreement with the majority. b. Abide by team norms. c. Make external attributions of their own behavior. d. Ignore peer pressure.

(a)

For most jobs, which of the Big Five factors is the best overall predictor or task performance? a. conscientiousness b. agreeableness c. extroversion d. openness to experience

(a)

One consideration in channel selection is ________the capacity of the channel to carry a volume and variety of data A. Media richness B. information overload C. social acceptance D. social presence

(a)

People who value their independence and personal uniqueness have? a. high individualism. b. high collectivism. c. high power distance. d. low uncertainty avoidance.

(a)

Which three personality traits comprise the dark triad? a. Machiavellianism, narcissism, psychopathy b. Machiavellianism, narcissism, sociopathy c. Machiavellianism, neuroticism, psychopathy d. sociopathy, narcissism, psychopathy

(a)

6. ___________exists when team members are reluctant to mention ideas that seem silly because they believe that other team members are silently evaluating them. A. (Production blocking) B. Evaluation apprehension C. Brainstorming D. Inflated team-efficacy

(b)

According to the communication model, the coding and decoding process is more effective when the sender and receiver have significantly different codebooks.... a. Sender and receiver have significantly different codebooks b. sender and receiver have shared mental models of the communication context. c. sender is sending this message for the first time to anyone. d. receiver dislikes the communication channel the sender has selected to convey the message.

(b)

5. The three main components of active listening, in sequential order, are... A sensing, evaluating, and responding. B. sensing, responding, and evaluating. C. evaluating, sensing, and responding. D, sensing, evaluating, and reasoning.

(A)

Active listening suggests that when_____ the receiver of a message should try to understand and empathize with the speaker. A. evaluating B. responding C. sensing D. arguing

(A)

Teams can be distinguished by which of the following three characteristics? A team permanence, skill diversity, and authority dispersion B. skill diversity, authority dispersion, and location C. formality, informality, and permanence D. diversity, informality, and permanence

(A)

2. Social loafing is more likely to occur A. in smaller rather than larger teams. B when the team produces a single output rather than separate outputs for each team member. C. when the team's overall task has high task significance. D. when the team has high cohesion.

(B)

3. Two company divisions produce completely different products, but both must seek funding from the corporate office for a capital expansion project. The relationship between these two divisions would be best described as interdependence. A. total B) pooled C. reciprocal D. sequential

(B)

4. Team cohesion tends to be higher in A. larger teams. B teams whose members are demographically, occupationally, and psychologically diverse C. teams where entry into the team is difficult. D) teams where members have limited interaction with each other.

(C)

5. Which of the following would make a remote team more effective? (A)Management assigns one specific communication technology for the team to use. B. Members have no specific roles or responsibilities. C. Members meet face-to-face fairly early in the team development process. D. Members have low emotional intelligence.

(C)

6. What effect has the introduction of email had in organizational communication? A. Email has improved the sender's ability to communicate emotions to the receiver. B. Email has reduced the amount of communication with people further up the hierarchy. C. Email has significantly improved politeness and respectfulness in the workplace. D. Email has reduced social and organizational status differences between sender and receiver.

(D)

. What are the three elements that define self-evaluation? a. Self-esteem, self-efficacy, and locus of control b. Self-esteem, self-efficacy, and self-verification c. Complexity, consistency, and clarity d. Self-esteem, self-efficacy, and self-enhancement

(a)

3. George's administrative assistant always screens Georges emails. In other words, the assistant__________the messages. A. filters B. obscures C. summarizes D. censors

(a)

4. Which job characteristics contribute to creativity? A task significance and autonomy B. job specialization and skill variety C. skill variety and autonomy D. task significance and task identity

(a)

5. What is the optimal level of employee involvement in decision making? A. It depends on the situation. B. The problem should be described to employees and they should be asked collectively for information relating to the problem to reach a consensus C. Employees should make recommendations and handle the decision-making process by committee. D The problem should be described to employees and they should be asked individually for information relating to the problem.

(a)

Stress is best described as: a. The physiological disorders we experience from adverse environmental conditions. b. An adaptive response to a situation that is perceived as challenging or threatening to the person's well-being. c. A series of events that cause emotional exhaustion and cynicism toward customers. d. Environmental conditions that place a physical or emotional demand on the person

(b)

What can you do to increase employees' beliefs that they will be able to master the new technology? a. Allow employees to continue using the old technology as long as they'd like. b. Provide training and clarify job requirements. c. Increase employees' wages. d. Bring in new employees to show them that others are capable of mastering the new technology

(b)

Which of the following concepts consists of aptitudes, skills, and competencies? a. personality b. ability c. values d. motivation

(b)

Which of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them better? A. ability B. Aptitude C. intensity D. learned capabilities

(b)

Psychological well-being tends to be better among people whose self-concepts have: a. Fairly distinct multiple self-views (high complexity). b. Low consistency. c. Many individual and no collective self-views. d. Fluid and changeable self-views (low clarity).

(c)

Roland can start work at any time between 7am and 9am, as long as he puts in an eight-hour workday. This is an example of which form of work-life integration? a. aligning roles with personal attributes b. integrating multiple roles c. flexible work scheduling d. boundary management

(c)

Some situations demand that ethical principles be applied to the available choices. People with_________ will recognize the importance of ethical principles in these situations. a. high moral intensity b. low moral intensity c. high moral sensitivity d. low moral sensitivity

(c)

What can you do to counter employees' concerns that the transition to a new technology just means more work without any additional rewards? a. Emphasize that employees who work overtime will receive overtime wages. b. Avoid discussing this issue since employees have already made up their minds. c. Identify rewards the employees want most and clearly explain how these will result from learning the new technology. d. Commiserate and agree with the employees and advise them to start looking for other jobs.

(c)

Which of the following is the highest level of emotional intelligence? a. Awareness of our own emotions b. Management of our own emotions c. Management of others' emotions d. Awareness of others' emotions

(c)

1. Which of the following is an observation from organizational behavior that contradicts the rational choice decision making process? A. Decision makers use factual information to choose alternatives. B. Decision makers choose the alternative with the highest payoff. Decision makers evaluate all alternatives simultaneously D) Decision makers have limited information-processing abilities.

(d)

Alvin, the production manager of Paragon Company, wants to select the best supplier of raw materials from among several vendors. He has several choices and has done research into which company provides the best services and products. Une company is known to be extremelv timely: another is much lower in price but often late in deliveries, and the third is well-known to provide the highest quality products available. According to the rational choice decision-making process, what is the tirst step to solving this problem? A. Evaluate the decision inputs. B. Choose the best decision process. C. Research the problem. D. identify the problem or opportunity.

(d)

People who promote the welfare of others and of nature would be categorized into which of Schwartz's value categories? a. self-enhancement b. openness to change c. conservation d. self-transcendence

(d)

Travel Happy Corporation gives simple accounts to newly hired employees, and then adds more challenging accounts as employees master the simple tasks. This is an example of a. situational factors. b. inaccurate role perceptions. c. motivational persistence. d. person-job matching.

(d)