Organizational Behavior Test 1 Review

____________ are suspected or inferred causes of behavior.

Causal attributions

Camilla, a manager, notes that Wilhelm's written reports from his hire date to the present are very thorough and accurate. Camilla is looking at

Consistency

Which of the following statements about emotions is false?

Felt emotions are always displayed

John, a mid-level manager, notices that all his subordinates are filling out their monthly reports incorrectly. He concludes that the report forms are too complicated and need to be revised. On which type of attributional information is John's decision based?

High consensus

Dumbledore, a school headmaster, has a student who values achievement and power. Dumbledore should encourage the student to pursue activities with:

High influence over others

Deep-level characteristics of diversity:

Include attitudes, opinions and values

Which of the following is a good idea for improving your online "image?"

Include information on her volunteer activities

Moriarty does well at work because he is able to think constructively, reason, and problem solve. Moriarty is exhibiting

Intelligence

__________ are the key links between ___________ in Ajzen's Theory of Planned Behavior.

Intentions; attitudes and planned behavior

Low job satisfaction and low employee engagement can lead to:

Low task performance

Billy loves extreme sports and works as a white-water rafting instructor. In Schwarz's model, which values does Billy exhibit?

Openness to change

______ is the interdisciplinary field dedicated to understanding and managing people at work.

Organizational behavior

_________ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational commitment

Tanya believes that people should be kind to each other. She notices that Ellie is picking on a new employee, Michele. Tanya asks Ellie to stop bullying Michele, but Ellie's behavior doesn't change. Tanya confronts Ellie and a heated argument ensues, after which Tanya suggests that Ellie transfer to another department. In this case, Tanya's ________ are different from her values.

Personal beliefs

Which of the following statements is TRUE?

Personal skills become more important as job level increases

"When you know yourself, you are comfortable with your strengths and not crippled by your shortcomings. . . " This is

Self-awareness

Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of:

Self-efficacy

Bill receives a compliment on a recent campaign; he attributes the success to his creativity. Mark's campaign didn't do well; he blames his team for not pulling together. These are examples of:

Self-serving bias

Which of the following is NOT one of the top four skills desired by employers?

Teamwork

Which of the following statements is FALSE?

The contingency approach is just common sense

The first of the basic elements for selecting an effective solution is:

To determine the criteria for the decision

Which of the following is NOT a key workplace attitude that managers should track?

Turnover

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

across all situations; toward specific targets

The existence of implicit cognition leads people to make ________ decisions without realizing they are doing so.

biased

The distinction between flexible and fixed individual differences

is that managers have little or no impact on fixed differences.

John, a shift supervisor, is keeping a performance diary for each of her employees. This mechanism can _______ performance appraisals.

reduce bias in

Maria doesn't complain to a man smoking in the non-smoking section of a restaurant because it doesn't bother her. This lack of irritation reflects the __________ component of her attitude. She is neutral toward people smoking in restaurants.

Affective

__________________ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake or outright discrimination that occurred in the past.

Affirmative action

Jennifer wins an art contest. She attributes the outcome to luck. Jennifer is likely to have

An external locus of control

__________ is based on a simple premise: Rightly or wrongly, people infer causes for their own and others' behavior.

Attribution theory

At work, Herminoe consistently volunteers to help others on their projects. But, she resents the extra work and complains to her friends that she is doing everyone else's job. Jenna is not ______, she needs to be more self-aware of what she takes on.

Authentic

Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried. Nathan is likely to score high on:

Conscientiousness

_______ is the personality trait with the strongest positive relationship with job performance.

Conscientiousness

Ethan gets a new job at a cigarette company in North Carolina. He goes to his first staff meeting and sees that everyone has the same brand of cigarette. Ethan is witnessing:

Consensus

Which of the following is not one of the basic dimensions of the Big Five personality dimensions?

Emotional intelligence

Klaus works in a very stressful job, but maintains his "cool" even in the worst times. This represents the ________ dimension.

Emotional stability

Which of the following is the least fixed, i.e. most subject to change, of a person's individual differences?

Emotions

Perception is the process that:

Enables us to interpret and understand our surroundings

ll the employees in Mustafa's unit are performing poorly on one specific aspect of their jobs during the month of June; however, they are performing well on all other parts of their job. This is likely to be attributed to

External causes

Marisa is the office manager in a small company. Her employees find that they can often come late to work and leave early, and Marisa will cover their work for them. Marisa is likely to score:

High on agreeableness

If Otto views a situation as having low consensus, low distinctiveness, and high consistency, he is likely to make an attribution of:

Internal causes

_____ intelligence is the potential to understand and regulate oneself.

Intrapersonal

Kathryn does especially well in her language courses, but struggles in chemistry. She has ______ intelligence.

Linguistic

______ is the combination of stable physical, behavioral, and mental characteristics that gives individuals their unique identity.

Personality

Lennie loves her job at Vail Corporation. She is even a community ambassador. Lennie exhibits all of the following qualities except

Pessimism

Martha worked for a marketing company with a casual atmosphere and informal culture. The company declared bankruptcy. Martha can't wait to find a similar position. In the past, she worked for companies with a more traditional and formal structure. She now has a new job in a bank. Martha dresses differently, puts in longer hours, and studies at home to better understand the bank's services. She is exhibiting _______ intelligence.

Practical

A(n) _______ is someone who is relatively unconstrained by situational forces and who effects environmental change.

Proactive

Isabella is having an argument with her father. He believes that focusing on her computer skills is the most important of Isabella's college experience. Isabella disagrees, arguing that ______ is/are the more critical.

Problem solving skills

Halim hires a new employee who best meets the characteristics he is looking for in the ideal employee. He is

Solving the problem

The allegory of Plato's Cave teaches us that:

Sometimes people believe they are perceiving reality when they are not

Linda will graduate with a business degree shortly. She is happiest when she doesn't know what will be waiting for her when she gets to work and she excels at problem solving. Linda needs a career that involves:

Stimulation

The self-transcendence part of Schwartz's model is composed of:

Universalism and benevolence

Schwartz's model suggests that:

Values may conflict with each other

Harold Kelley hypothesized that people make causal attributions by observing three dimensions of behavior:

Consensus, distinctiveness and consistency

________________ is defined by order, self-restriction, preservation of the past, and resistance to change.

Conservation

Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Jonathan is using a(n) ______ perspective.

Contingency

Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the __________ dimension.

Self-enhancement

Which kind of diversity characteristics are most quickly apparent?

Surface-level

Bob is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Bob will likely have better results using:

The contingency approach

People with high _________ see themselves as capable and effective.

Core self-evaluations

Eleanor wants to be sure that the final team project in a senior capstone course is of top quality. Jerome, another team member, just wants to get it done quickly. Using Alzen's model, what can Eleanor do to try and encourage Jerome to work hard?

Create a positive attitude

External factors include all of the following EXCEPT:

Putting forth effort

Anne, a manager, hires the first person she interviews because she believes that person can do the job adequately. Anne is:

Resolving the problem

Mary and Eva were hired by the same network support firm. One year later, Mary receives a promotion to team leader. Eva believes she has stronger technical skills and asks her supervisor why Mary got the promotion. The supervisor says Mary has better people skills. Having __________ can enable a person's promotion.

Soft skills