OS 210 Organizational Communications - Chapter 14 Review

Approximately what percentage of the US economy is employed in the service sector during 2012?

90%

_________________ refers to an approach to globalization that emphasizes cultural distinctiveness found around the world.

Divergence

People perceive service quality as generally improving.

False

The convergence perspective is less interested in exploring strategies for organizational success than it is in considering the ways in which meaning is constructed in various cultural settings and the impact of organizational norms and functioning on that construction of meaning.

False

The percentage of workers receiving health benefits from their employers increased between 1980 and 2010

False

Which of the following statements is not true regarding the influence of globalization on organizational communication?

People become less aware of both the cultures of others and their own attitudes, beliefs and behaviors.

Which of the following strategies for managing a global marketplace involve technical specialists who receive short-term, project-length assignments in worldwide locations?

SWAT teams

Organizational identity is increasingly important in today's economy.

True

A day laborer is an example of what kind of worker?

contingent

This approach to globalization emphasizes the need of organizations to adapt their practices to the global workplace.

convergence

___________________ refers to the assumption that a free-market economic system has sufficient checks and balances in place to ensure that the legitimate interests of all members of a society will be met.

d. Laissez-faire capitalism

One effect of globalization in which behavior and interaction are lifted out of their local context and restructured across time and space is called __________________.

disembeddedness

An organization that identifies with two or more countries with distinct cultural qualities is

international

An organization that identifies predominately with one country, but recognizes the needs of a culturally diverse workforce is

multicultural

Knowing an organization, what it sells, and where it stands on relevant issues of the day is known as which aspect of global organizations?

organizational identity