PAD Final

The grant of immunity can range from absolute to limited, based on job duties. While absolute immunity is more likely to be afforded to high level officials, qualified immunity is more likely for lower level officials

true

The greatest power in an organization lies with those in the strategic apex

true

The internet is receptive to contributions, resources, ideas, and direction from anyone, anywhere. In contrast, government agencies and nonprofit organizations are closed entities

true

The level of targeted reserves in a rainy day fund should reflect the volatility of risk associated with the organization's revenue and expenses

true

The objective of the bureaucracy is to achieve constitutional goals through transparent means, as prescribed by administrative law

true

The presence of adequate hygiene factors will not necessarily motivate employee productivity

true

The principal-agent problem occurs for reasons related to information asymmetries between the principal (the government) and the agent (the contractor)

true

The revised IRS Form 990 extended reporting requirements for nonprofit governance and expanded required disclosures

true

The six steps in rational decision making include 1. define problem, 2. identify decision criteria, 3. weight criteria, 4. generate alternatives, 5. rate each alternative on each criterion, and 6. compute the optimal decision

true

The state has more power than public sector unions

true

The three functions of human resources are standardizing, humanizing, and evaluating

true

Transparency, which is not required to the same degree in private businesses, adds cost to public operations without translating into mission-based outcomes?

true

Under the Administrative Procedure Act (APA), the adjudicatory process is used to rule on matters pertaining to procedural due process.

true

Validity means that the indicator measures what it is intended to measure. Reliability refers to accuracy of the measure and its ability to be consistent over repeated measurement

true

With a endowment, only the earnings of the fund can be spent

true

Woodrow Wilson advocated for the scientific selection of workers through merit-based processes and urged nonpartisan and efficient administrative systems

true

An act that is legal may not be ethical

trye

Conflicts of interest are problematic not because they are automatically unethical but because they may lead to conduct that is unethical

trye

Performance management helps public service managers use performance data to make decisions that improve services to their customers

trye

State and local government debt primarily takes the form of bonds

trye

The active government role in managing the economy is most popularly linked to economist John Maynard Keynes, who argued that the public sector can intervene to smooth out the ebbs and flows of the economy

trye

In the process of rational decision making, after identifying decision criteria, one must next...

weight criteria

When policy proposals or programs related to public service provision are discussed, the ____________________ question should always be considered

who wins, who loses

What allowed the imposition of an income tax by the federal government

16th amendment

The Bill of Rights were ratified in...

1791

The progenitor of the modern Internet was known as

ARPANET

, in a famous speech, described American government as "of the people, by the people, and for the people."

Abraham Lincoln

The following are all principles found in the Code of Ethics of the American Society for Public Administration (ASPA) except

Advance Organizational Interests

The public administrator's code of ethics includes...

All of thesd

Citizen engagement is essential for good government to...

All of these

Effective public speaking includes

All of these

The work of public administration includes the following competencies:

All of these answers are correct

In addition to formalized rules and processes, bureaucracy requires

All of thess

What is a capital asset

An item that maintains value and usefulness beyond the operating budget cycle

is an example of how government organizations are combining service delivery in a way that is conducive to collaboration among providers as well as accessible to those in need

An office of Ombud

Mission, workforce characteristics, financial resources, culture, decision making processes, public scrutiny are examples of

Architectural elements of public service organizations

Ethical public administrators apply core values to decisions including

Care, honesty, accountability, promise-keeping, responsible citizenship.

Coproduction refers to...

Citizen participation and compliance in the execution of government action.

The three inherent tensions within every organization are...

Control, cooperation, and autonomy

Which act amends the Freedom of Information Act to modernize the FOIA process and compliance in response to technological advances

Electronic Freedom of Information Act

All of the following are elements of Max Weber's "ideal" bureaucracy except:

Employment based on patronage

Alderfer's ERG Theory assumes that people strive to meet the following needs

Existence, Relatedness, and Growth

is an example of government use of ICT

GIS mapping of sewer lines

Which of the following is a reason why government is required to be transparent?

Government is the instrument for achieving public purposes.

Street-level bureaucrats are those who...

Have face to face interactions with the public residents and citizens.

The principles of scientific management have the goal of...

Improving efficiency through maximizing the productivity of laborers

refers to the belief that, generally, only limited changes are made to existing spending patterns during budget preparation

Incrementalism

is an example of a federal FOIA exemption from disclosure

Information related solely to the internal personnel rules and practices of an agency

valued decentralized government, while __________ valued a centralized system.

Jefferson; Hamilton

As a generic term, managers

May work at any level in the organizations that has responsibility to coordinate the work of others.

The Clinton Administration's ______________________, overseen by Vice President Al Gore, launched in March 1993 with the goal of a government that "works better and costs less."

National Performance Review

The Civil Service Reform Act of 1978 abolished the U.S. Civil Service Commission, distributing its functions to the following three agencies

Office of Personnel Management, Merit Systems Protection Board, and Federal Labor Relations Authority

The theory of democracy is that

People involve themselves in decisions that influence public action and they care about the delivery and evaluation of public services.

In describing public management, the acronym POSDCORB stands for:

Planning, organizing, staffing, directing, coordinating, reporting, and budgeting

Which of the following is the main consequence of government procurement systems that are too difficult for smaller vendors to navigate?

Prices for products and services will go up due to a decrease in competition for government contracts.

Why are unintended consequences more likely to result from the actions of government than the actions of business?

Public organizations live longer than business organizations and their actions last longer.

Public and private organizations are different because...

Public organizations must fulfill non-mission based requirements such as information sharing.

means that administrative law judges (ALJs) must be impartial in conducting hearings and must decide cases based on the facts

Qualified decisional independence

The "handshake deal" is a classic example of which type of contracting?

Relational contracting

is based on the idea that people of different backgrounds and heritages have different experiences and it is important that their voices be heard in government programming, planning, and delivery of services so that these experiences are reflected

Representative bureaucracy

The Pendleton Act...

Standardized the process for recruiting and hiring federal workers and protected them from partisan firing.

Organizational structure includes the following layers of hierarchy from top to bottom

Strategic apex, middle line, operating core

Mechanisms for inward facing methods of citizen engagement include

Suggestion boxes on municipal websites.

Which of the following requires representative bureaucracy in the federal government

The Civil Service Reform Act

Which act requires performance management plans and reporting from federal agencies

The Government Performance and Results Act

Even when resources are adequate and plans seem logical, public programs will fail if...

The public does not accept them.

Social capital refers to...

The social norms and social structures that emerge and guide individual behavior toward communal ends.

Esprit de corps means that

Through teamwork, people will generate a group identity, a commitment to its effort, and team spirit.

Which of the following best describes the overall purpose of administrative law judges (ALJs)

To ensure fairness in administrative proceedings before agencies.

In Tools of Government, Lester Salamon provides ...

Twenty contract tools used by government agencies

An example of an organization characterized by a divisionalized form of structure is the

US Department of Homeland Security

Which of the following is an example of a moral hazard

When someone with a shellfish allergy eats lobster anyway because their health insurance covers ER visits

The first scholarly attention to public administration in the U.S. was written by:

Woodrow Wilson

noted that "it is getting to be harder to run a constitution than to frame one."

Woodrow Wilson

A "Theory X" manager assumes that

Workers are indolent, require close supervision, and are only motivated by money.

is used for government-wide financial statements and business-like funds in state and local governments

accrual accounting

Capacity building tools include

all of these

Citizen engagement in budgeting is a more democratic way of budgeting because

all of these

Components of a CAFR include

all of these

Factors that lead to market failure include

all of these

Herbert Kaufman found that organizations that die are those

all of these

Increased transparency is thought to affect government through

all of these

Leadership development is an integral part of succession planning and includes training that

all of these

Responsiveness occurs as a result of

all of these

Since its enactment in 1946, the Administrative Procedure Act (APA), has

all of these

Steps to choosing a contractor include

all of these

Successful public service organizations require the following attributes

all of these

The Code of Ethics of the American Society for Public Administration (ASPA) includes the following principle(s)

all of these

The definition of transparency extends to which type of information

all of these

The internet is open and collaborative and

all of these

The public budget process depends greatly on

all of these

Which element is essential in making programs happen?

all of these

Which of the following are included as part of the National Academy of Public Administration pillars of public administration

all of these

Which of the following justifications may be used to claim the moral high ground of an administrative action?

all of these

Which of the following rights of donors are included in "A Donor Bill of Rights"?

all of these

Which of the following steps is part of how rules are made

all of these

Budgets matter because budgets are

all of thezs

Dashcams and body cameras for law enforcement officers provide an example of how government employs ICT strategies to improve

all of thse

Following preparation and submission of a budget, the next step is

approval

When an organization looks externally to peer organizations to determine what represents average and/or aspirational performance, it is referred to as

benchmarking

information flows allow for information to flow freely among subscribers within a group

community

"How can I ensure that my subordinates are doing the right thing?" is a question that is answered by which purpose of performance measurement

control

refers to a philanthropist's expectations for the use of donated funds, large or small, by an organization

donor intent

learning includes feedback after a solution is implemented

double loop

Public executives are responsible for balancing...

economy, efficiency, effectiveness, and equity.

Health and services are central to budgeting across the public sector

education

The primary means for assessing job satisfaction, engagement, and retention is by

employee surveys

Administrative Law Judges (ALJs) were created by the Administrative Procedure Act (APA) to

ensure fairness in administrative proceedings before federal agencies

If a public servant makes a decision that satisfies only the minimum ethical standards, this is known as

ethical satisficing

When the state law is too vague or imprecise or fails to specify prohibited behavior of appointed and elected officials, _______ offer interpretations of intent

ethics commissions

The ethicist John Rawls put forward the idea that justice is

fairness

A "Theory Y" manager is likely to believe in pay-for-performance systems to motivate workers to produce more

false

A proper way to balance a budget is through the use of gimmicks, which provide lasting solutions to a budget imbalance

false

Agencies are responsible for delivering all services that the public would like.

false

At this time, the U.S. Department of Energy considers the American energy infrastructure to be secure and not vulnerable to cyberthreats

false

Autonomy requires integration while cooperation requires separation and delegation of control

false

Bequests are the most prominent type of donations given to nonprofits providing over two-thirds of giving

false

Broadcast communication is a multi-directional strategy for distributing announcements, notifications, and warnings with a capacity for the receiver to reply

false

Citizen engagement is a one-way street.

false

Collaborations may be formal or informal, and are typically hierarchical

false

Democratic principles require inequality, while capitalism requires that each person is equal under the law?

false

Determining performance goals for specific measures is an objective process where only achievable goals are selected.

false

Dividing work processes into teams removes the necessity for leadership and coordination

false

Due to administrative processes, change tends to occur quickly, with sharp bends to the right or left

false

Dwight Waldo believed that training public administrators in the mechanics of administration and arming them with a code of ethics is enough

false

Economic theory is the best way to assess levels of equity in a country

false

Elected officials are common users of nonprofit organizations' financial reporting

false

Ethics are core beliefs about what is desirable

false

Federal constraints on actions in the nonprofit and business sectors are much greater than those on the public sector

false

Focus groups are meetings of elected officials that are open to the public to ensure that those who are interested in following the deliberations of their representatives can do so.

false

Fortunately, social media sites do not allow fake news to travel as quickly as real news

false

Government has the freedom to do anything it wishes to do, except for that which is prohibited by law?

false

Horizontal equity refers to the notion that parties with greater levels of resources should shoulder a higher tax burden than those with lesser resources

false

If a public official orders subordinates to do something, even if it is in violation of the Constitution, it is perfectly legal for them to follow the order

false

In Bowling Alone, Robert Putnam describes how people are more engaged than ever in public matters.

false

In Maslow's hierarchy of needs, safety needs are the first that people are motivated to satisfy

false

In accordance with Taylor's and Weber's prescriptions, we currently believe that there is one best way to supervise and one best way to structure an organization

false

In his 2000 report on nonprofit management, Paul Light suggests that the availability of information, alone, will improve trust

false

In the public sector, inputs are the goods/services delivered or produced by an organization or program

false

Individual taxpayers are examples of internal users of government and nonprofit financial reporting

false

Inward transparency captures the ability of individuals within an organization to view and receive outside information.

false

It is difficult to engage citizens who trust in government.

false

Merit system principles are not part of U.S. law and are more guidelines than actual rules

false

Most Americans believe that the federal government should not play a major role in managing the U.S. immigration system

false

Natural monopolies result from ruthless business practices intended to eliminate competition and secure market power

false

Nobel prizewinner Herbert Simon asserts that administrative decisions should be based solely on facts, not values?

false

Nonprofit organizations engage in more uniform financial reporting than public organizations

false

Nonprofits have less latitude in hiring and setting compensation than public organizations

false

Office jargon, jokes, slogans, and shared stories often serve to destabilize an organization's culture

false

One way that the budgeting processes of nonprofits and governments differ is that nonprofits typically exercise greater transparency in budgeting

false

Outcomes produce results, which are called outputs

false

Outsourcing works best when a contractor promises to do it "better, faster, cheaper"

false

Performance budgeting simply groups spending by the specific object of expenditure, such as salaries and benefits or rent and utility costs

false

Performance measurement is considered a one-time act, rather than a recurring process

false

Performance measures merely need to be understandable to elected officials, as they are the only users of this information

false

President Lyndon Johnson was an enthusiastic supporter of the Freedom of Information Act

false

Privatization represents a relationship between the government and a third party in which the two share risk

false

Promoting democratic participation is achieved by treating all persons with fairness, justice, and equality while respecting individual differences, rights, and freedoms

false

Public law covers only contracts and torts.

false

Running a large corporation is similar to heading a government?

false

Simple outsourcing grants greater authority to third parties than relational contracting

false

Smaller organizations are more likely to have multiple missions and ambiguous goals

false

Standardization of skills and/or knowledge is a type of coordination achieved by hiring workers who have yet to be trained to perform their jobs

false

State and local governments' primary spending area is income security, followed by human services, and recreation and culture

false

State governments do not have mechanisms in place to address or prevent ethical lapses; ethical standards are prescribed and enforced by the federal government

false

The 511 call number is used for community information and referral services

false

The Daily Federal Logbook is the daily journal of the federal government and publishes proposed rules and final rules

false

The Freedom of Information Act of 1966 was passed to safeguard individual privacy

false

The Government in the Sunshine Act of 1976 requires agencies to designate chief information officers

false

The U.S. Constitution has been amended a total of 28 times?

false

The White House launched its first homepage in 1982

false

The actions of administrators are rooted in a constitution that is built to avoid any governmental conflict

false

The federal government is constrained by a balanced budget requirement, meaning that federal revenues must match or exceed federal spending over the budgeted period

false

The four Ms of the 4M ethics test stand for media, mirror, mother, and manager

false

The free market economy generates winners and promotes greater equity

false

The level of contract administration oversight decreases with the complexity of the contracted tasks

false

The merit-based civil service began with the passage of the Civil Service Reform Act of 1978

false

The public and nonprofit sectors have similar legal requirements for transparency

false

The purpose of a contract is to align interests of two or more parties and increase principal-agent conflict

false

The purpose of constitutional law is to harmonize administrative law with public administrators

false

Transparency only refers to making government documents public

false

When an organization engages in nominal transparency, it discloses useful information

false

When governments employ a multi-channel strategy, it can confuse people and make it more difficult for them to access the services they seek

false

Wicked problems are those that only occur when bad people do bad things?

false

With regard to public goods and services, public provision and public production are indistinguishable

false

Workers who hold permanent positions in civil service systems do not have the right to due process

false

Charles Tiebout put forth the notion that people vote with their

feet

With a(n) ____________ contract, the contractor is paid a set amount for delivering the products or services

fixed price

accounting is a practice utilized by government and nonprofit organizations to bolster accounting control by divvying up organizational resources into separate funds

fund

Governance relies on the interactions of

government, business, and nonprofits

A __________ will be employed when work requires discretion on the part of workers and relies on a professionally trained workforce

heterarchy

A Municipal Program, published by the National Municipal League in 1900

highlighted the need for financial accountability in local government

The term _______ refers to a government whose bureaus are dependent on networks of private parties to enable it to function

hollow state

Core values embedded in American personal and interpersonal culture include

honesty, integrity, fairness, promise keeping, loyalty, caring for others, and respect for others

is in place so that public employees can perform their responsibilities without fear of being sued

immunity

Diversification of revenue sources is desirable for stability. State and local governments typically depend on a "three-legged stool" of taxes comprised of taxes on

income, sales, and property

Department spending, including time and materials for the hiring function, is an example of what type of measure component

input

A basic program logic model that is used in evaluation includes

inputs - activities - outputs - initial outcomes - intermediate outcomes - long-term outcomes

In a principal-agent conflict, the contractor

is the agent who is in a position to make decisions that take advantage of the government (the principal)

Of the three branches of government, the _____________ function authorizes programs.

legislative

The term, "delegated lawmaking," refers to the delegation of authority from the ____________ to the

legislature; agencies

A financial ratio that provides evidence of an organization's capacity to cover short-term financial obligations is a measure of

liquidity

Which of the following has the highest percentage of unionized workers

local governments

Much like retailers, public agencies use standardized to put forward a uniform look that is easily recognized

logos

A bureaucracy is characteristic of manufacturing firms and relatively small public agencies—like municipal public works departments—that operate in a stable environment where standard operating procedures prevail and where the mission is unidimensional and clear cut

machine

In the basic contracting process, the step during which decision makers consider whether to produce in-house or to contract out is referred to as the ______________ decision

make or buy

To communicate performance to the public in a simpler manner, some organizations use a smaller collection of

metameasures

policy alters the availability of money through the banking system through a number of mechanisms

monetary

Facebook is an example of which of the following forms of communication

network of networks

The following are all federal sunshine laws except

none

All of the following are common budget balancing strategies except

none of these

All of the following are components of human capital except

none of these

Qualified immunity protects public officials

none of these

The E-Government Act of 2002

none of these

The basis of accounting records financial transactions based on cash flows

none of these

What entities are often referred to as "laboratories of democracy?"

none of these

Which of the following is responsible for handling contract award protests for the federal government?

none of these

A block grant refers to

none of thess

Ranging from casual tips from unnamed government sources to the systematic sharing of sensitive information for broad dissemination, _______ are an extreme, but prominent, form of public transparency.

none of thess

Under _________, agencies are required to give the public advance notice of a proposed rule and the opportunity to express their views about it before it is finalized

notice-and-comment rulemaking

Which of the following is not one of Kelman's goals of public contracting

pay more for higher quality

As optimism over performance-based budgeting has waned, Professor Phil Joyce suggests that _____________ budgeting is a more useful label for injecting performance information into the budgeting process

performance-informed

Maslow's hierarchy of needs posits that individuals will focus first on ______ needs before they can fulfill _____ needs

physiological (food, water, ergonomics); self-actualization (personal growth, creativity)

oversight entails regular systematic monitoring of government activities

police-patrol

In addition to being trained in the mechanics of administration and armed with a code of ethics, Dwight Waldo believed that public administrators must also be trained in...

political philosophy

If a beekeeper's honey production results in improved pollination of crops on neighboring lands, this is known as a(n)

positive externality

The budget cycle includes the following stages

preparation/submission, approval, implementation, review

The _______ Act allows individuals to request access to "records maintained on themselves" by government agencies and address inaccuracies in those records

privacy

Which of the following does not relate to open meetings

privacy act

Private sector unions and public sector unions are different because

private sector unions and companies are constrained by market forces, while public sector unions are constrained by economic pressures as well as political values

can extend the pursuit of public goals beyond internal operations to collaboration with an entire community

procurement

"Fake news" is a modern-day term used to describe

propaganda

The purpose of government is to

pursue public goals

is a way for government to attempt to equalize the status quo between the haves and haves nots

redistribution

John Rohr referred to such values as equality, personal freedoms, the right to one's property, and due process as ________ values

regime

The document that formally solicits proposals/bids from potential contractors is known as the ______________, or RFP

request for proposal

A continuum of public-sector contracting activities from the most basic purchase of simple goods and services to complete privatization is as follows

simple purchase, contracting-out/outsourcing, relational contracting, public-private partnership, and privatization

The _______________ process is inherently about guiding organizational performance, and should include consideration of performance measures

strategic planning

transparency pertains to mandated disclosures of information, usually driven by government regulation, that are made to alleviate potentially-harmful information asymmetries

targeted

Tax expenditures are

taxes that are not collected due to intentional policy decisions

The Great Recession of 2007-2009 occurred largely due to

the collapse of the subprime mortgage market

The Government in the Sunshine Act requires that

the executive branch agencies are required to hold open meetings

What is the name of the most widely-recognized federal law that limits the political activity of government employees

the hatch act

While Alexander Hamilton was interested in a strong central government, believed in the importance of strong local governments

thomas jefferson

The four types of organizational resources are human, financial, information, and

time

A 2015 report by the International Budget Partnership (IBP) concluded that a majority of the countries surveyed do not have open budget practices

true

A classification of 501(c)(3) is used to refer to nonprofits that generally receive tax-exempt donations

true

A collective benefit of the coproduction behavior associated with vaccinations is that it diminishes the spread of disease.

true

Adam Smith's Wealth of Nations popularized the notion that economies are self-regulating and efficient due to the "invisible hand" of market forces

true

An adhocracy is an innovative organization that needs to adapt quickly to changing circumstances, needs, and worker skill sets

true

An example of a smart city technology is video sensors that strengthen the brightness of street lights when pedestrians are near

true

Big data can be used to identify terror threats

true

Budgets are interdependent and plagued with uncertainty because they are affected by the budgeting and administrative decisions of external entities

true

Collaboration denotes the importance of interpersonal skills, as well as the importance of organizational entities working together by sharing resources, such as staff, information, and services

true

Compensation at nonprofits is the leading topic of complaints that Charity Navigator receives about organizations

true

Contracting for material goods that are common and do not require any customization is referred to as buying "off-the-shelf."

true

Cyberhacking of the power grid highlights the interconnections between private business, energy generators, and local, state, and federal government

true

Due process means that if workers are disciplined or removed for cause, they have the right to file an appeal and have their complaint adjudicated by an appeals board

true

Due to the tendency of the news media to sensationalize stories, administrators must both make stories and manage them

true

Effective leaders typically have strong emotive skills

true

Energy performance contracting is used by governments to fund infrastructure improvements in public facilities instead of depending on reserves, capital budget appropriations, or general borrowing

true

Federal appropriations bills that have passed are intended to be signed by the president before the start of the fiscal year on October 1

true

Fiscal policy operates at different levels of government

true

For public managers, collaboration is imperative because single agencies rarely have the resources or capability to individually address problems

true

Henry Mintzberg describes all organizations as having some version of strategic apex, middle line, operating core, technostructure, support staff, and ideology

true

In 1789, Article 1, Section 7 and 9 of the Constitution gave the legislature the revenue and appropriations functions

true

In 2002, Paul Light reported that 8 million jobs were supported by federal contracts and grants while the total federal personnel included less than 4.2 million employees

true

In 2009, the Open Government Initiative launched to increase transparency, collaboration, and participation using information technology.

true

In 2050, it is projected that 2/3 of the world population will live in cities

true

In a principal/agent relationship, administrators are responsible for fulfilling the demands of statutes passed by legislative bodies

true

In most jurisdictions, administrative law judges (ALJs) must have at least seven years of prior experience as a licensed attorney.

true

In public administration, hierarchy (top-down authority) is morphing into heterarchy (multiple power centers working collaboratively) as information technology speeds communication

true

Incrementalism produces a disincentive to spend less than is budgeted, because this will result in a smaller budget next year

true

Information that is classified to protect national security is exempt from FOIA requirements

true

It is through administrative law that abstract constitutional tenets of delegation of legislative authority and procedural due process are translated into action

true

Large forces result from a mix of cultural, economic, political, technological, and philosophical change that take hold of public opinion in ways that are unstoppable

true

Leaking public information has grown easier with advancements in information technology, particularly the ability to copy, transfer, and disseminate information through online venues

true

Leveraged government relies on building bridges across the boundaries of agencies and levels of government

true

Managers must be mindful of politics, management, and law

true

Mary Parker Follett encouraged public participation in governance matters, neighborhood activism, and the development of community spaces as areas to meet, share ideas and engage in dialogue about issues of common interest.

true

Modern performance contracts are often used to shift risk to contractors

true

Natural monopolies occur when a single firm is the most efficient outcome due to high initial infrastructure investment and scale economies that make competition wasteful

true

No business ever comes close to dealing with the breadth of scope and complexity of problems dealt with by the federal government?

true

No one owns or manages the Internet

true

Nonprofit organizations experienced a push in the early-1990s for outcome-based performance measurement

true

Nonprofits can make a profit, but they cannot distribute profits to those in control

true

One approach to measuring efficiency focuses on the time needed to perform a given activity

true

One issue with transparency is that it can impede thoughtful policy-making if decision makers are less likely to speak freely under public scrutiny

true

Open meeting requirements exist at all levels of government and are intended to ensure that dialogue and decisions about public policies are indeed public

true

Paul Appleby once wrote that public administration should "make a mesh of things?"

true

Proprietary funds are government funds that exist for the business-like activities of government

true

Public information officers (PIOs) must try to achieve trust, compassion, rapport, and credibility with the public that they serve.

true

Resilience is the capacity for a community to absorb disturbance and rebuild, literally or figuratively, while undergoing dramatic change.

true

Strategic human capital management is the backbone to mission accomplishment. It includes the collective skills, knowledge, and motivation necessary to do the work of the organization

true

The Balanced Scorecard incorporates financial and non-financial performance measures of an organization

true

The U.S. tax code allows homeowners to deduct mortgage interest payments to encourage homeownership

true

The context within which public services are delivered has to fit the norms of the political and economic system of a nation?

true

The deontological point of view is that there are universal truths and that actions should be taken based on those truths, regardless of the consequences

true

The efficient operation of a free market depends on consumers having accurate information on which to base a buy-or-not-buy decision

true

The findings of big data are only useful if they are communicated in a way that decision makers can understand

true