Patient Care in Radiography Chapter 06

A patient of color arrives for a GI series in a bright flowing gown and turban. You wish to be empathetic, so your first question might be:

"Have you had this procedure done before?"

Which of the following are good strategies for effective communication in a stressful situation?

1. Lower your voice and speak slowly and clearly. 2. Be nonjudgmental in both verbal and nonverbal communication. 3. Do not allow an upset individual's inappropriate actions or speech to goad you into a similar response. 4. When you are uncertain whether the listener has understood you, request an answer.

When you must touch a patient, you are less likely to unintentionally offend if you:

1. tell the patient in advance what you are about to do. 2. use a firm, appropriate touch. 3. have a professional purpose that is clear to the patient.

Belief in the ancient superstition of the mal ojo, or "evil eye," is most likely to be encountered in individuals whose ethnic background is:

Hispanic.

Which of the following strategies is NOT an appropriate way to deal with an uncooperative toddler?

Insist that a parent enforce cooperation.

Mrs. Elizabeth Dunbar is 86 years old and a bit confused. She is most likely to respond appropriately if you address her as:

Mrs. Dunbar

Which of the following statements regarding nonverbal communication is NOT true?

Nonverbal behaviors have the same interpretations in all cultures.

Which of the following is the most effective way to meet legal requirements when obtaining informed consent from a patient who does not speak English?

Obtain a qualified interpreter.

Which of the following is an example of appropriate assertiveness by a radiographer?

Please come now. I need help with this case

When a patient becomes hostile and threatening, which of the following strategies is NOT appropriate?

Say loudly, "Stop this now or I'll call the police."

Communication with coworkers is NOT improved when using which of the following strategies?

Share gossip and complaints.

When a patient has impaired hearing, which of the following strategies is LEAST likely to be helpful?

Shout loudly with your lips close to the patient's ear.

Which of the following statements is true with regard to comatose patients?

They may hear and comprehend while apparently unconscious

Children who are beginning to communicate using two-to-three-word sentences, to explore and manipulate their environment, and to assert their independence, but are still very attached to their parents, are typical of which of the following age groups?

Toddler

Which of the following offers a valid choice?

Would you like to use the restroom before we begin?

An attitude that involves hostility or anger is termed:

aggressiveness.

When a patient does not respond to noises or words spoken out of the range of vision, uses lip movements without making a sound, or speaks in a flat monotone, it is quite likely that the patient is:

deaf.

The first phase of experience in the grieving process is usually the stage of:

denial.

Ageism is a term that refers to:

discrimination against people because of age.

When family members make angry and persistent demands on the staff, this is most likely the result of:

fear over the condition of their relative

In the United States, a patient's right to communicate effectively in healthcare situations, regardless of language barriers, is guaranteed by:

federal law.

An electrolarynx is a device that assists communication for some who have:

inability to speak normally.

The principle of providing healthcare services with full respect for the dignity of humankind is:

included in the ASRT Code of Ethics

When an Asian patient is apprehensive about the examination, you should

maintain a respectful distance, use a calm voice, and smile while minimizing eye contact.

When confidential patient information is to be transmitted by fax, it should be:

preceded by a phone call to the recipient.

When communication has been validated, this means that the speaker has:

received a response from the listener that demonstrates comprehension

Mrs. Burns has been waiting to hear the results of the MRI done on her daughter. Her continuous rude interruptions and loud demands for information are very annoying. Her behavior is most likely a reflection that:

she is frightened.

Aphasic patients are unable to:

speak.

The generational group most likely to accept the word of healthcare professionals without question is:

those over age 75.

When a qualified interpreter is used for non-English-speaking patients, the interpreter will:

translate only what is said by and to the patient