Public Speaking Chapter 10

when the group lacks structure

A group is more likely to take more time to do its work, is more likely to jump at the first solution recommended, and conflict is more likely to go unmanaged, in which of the following situations?

process function

A leadership behavior that helps maintain a positive group climate is the _________

"you" message

A message that is likely to create defensiveness in others because it emphasizes how another person has created a problem rather than describing the problem from one's own perspective, is called a(n) _______.

brainstorming

A technique for generating many possible solutions to a problem by withholding evaluation while group members suggest ideas, which are evaluated after suggestions have been offered, is __________.

styles approach to leadership

A view of leadership that identifies three methods of interacting when leading others: authoritarian, democratic, and laissez-faire, is the _________.

maintaining rigid discipline at all times

All of the following are fundamental skills of transformational leadership EXCEPT ________.

democratic

Amanda is the president of the student council. She always consults with the group before making decisions, and listens carefully and adapts her messages appropriately. She leads by developing a consensus rather than telling people what to do or think. Amanda is which type of leader?

a written plan for achieving the goals during a group meeting

An agenda is ________.

silent brainstorming

Another name for the nominal group technique, a method of generating creative ideas, is ______.

structure

Being a gatekeeper, using metadiscussion, and monitoring discussion time are examples of techniques for managing meeting _________.

the generation, application, combination, and extension of new ideas.

Creativity is _________.

deep-level diversity

Human differences that aren't always visible on the surface, such as differences in attitudes, opinions, values, information, culture, and other factors that take time to become evident in groups, are known as _______ .

the ability to influence the behavior of others through communication.

Leadership is ____________.

discussion about the discussion process; comments that help the group remain focused on the goals of the group or that point out how the group is doing its work.

Metadiscussion is _____________.

authoritarian

One who leads by directing, controlling, telling, and ordering others is a(n) _____ leader.

human differences that are easily visible to us, such as differences in ethnicity, race, age, sex, gender, and other social and observable features.

Surface-level diversity is __________.

groupthink

The 1986 Challenger space shuttle disaster and the 1999 bonfire collapse at Texas A&M University are cases in which _______ may have played a part in the tragedy.

that uses an interactive process in which a leader gauges how to lead based on such factors as the quality of the relationships among group members, the power of the leader, the nature of the task, and the maturity of the group.

The situational approach to leadership is a view of leadership __________.

Groups come up with more creative solutions to problems than a person who works alone.

Which of the following is a benefit of working in groups?

identify and define the problem

Which of the following represents the first step in the reflective thinking process?