Quiz 1
When Wal-Mart builds a distribution warehouse so that it can supply products to its stores within a 200-miles radius on almost a daily basis, we say that Wal-Mart has achieved:
A competitive advantage
Departmental skills that create a core competency give an organization a(n):
Competitive advantage
A manager monitors the work performance of workers in his department to determine if the quality of their work is "up to standard." This manager is engaging in which function?
Controlling
When we say that the top managers of an organization are responsible for the performance of all of the departments of the organization, this is another way of saying that they have:
Cross-departmental responsibilities
The measure of the degree to which the organization is achieving its goals it called:
Effectiveness
The measure of how well the organization uses its resources to achieve its goals is called:
Efficiency
Effective managers who choose the "right" organizational goals and have the skills to use the organization's resources are:
Efficient
Effectiveness is the measure of how well the organization is using its resources to achieve its goals.
False
Efficiency is a measure of the degree to which the organization's goals are appropriate for it to try to achieve.
False
First-line managers are responsible for the performance of all departments.
False
Top managers supervise first-line managers.
False
The chief mechanic who supervises the work of the mechanics in a Honda dealer's service department is called a(n) _________ manager.
First-line
Which of the following is an example of an organization's diversity concerns?
Gender, Race and Age
When a manager makes good use of resources to achieve goals that are inappropriate for the organization, this is called:
High efficiency; low effectiveness
The ability to understand, lead, and control people's behavior and to motivate them to perform tasks is called:
Human skill
When a manager chooses the right goals but does a poor job of using the organization's resources to achieve these goals, this is called:
Low efficiency; high effectiveness
When Dell Computer makes decisions that allow it to charge prices that are lower than its competition, this represents what type of strategy?
Low-cost strategy
The planning, organizing, leading, and controlling of resources to achieve organizational goals efficiently and effectively are called:
Management
Which of the following is an example of a manager's use of the controlling function?
Monitoring the performance of individuals, Monitoring the performance of departments and Monitoring the performance of the company as a whole
All of the following are examples of "input resources" for an organization EXCEPT:
Number of units produced
Defining "Who reports to whom for what?" in the organization's reporting relationships is a basic function of:
Organizing
Which of the following would be considered a "department" of an organization?
Research and Development, Manufacturing, Sales and Marketing
All of the following are examples of the four essential managerial functions EXCEPT:
TQM
The chief accountant in a company's accounting department primarily uses what type of management skill?
Technical
An important goal for the organization is to provide goods and services that customers want and are willing to buy.
True
Based on the controlling function, managers should take action to try to improve performance when performance standards are not being met.
True
First-line managers are also called supervisors.
True
Managerial functions deal with how managers help the organization to make the best use of its resources in trying to achieve its goals.
True
The organizational structure should help to motivate workers to work together to achieve organizational goals.
True
The organizing function involves grouping workers into departments based on their job-specific tasks.
True