Quiz 1

When Wal-Mart builds a distribution warehouse so that it can supply products to its stores within a 200-miles radius on almost a daily basis, we say that Wal-Mart has achieved:

A competitive advantage

Departmental skills that create a core competency give an organization a(n):

Competitive advantage

A manager monitors the work performance of workers in his department to determine if the quality of their work is "up to standard." This manager is engaging in which function?

Controlling

When we say that the top managers of an organization are responsible for the performance of all of the departments of the organization, this is another way of saying that they have:

Cross-departmental responsibilities

The measure of the degree to which the organization is achieving its goals it called:

Effectiveness

The measure of how well the organization uses its resources to achieve its goals is called:

Efficiency

Effective managers who choose the "right" organizational goals and have the skills to use the organization's resources are:

Efficient

Effectiveness is the measure of how well the organization is using its resources to achieve its goals.

False

Efficiency is a measure of the degree to which the organization's goals are appropriate for it to try to achieve.

False

First-line managers are responsible for the performance of all departments.

False

Top managers supervise first-line managers.

False

The chief mechanic who supervises the work of the mechanics in a Honda dealer's service department is called a(n) _________ manager.

First-line

Which of the following is an example of an organization's diversity concerns?

Gender, Race and Age

When a manager makes good use of resources to achieve goals that are inappropriate for the organization, this is called:

High efficiency; low effectiveness

The ability to understand, lead, and control people's behavior and to motivate them to perform tasks is called:

Human skill

When a manager chooses the right goals but does a poor job of using the organization's resources to achieve these goals, this is called:

Low efficiency; high effectiveness

When Dell Computer makes decisions that allow it to charge prices that are lower than its competition, this represents what type of strategy?

Low-cost strategy

The planning, organizing, leading, and controlling of resources to achieve organizational goals efficiently and effectively are called:

Management

Which of the following is an example of a manager's use of the controlling function?

Monitoring the performance of individuals, Monitoring the performance of departments and Monitoring the performance of the company as a whole

All of the following are examples of "input resources" for an organization EXCEPT:

Number of units produced

Defining "Who reports to whom for what?" in the organization's reporting relationships is a basic function of:

Organizing

Which of the following would be considered a "department" of an organization?

Research and Development, Manufacturing, Sales and Marketing

All of the following are examples of the four essential managerial functions EXCEPT:

TQM

The chief accountant in a company's accounting department primarily uses what type of management skill?

Technical

An important goal for the organization is to provide goods and services that customers want and are willing to buy.

True

Based on the controlling function, managers should take action to try to improve performance when performance standards are not being met.

True

First-line managers are also called supervisors.

True

Managerial functions deal with how managers help the organization to make the best use of its resources in trying to achieve its goals.

True

The organizational structure should help to motivate workers to work together to achieve organizational goals.

True

The organizing function involves grouping workers into departments based on their job-specific tasks.

True