Quiz for Lessons 9-12

You use three Windows 10 applications that need to print to a Canon inkjet printer. How many printer drivers must you install?

1

A Windows user is trying to join a video conference and cannot hear any sound from her headset. Which tool can you suggest using to try to remedy the fault?

Adjust the volume

A help desk director would like to identify and track computer systems that have been returned for service or moved from one location to another. Which of the following would be the BEST solution for these requirements?

Asset tags

A support technician is working to do a clean-install upgrade on the computers for the company, but the technician wants to ensure user data and settings do not get lost during the upgrade. What could the technician do to not lose that data?

Back up the data.

What effect does a dirty primary charge roller have on laser printing?

Black stripes on the paper

A cyber architect is reviewing a help ticket in which an employee is complaining that their computer halts during boot up or stops working in the middle of a session. When asked specifically what the computer was doing, the employee stated that the device simply stopped what it was doing and displayed a crash screen with a frowning face. What is the employee observing from the computer?

Blue Screen of Death

In Windows, what is the difference between the boot partition and the system partition?

Boot partition has no operating system

A cyber architect troubleshoots a computer with the message that reflects "OS not found." What recovery mode command prompts repair of the master boot record (MBR)? Untitled Question

Bootrec /fixmbr

How do you perform a scan to identify file system errors in read-only mode?

CHKDSK /r c

What types of paper/stationery can dot matrix printers use that laser and inkjet printers cannot?

Carbon copy Paper

If print jobs do not appear at the printer and the queue is clear, what could you try first to solve the problem?

Check for connectivity

You are troubleshooting an issue with a wireless adapter. When you open Device Manager, you find the device's icon is shown with a down arrow superimposed. What does this mean?

Device/Driver Error

A user working from home is not able to print to a laser printer at the corporate office like they usually would. Which of the following would be the MOST likely reason for this issue?

Disconnected VPN

You are advising a customer with an older-model Android smartphone. The customer wants to update to the latest version of Android, but using the update option results in a "No updates available" message. What type of issue is this?

EOL

A user has an older desktop and is looking for a cheap option to upgrade the desktops' ability to read and write data. What could the user use to accomplish this need?

Hard drive

You are assisting a laptop user. While the user was away from their desk, the laptop powered off. The user was in the middle of working on a file and forgot to save changes. Can you reassure the user and advise on the best course of action?

Hibernate the laptop

A network technician needs to determine how many hosts to place on a network. What address can the technician use to calculate that?

IP address

A desktop administrator is installing a 64-bit version of Windows 10 Pro on a workstation, but the installation will not start. The workstation configuration is: 1 GHz CPU 2 GB of RAM 15 GB of free storage space 1280 x 720 video resolution Which of the following would allow this installation to proceed?

Increase free storage space to 20 GB

A technician has been called to resolve an issue with a networked laser printer that is not printing. When the technician arrives on-site, they find the printer will require a hardware replacement. All hardware is managed by a third-party and will take a week before the printer is operational again. Which of the following would be the technician's best NEXT step?

Inform the user of the repair status

George, a sales manager, has recently replaced a broken mobile phone with a newer version. After receiving the new phone, he restored all of his apps and data from a recent backup. However, when he attempts to download any new email messages he receives a message, "Unable to decrypt email." Which of the following steps should a technician follow to resolve this issue?

Install the user's private keys

A Windows administrator needs to gather information about the network for troubleshooting. Which of the following commands provide this functionality?

Ipconfig

A network technician wants to provide users with an easy way to access shared folders. What can the technician configure to provide users with shortcuts to file server resources?

Mapped drives

Every month, a user receives a bill from a provider that charges the user for the exact amount of computing, storage, and network resource units consumed the previous month. The provider bills the user for what kind of connection?

Metered

In terms of system hardware, what is the main advantage of a 64-bit version of Windows?

More system memory

A user received a new laptop but realized they could not use their printer CD to install drivers and software. What kind of drive is the new laptop missing?

Optical media drive

Which of the following technologies would be the best choice to boot computers in a training room over the network?

PXE

Paper is repeatedly jamming in an inkjet printer. What could be causing this?

Print Media Thickness

To minimize paper costs, a department should use the duplex printing option on a shared printer by default. The print device is already configured with an automatic duplex finishing unit. What additional step should you take to try to ensure duplex printing?

Print Test Page

A cyber technician successfully captures the user profile for a computer that is demonstrating performance issues. The technician deploys a new image onto a new computer for the employee's use. What is this called?

Reimage the device.

A user in the accounting department has received this error message: "The print spooler service is not running." The user contacts the help desk and opens a ticket for assistance. The help desk technician performs some testing and identifies the issue. Which of these would be the best NEXT step?

Restart the spooler service

A technician receives a request from an employee via a help ticket. The employee wants to return their computer to a former installation setting. What is the employee requesting the technician to complete?

Restore the computer.

Which Windows command is probably best suited for scripting file backup operations?

Robocopy

You are attempting to run a command but receive the message "The requested operation requires elevation." What must you do to run the command?

Run as administrator

Which one of these components are provided as part of a laser printer maintenance kit?

Separation pads

An employee has modified the NTFS permissions on a local file share to provide read access to Everyone. However, users connecting from home do not have access to the file. Which of the following is the reason for this issue?

Share permissions restrict access from remote devices

A user on the headquarters network has opened a help desk ticket about their Windows desktop. When starting their computer, the login process proceeds normally but the Windows desktop takes fifteen minutes to appear. Yesterday, the desktop would appear in just a few seconds. Which of the following would be the MOST likely reason for this issue?

Slow profile load

What considerations for locating a 3-D printer do you have to make?

Stable foundation

What feature of modern file systems assists recovery after power outages or OS crash events?

System restore

You are assisting a user over the phone and need to identify the edition of Windows that is installed. What settings should they go to?

System settings

An organization has distributed new laptops to all of their employees. Although the users at home can successfully connect to the Internet, there have been complaints that printers and shared drives at home are not accessible. Which of the following would explain this issue?

The corporate VPN is enabled

A user in the sales department has opened a help desk ticket to report a dim display on their tablet. When they use the tablet in the office, the screen brightness is normal. In meetings with customers, the display appears much dimmer. Which of these would be the MOST likely reason for this difference?

The tablet is brighter when connected to power

A laser printer is producing white stripes on the paper. What could be causing this?

The toner cartridge is sealed

A small company is upgrading their computers to the latest operating system to increase the lifespan of their devices and cut down on costs. However, after upgrading a test device, they realize that some older peripherals are not recognized properly. What might be the root cause of the issue?

Third-party drivers are missing from the image.

A cyber architect wants to enhance their work computer for better optimization, storage space, and speed efficiency. What can the architect consider to meet the desired optimization outcome?

Uninstall applications.

An IT department is looking to deploy three hundred new laptops and minimize the amount of configuration needed to set up the device. What could they use to prepare these computers for deployment with minimal setup?

Use an image.

A system administrator is troubleshooting an older application on a Windows 10 computer and needs to modify the UAC. Which of the following options would provide access to these settings?

User Accounts

An administrator is upgrading a Windows 8.1 Enterprise x64 computer to Windows 10. The user would like to maintain all applications and files during the upgrade process. Which of the following upgrade options would meet this requirement?

Windows 10 Enterprise x64

You are advising a business that needs to provision video-editing workstations with 4-way multiprocessing. Which retail Windows edition will allow them to make full use of this hardware?

Windows Workstation edition

A network technician is building an Ethernet network using Cat5. What type of network will this be?

Wired

A user powers on a device and begins searching for a familiar SSID. To what kind of network is the user attempting to connect?

Wireless

Which of the following features would be found in Windows 10 Enterprise but not in Windows 10 Pro

applocker and bitlocker

True or false? Under default settings, the user account added during setup is not affected by User Account Control.

false

false or true? To enable printer sharing via Windows, the print device must be connected to the Windows PC via an Ethernet or Wi-Fi link.

false

An organization has been tasked with increasing the minimum password length. A systems administrator has created a policy to require all passwords to be at least ten characters long for all users. When testing this policy in the lab, a laptop computer allowed the creation of eight- character passwords. Which of the following commands should be used to apply this new policy on the laptop?

gpupdate

A user has installed multiple applications over the last week. During the startup process, the computer now takes over fifteen minutes to display the Windows desktop. Which of the following utilities would help the system administrator troubleshoot this issue?

msconfig

Which of the following commands is used for scanning system files?

sfs

An application has stopped working and froze, which of the following commands will close the application.

taskkill

Which of the following commands allows a user to copy files?

xcopy

You are assisting a home user who wants her spouse to be able to sign in to a new Windows laptop using a Microsoft account. Is this possible?

yes