RSC III

What are some of the ways you can know your followers? Spend time with them. Listen for values, goals, and desired contributions. Learn their communication styles. Ask about their interests outside of work.

all of the above

What types of legacies can you leave behind for others? An ideal A set of values A way of living

all of the above

Healthy change management hinges on ___________. identifying a common adversary making a decision old timers helping newbies change research and analysis

making a decision

In the second behavior of engaging, leaders are called to ————————— trust building. practice enforce display enable

practice

Yes or No. Brenda just had a very upsetting conversation with Silas. She feels disrespected, angry, and betrayed. She wants to take a walk for a bit to clear her head. Would this be a good idea?

yes

Hilda is sharing important client feedback to her co-worker Johnny but Johnny is having a hard time listening to and understanding what Hilda is sharing. He keeps thinking about all of the emails piling up in his inbox that he needs to respond to. He's also a little frustrated that Hilda thinks she needs to tell him this because he knows he's not to blame. He's the best employee on the team, their A player! What barriers to listening do you think Johnny is struggling with? Select all that apply. 1.) Selfishness 2.) Distraction 3.) Fear 4.) Bias 5.) Laziness

Selfishness Distraction

True or false? It is best to make sure your influence and leadership fit your title and position; don't step into leadership unless given the proper organizational support.

False

True or false? It is important to wait to do performance reviews until the end of the year so that you can be really thorough and write goals that last the upcoming year.

False

True or false? More people struggle with soft skills, so the majority of development efforts should be spent on helping people grow in this area.

False

True or false? Once you create a culture of unity that champions your common cause, you can let the momentum do the majority of the work.

False

True or false? Power is inherently good.

False

True or false? The best way to connect with people and build trust, is to invite them to join you for a conversation in your office.

False

True or false? The best way to get people to interact and connect with each other is to "create safe places" where they can think on their own and consider their view point so they can express it later.

False

True or false? The first "A" in the 3 A's of Authentic Leadership is Accept.

False

True or false? The following statement contains all of the SMART goal-setting elements: "Each Friday I will write a professional blog about my work experiences"? True or False

False

True or false? The real issue with power is that if you give it away there is less for you.

False

True or false? To have high emotional Intelligence means that you feel emotions more acutely than other people

False

True or false? When you hold a feedback session to talk about shadow-side behaviors, it is good to begin by asking others what they think their weaknesses are.

False

True or false? When you prioritize the growth and development of a team member, they may become skeptical and distrustful of your motives.

False

True or false? You cannot grow to be more emotionally intelligent because your ability to feel and process emotions was hard-wired in your brain when you were young.

False

As a leader, you work for your... Followers Achievements Professional advancement Organization's advancement

Followers

What does the "F" in FACE stand for? Frustration Facilitation Fitness Failure

Frustration

Dr. Liz listed six tips that will help you get to know the people you lead. Can you complete these tips by matching the terms to complete each sentence? goals communication assessments interests curious time Pay attention to their _____________ style. Spend _________ with them. Ask about their ____________ outside of work. Be appropriately ___________. Listen for values, ______, and desired contributions. Get to know them through _____.

Get to know them through assessments. Pay attention to their communication style. Ask about their interests outside of work. Spend time with them. Listen for values, goals, and desired contributions. Be appropriately curious.

Your mentoring relationship will go through four stages. Which of the following is not one of the stages: Develop the mentee. Build the relationship. Give feedback. Evaluate and celebrate.

Give feedback.

Which of the following is not an action used in proactively promoting healthy conflict? Showing people you believe in them. Creating a learning culture. Giving it some time to blow over. Connecting people through a compelling vision.

Giving it some time to blow over.

Which one of these is NOT one of the four tips for communicating a vision effectively? Keep it under wraps. Keep it relatable. Keep it simple. Keep it memorable.

Keep it under wraps.

What actions are taken during the first "A" of Authentic Leadership? Know yourself. Recognize your shadow side. Define your purpose. Focus on self-discipline. Determine your passions and desired contributions.

Know yourself. Recognize your shadow side.

What is the catalyst that unlocks an individual's potential? Learning. Unity. Development. Harmony.

Learning.

What kind of statement is a purpose statement that refines as you evolve? Living Energetic Challenging Open-ended

Living

Which of the following is one of four ways to develop self-discipline? Set practical goals. Build in more time for self-discipline exercises. Set up support systems. Set up a time frame for results.

Set up support systems.

Which of the following are among the common obstacles that leaders face? Select all that apply. Set-backs Busyness Envy Worry Distraction

Set-backs Busyness

A leader's task involves Setting direction Facilitating collaboration Shaping culture Budgeting Reaching standards

Setting direction Facilitating collaboration Shaping culture

When making personal change you should start with writing effective goals. Using the SMART goals framework is helpful to get you started. What does SMART stand for? Specific, Measurable, Achievable, Relevant, Time-bound Simple, Measurable, Achievable, Realistic, Time-bound Standardized, Meaningful, Acceptable, Reliable, Testable

Specific, Measurable, Achievable, Relevant, Time-bound

Which of the following is a practical way to learn how to better self-manage your emotions? Stay positive. Bite your lip to control your speech. Leave the situation. Cross your arms.

Stay positive.

Which of the following are included in the four ways to equip followers through development and resourcing? Stretch their reach. Remove obstacles. Clarify their values. Model best practices. Increase in responsibilities.

Stretch their reach. Remove obstacles.

Which type of mentor focuses on results development? Formal mentor Supervisor Coach Informal mentor

Supervisor

Which type of mentor focuses on results development? Informal mentor Coach Supervisor Formal mentor

Supervisor

The most powerful benefit of clearly communicating a common cause that people will enlist in its... Synergy Fulfillment Growth Success

Synergy

The most powerful benefit of clearly communicating a common cause that people will enlist in is Success. Growth. Fulfillment. Synergy.

Synergy.

What does it mean to clarify your common cause? Uncover a shared vision that resonates with the needs of workers. Write a vision statement on your own. Work with consultants to write a catchy slogan. Write a statement that will serve as a guide to your cause. All of the above. None of the above.

Uncover a shared vision that resonates with the needs of workers.

One benefit of mentoring for the mentee is feeling more... Valued Intelligent Trusted Accepted

Valued

One benefit of mentoring for the mentee is feeling more Valued. Trusted. Intelligent. Accepted.

Valued.

A corporate narrative is simply a story that makes your _________ come to life. Vision and values Company history Leadership Corporate culture

Vision and values

How is influence different from power? Influence is earned. Influence affects the internal development of people. Influence runs deeper than power. Influence is not derived from authority.

all of the above

Shadow side behavior is often triggered by... Success Stress Pushing yourself too hard

all of the above

What does it mean to integrate your goals? Make them personal. Use consistent language. Write goals that are specific to the different roles you play. Make sure they don't contradict other goals.

Make sure they don't contradict other goals.

Select the three primary skills discussed in this lesson that will improve your ability to actively listen. Select all that apply. 1.) Quiet the inside. 2.) Ask effective questions. 3.) Rehearse helpful responses, in your mind only. 4.) Quiet the outside. 5.) Tell stories.

Quiet the inside. Quiet the outside.

A mentoring culture benefits an organization by... Strengthening individualized teams Reducing organizational divisions Promoting from within Creating career development

Reducing organizational divisions

A mentoring culture benefits an organization by Creating career development. Promoting from within. Reducing organizational divisions. Strengthening individualized teams.

Reducing organizational divisions.

Can you match each aspect of the Leadership Essentials with it's correct descriptor? Development and Resourcing. Action. Common Cause. Relationship. Empower. Enlist. Engage. Equip.

Relationship = Engage Common Cause = Enlist. Development and Resourcing = Equip Action = Empower

At its core, leadership is all about... Control Authority Relationships Results

Relationships

What are the three situations that most often trigger shadow-side behaviors? Pushing yourself too hard. Conflict. Receiving negative criticism. Stress. Success. Failure.

Pushing yourself too hard. Stress. Success

Which of the following is a key component of transformational leadership? Putting people first. Putting results first. Putting development first. Putting creativity first.

Putting people first.

The essential ingredient in bad conflict management is confusing your _______ with your _________. Role/experience Position/strengths Role/identity Identity/position

Role/identity

Which of the following is NOT a barrier to empowerment? Rude people. Job security. Resistance to change. Power struggles.

Rude people.

Which of the following is not a barrier to empowerment? Power struggles. Rude people. Resistance to change. Job security.

Rude people.

Growth cannot happen in the absence of Safety Happiness Maturity Energy

Safety

True or false? A benefit of using situational leadership is reduction of peer conflict.

False

True or false? An effective goal is all you need to spur you on toward personal change.

False

Can you identify statements that model healthy behavior in working through conflict? "I have to take responsibility for things getting off on the wrong foot. I'm sorry." "You make me crazy when you say things like that!" "What I hear you saying is that you feel confused as to what the real priorities of the project are." "I now see that when I don't look you in the eye, it is difficult to know what I'm really saying." "When you stop being sarcastic, I will stop getting my feelings hurt." "You come across as angry when you fold your arms."

"What I hear you saying is that you feel confused as to what the real priorities of the project are." "I now see that when I don't look you in the eye, it is difficult to know what I'm really saying." "I have to take responsibility for things getting off on the wrong foot. I'm sorry."

Joseph is listening to his direct report Brenda talk about her interactions with a difficult client yesterday. Brenda: "I know that my customer wasn't happy about his product, but he really took his frustration out on me. He assumed I was the reason for his discomfort and spent 10 minutes berating me to my face with accusations, swearing, intimidating gestures and even threats to try to have me fired. It was terrible." How can Joseph respond to Brenda to practice effective communication? Select all that apply. 1.) Lean in toward her and keep eye contact. 2.) Ask clarifying questions to better understand what she thinks about how the situation went and how she feels about it. 3.) Cross his arms, look off to the side as he thinks about what advice Brenda needs to hear to learn how to serve disrespectful customers. 4.) Listen for the areas where she could have responded better and make sure she knows she has blame in this as well.

1.) Lean in toward her and keep eye contact. 2.) Ask clarifying questions to better understand what she thinks about how the situation went and how she feels about it.

Which of the following are the principles for understanding the Leadership Essentials? A process is a helpful guide. You never fully arrive. Each step continues. The 4 E's are a linear process.

A process is a helpful guide. You never fully arrive. Each step continues.

What conflict style is this person exhibiting: Compromising, Accommodating, or Competitive? Mario timidly shares a new idea about asking local business owners to volunteer their time to mentor the students and start a "shadowing" program that would provide the students greater understanding of the business world. However, when no one responds, he withdraws and decides that whatever everyone else wants is fine with him. He tries to leave the meeting early, saying he has a deadline he must get back to.

Accommodating

Empowering others is all about ________________. Celebrating Power Motivation Action

Action

What are the benefits of promoting healthy conflict? Change and growth. Higher morale. Increased innovation. All are benefits of promoting healthy conflict. Stronger relationships.

All are benefits of promoting healthy conflict.

Collaboration is NOT... ...limited to location. ...always easy. ...protection and control of information. ...an intersection of common goals.

All of The above

Healthy diversity with inclusion has been shown to: Increase return on investment Increase market share More likely to capture new markets Higher cash flow All of the above

All of the above

From the following list, which are the primary ways to empower others? Celebrate wins. Manage your power and influence. Be a multiplier, not a diminisher. All of the above. None of the above.

All of the above.

If you wanted to find out what is important to your followers in order to help shape a shared vision, which of the following questions would you ask? What do you value? When you think about the future, what does it look like? What would make your work more meaningful? All of the above. None of the above.

All of the above.

Which of the following are the most common obstacles that slow performance and decrease morale? Dysfunctional systems. Lack of communication. Overly complex procedures. All of the above. None of the above.

All of the above.

From the following list, what are the primary ways to empower others? Be a multiplier, not a diminisher. Manage your power and influence. Celebrate wins. All of these.

All of these.

Which of the following are the most common obstacle that slows performance and decreases morale? All of these. Overly complex procedures. Dysfunctional systems. Lack of communication.

All of these.

One of the benefits of a clear common cause is... Select the best answer, then click or tap Submit. An increase in employee loyalty. An increase in employee learning. An increase in employee teamwork. An increase in employee communication.

An increase in employee loyalty.

After moving through Phase Two of the Change Hinge and over the Critical Choice Hinge, you move from uncertainty and discomfort to _________. Integration Appreciation Acceptance Anticipation Excitement

Anticipation

Which of the following is not one of the 3 A's of Authentic Leadership? Activate Align Appraise Appreciate

Appraise

What actions go with Appreciate, Align or Activate? Acknowledge Your Shadow Side Clarify Your Core Values Define Your Purpose Determine Your Passions and Desired Contributions Focus on Self-Discipline Know Yourself

Appreciate = Acknowledge Your Shadow Side and Know Yourself Align = Clarify Your Core Values and Determine Your Passions and Desired Contributions Activate = Define Your Purpose and Focus on Self-Discipline

Landon is a busy call center manager, who often looks at people and situations with a critical eye for improvement. His mentoring relationship is no different. As a mentor, he often stops his mentee, Jason, in the noisy hallway to tell him ways he can improve. Whenever he speaks, his eyes travel the room and he doesn't focus on one thing for too long. Jason hates these impromptu feedback sessions. Landon is frustrated that Jason doesn't respond to his feedback.What tips would you give Landon to improve this mentoring relationship? Select all that apply, then click or tap Submit. Give better practical examples of the behavior you are trying to correct. Choose a more private time to speak to Jason. Put aside your desire for results and listen to Jason. Follow up on your conversation with next steps for Jason to take.

Choose a more private time to speak to Jason. Put aside your desire for results and listen to Jason.

The five conflict styles are Avoiding, Compromising, Competing, _________ and __________. Acquiescing Collaborating Accommodating Cooperating Directing

Collaborating Accommodating

What does the "C" in F A C E stand for? Collaboration Creativity Charity Curiosity

Collaboration

Engage is all about relationship and Enlist is all about the... Mission Trust Future Common Cause

Common Cause

What conflict style is this person exhibiting: Compromising, Accommodating, or Competitive? Jasper insists the best way to go about this is to throw a fundraising event. Even though people offer other suggestions, he continues to disregard them. He repeats his idea again and again until people simply give up and agree.

Competitive

What conflict style is this person exhibiting: Compromising, Accommodating, or Competitive? Karen encourages each team leader to give up something from their team budgets to pay for a training consultant she has found. This way everyone is equally inconvenienced. That is what seems fair to her.

Compromising

Which of the 10 core leadership characteristics are missing from this list? Inspirational, Humble, Generous, Honest, Future-Oriented, Courageous, Competent..... Confident Observant Relational Communicator Charismatic Energetic

Confident. Observant Relational

If most people are leaning toward a certain candidate for employment or a certain product or decision, we are more likely to be biased toward that person or idea. What type of bias is this? Conformity bias Halo/horns bias Beauty bias

Conformity bias

Resistance to change is often affected by how much _________ people feel they have in the change process. Control Buy-in Recognition Respect

Control

What will serve as a guide when you make decisions that affect your life and happiness? Core values Purpose statement Legacy Passions Personality

Core values and Purpose statement

What kind of leader is able to do the difficult things? Courageous Correct Response Observant Relational Confident

Courageous

Near the end of the video in this module, Dr. Liz mentions the "Four ways to equip followers". Can you remember them? Create opportunities. Leave a legacy. Mentor them. Increase their competency. Stretch their reach. Focus on personal development. Model best practices. Remove obstacles. Define their values.

Create opportunities. Increase their competency. Stretch their reach. Remove obstacles.

The key difference between personality and skills is determined by... DNA vs. situations. brain make-up vs. upbringing. preferences vs. culture. DNA vs. upbringing.

DNA vs. situations.

Which of the following is not one of the five general types of reactions to change? Overwhelmed Director Learner Junkie Entrenched Navigator

Director

Alice and Brandon plan to meet today for the first time to kick-off their mentoring relationship. Alice has decided she wants to begin by telling her mentor, Brandon, all about the challenges she's facing with a big, new client. Brandon has spent some time preparing for their conversation, as well. He wants to relay stories about his quick progression through the company and give advice so Alice can do the same. What should Alice and Brandon focus on for their first meeting? Discussing expectations Writing goals Sharing stories Giving encouragement

Discussing expectations

The three D's that help us address workplace bullying are: Defend, distract, or delay Distract, delegate, or direct Delegate, direct, or defend

Distract, delegate, or direct

True or false? Even if you aren't sure about what your vision is exactly, it is best to fake it until you figure it out so as not to derail those you are leading.

False

True or false? Feelings of loss are common in Phase Two of the Change Hinge.

False

What are some examples of a diverse culture? Choose all that apply. Embracing the differences in each other. Avoiding unusual or different solutions to problems. Being truly present with people when you talk with them. Supporting group think and homogeneous decision-making. Cultivating an appreciative attitude rather than a judgmental one.

Embracing the differences in each other. Being truly present with people when you talk with them. Cultivating an appreciative attitude rather than a judgmental one.

The job of an informal mentor is primarily to... Encourage Evaluate Raise skill level Set goals

Encourage

The job of an informal mentor is primarily to Raise skill level. Set goals. Encourage. Evaluate.

Encourage.

Drag the 4 E's in the correct order, then click Submit. Equip. Engage Enlist Empower

Engage Enlist. Equip. Empower

What is the most important concept behind compliance? Avoiding litigation Promotions based on seniority Equal opportunity

Equal opportunity

Fill in sentence with correct word: model expectations learning vision believe Act quickly and __________ healthy behavior. Establish __________. Create a __________ culture and remain open to other perspectives. Energize and connect people through a compelling __________. Show your teammates that you _________ in them.

Establish expectations. Show your teammates that you believe in them. Create a learning culture and remain open to other perspectives. Act quickly and model healthy behavior. Energize and connect people through a compelling vision.

Benefits of mentoring for mentors include... Select the best answer, then click or tap Submit. Increased chance of promotion. Higher levels of recognition. Expansion of his/her sphere of influence. Increased understanding of organizational culture.

Expansion of his/her sphere of influence.

Benefits of mentoring for mentors include: An increased chance of promotion. Increase in pay. An increased understanding of the organizational structure. Expansion of his/her sphere of influence.

Expansion of his/her sphere of influence.

The first action in proactively promoting healthy conflict is to establish _________ and ________. (Choose two.) First steps Expectations A safe place Responsibility

Expectations Responsibility

Believing in your mentor means that you support his/her work, no matter what. True or False

False

If you lead out of your strengths, your shadow-side behaviors will be easier to avoid. True or False

False

In most cases, mentoring is based on the mentor's agenda. True or False

False

Mentoring is making the mentee just like the mentor. True or False

False

Sexual harassment is rare. Less than 1% of workers have seen or experienced it. True or False

False

The #MeToo movement has had little effect in the number of reports of sexual harassment. True or False

False

Touchpoints help us find areas where we are apt to judge another person. They can be a barrier to inclusion. True or False

False

True or False Traditional diversity programs have been shown to be very effective in increasing the number of women and minorities in leadership.

False

True or False your shadow side is optional if you are to be an effective leader.

False

True or False. "Empower" means to hold someone accountable.

False

True or False. Homogenous teams are better decision makers and are more innovative because everyone is on the same page and there is less conflict. True or False

False

True or False. In using persuasive communication to convince an audience to take action, it is important to present a list of standard, one-size-fits-all benefits that you tell everyone up front.

False

True or False. It is OK to blame other people only when the blame is well-founded and will lead to corrective action.

False

True or False. It is important to wait to do performance reviews until the end of the year so that you can be really thorough and write goals that last through the upcoming year.

False

True or False. Power is inherently good.

False

True or False. The end result of conflict is to bring everyone to a place where they can agree.

False

True or False. The real issue with power is that if you give it away, less remains for you.

False

True or False. When deciding between accountability and compassion, accountability must always win out.

False

True or false? "Empower" means to hold someone accountable.

False

Now that you've recognized some of your shadow-side tendencies, what do you do about them? In Dr. Liz's teaching, which of the following is not one of the four tips for managing your shadow side well? Hone in on your weaknesses and develop them above all else. Talk to others. Ask people you trust to offer you insight about yourself. Recognize the opposite of your shadow side, acknowledge the positive attributes. Name your issues. Pay attention to your defense mechanisms.

Hone in on your weaknesses and develop them above all else.

What is one primary benefit of recognizing your shadow side? Increase open communication. Obtain more effective results. Build a stronger team. Eliminate any weaknesses.

Increase open communication.

Which of the following are included in the four ways of equipping followers through development and resourcing? Select all that apply . Increasing competency. Creating opportunities. Stretching their reach. Increasing responsibilities. Removing obstacles

Increasing competency. Creating opportunities. Stretching their reach. Removing obstacles

Authentic Leadership is your personality, strengths, and passions working in synergy to unleash the potential of people to maximize their unique opportunities for __________. influence control leadership success

Influence

____________ is focused and articulated passion.

Inspiration

Which of the 5 Critical Skills of Mentoring is one of the most important skills for igniting passion and propelling people forward? Listening Story telling Leading Building Trust Inspiring

Inspiring

Which of the 5 Critical Skills of Mentoring is one of the most important skills for igniting passion and propelling people forward? Listening. Inspiring. Leading. Building trust. Storytelling.

Inspiring.

Which of the following is not a key attribute for a mentor or mentee? Intelligence Curiosity Energy Humility

Intelligence

Which of the following is not a key attribute for a mentor or mentee? Intelligence Curiousity Humility Energy

Intelligence

Walter and Evan are in the midst of a conflict. Walter is concerned about how possible solutions can be used to improve the customer experience while Evan wants only to decrease costs and increase the bottom line. Though they disagree, they each give the other person time to express their opinions. They are specific about their concerns, they listen to each other, and they discuss how each person's ideas could be incorporated into the final decision. After a long discussion they come to a decision that each of them can get behind. What are some characteristics of Walter and Evan's healthy conflict management process? Select all that apply. Lack of clarity about their own ideas and concerns. Challenging the motivations of the other person. Making sure the other person feels heard. Active listening. Working together for a win-win.

Making sure the other person feels heard. Active listening. Working together for a win-win.

What should you do about your shadow-side behaviors? Manage them. Lean into them. Ignore them. Embrace them as part of who you are.

Manage them.

Which of the following is not one of the 5 Critical Skills of Mentoring? Managing conflict Listening Setting goals Giving feedback

Managing conflict

What is an aspect of millennials and diversity? Millennials are more focused than other generations on the problems that diversity brings to the workplace Millennials define inclusion as connectedness Millennials define inclusion as acceptance and tolerance

Millennials define inclusion as connectedness

Which of the following are a traits of transformational leadership? Models authenticity. Motivates others. Encourages creativity. Mentors others. Power-focused.

Models authenticity. Motivates others. Encourages creativity. Mentors others.

Which of the following is a trait of transformational leadership? Select all that apply. Motivates others. Models authenticity. Power-focused. Mentors others. Encourages creativity.

Motivates others. Models authenticity. Mentors others. Encourages creativity.

What are the three focus areas of employee development? Motivation. Volunteerism. Character. Loyalty. Skills.

Motivation. Character. Skills.

When setting expectations, you should do all of the following except Push forward. Explain. Clarify. Agree.

Push forward

When setting expectations, you should do all of the following except... Push forward Explain Clarify Agree

Push forward

Sasha is the director of a marketing team and just learned from her boss that the company is going to launch a new experimental product using ideas that are edgy and controversial. Up to this point, the 100-year-old company has been successful maintaining its traditional brand, values, and overall messaging. Sasha has been with the company for ten years and has never seen such a big change. Instead of fighting the change, she trusts the decision that was made knowing that a lot of research went into making it. Sasha quickly begins to inquire of other leaders how this will change their work processes, and she spends a good deal of time figuring out how to make this change something that will help benefit her career. She starts to map out new ways to get her team thinking out of the box, and drafts some plans to help her team move forward. For this change to make sense in her daily work she has to come up with a new course of action as soon as possible. Which of the terms below best describe how Sasha is responding to the change? Overwhelmed Entrenched Navigator Junkie Learner

Navigator

Sexual Harassment can include the following aspects: Quid pro quo Beauty bias Pervasive hostile environment Only A and C

Only A and C

What defense mechanisms are the easiest to recognize as warning signs of shadow behaviors? Physical. Emotional. Social. Mental.

Physical.

Which of the following are primary ways to engage others? Contribute to others' work. Practice trust-building. Encourage truth-telling. Know your followers.

Practice trust-building. Encourage truth-telling. Know your followers.

Which of the following is not one of the 5 Critical Skills of Mentoring? Problem solving Inspiring Goal setting Listening

Problem solving

Which one of these is not a benefit of knowing how to move someone through the Change Hinge process? Gives some sense of control when change often makes people feel out of control. Normalizes the change process. Helps people see where they might get stuck. Gives definition to types of resistance you might get from others. Helps you move others through change to full integration. Provides a formula leaders can use that guarantees successful change efforts.

Provides a formula leaders can use that guarantees successful change efforts.

Your strengths are the combination of your... Talents Skills Experiences Personality Shadow side traits

Talents Skills Experiences

Change will happen. How you help people handle it and move through ___________ will impact the effectiveness of your leadership. The change process Their responses The predetermined expectations Their emotions

The change process

In the first behavior, what are leaders called upon to prioritize? The development and growth of others Their time The tasks of others Their own personal development

The development and growth of others

Why are clear expectations always so important? They give a way to measure success. They keep people motivated. They let leaders control the work of their followers. They set the bar low, so people can make sure to achieve them. They set limitations so people won't get their hopes up.

They give a way to measure success. They keep people motivated.

Why are clear expectations always so important? Select all that apply. They set the bar low, so people can make sure to achieve them. They keep people motivated. They provide a way to measure success. They set limitations so that people won't get their hopes up. They let leaders control the work of their followers.

They provide a way to measure success. They keep people motivated.

Which SMART goal-setting elements are missing in the goal, "I will write a professional blog about my work experiences"? Select all that apply. Time-bound. Achievable. Relevant. Specific. Measureable.

Time-bound. Specific. Measureable.

A hostile environment means that sexual harassment is so prevalent it perpetuates a situation that affects the employee's psychological wellbeing. True or False

True

Bias comes from the positive survival instinct of fight or flight. True or False

True

Once you take your followers through the 4 E's, they will know how to develop other leaders. True or False

True

Open-mindedness and authenticity are ways to build trust. True or False

True

Quid pro quo means being forced to choose between giving into a superior's sexual demands and forfeiting economic benefit. True or False

True

The following goal has all of the SMART criteria: "I will learn the computer skills I need to advance in my profession by registering next week for an online course at the local community college." True or False

True

The purpose of mentoring is to empower the mentee to more fully live out their strengths and unique contributions. True or False

True

True or False An easy way to define the main difference between leaders and managers is that leaders promote change, while managers maintain stability.

True

True or False The goal is to manage your shadow side, not get rid of it.

True

True or False. In beginning a conversation to resolve a conflict, it can be helpful to focus on the things you already agree on.

True

True or False. Intrinsic motivators are more effective than extrinsic motivators.

True

True or False. You will encourage truth-telling when you invite, listen to, and receive constructive comments from your team.

True

True or false? Intrinsic motivators are more effective than extrinsic motivators.

True

True or false? One way to foster collaboration and build a learning culture is to appreciate the different perspectives that diversity brings.

True

True or false? Pride comes from comparing yourself to others.

True

True or false? Situational Leadership is an approach to leadership where leaders adjust their style to fit the developmental needs of their followers.

True

True or false? Transactional leadership is an exchange between two parties.

True

True or false? You will encourage truth-telling when you invite, listen to, and receive constructive comments from your team.

True

Vicarious liability requires the employer to make sure the workplace supports inclusion and does not tolerate harassment in any form. true or false

True

When communicating your vision it is best to keep it simple and memorable.

True

Which of these questions should you ask yourself when you are determining your passions? What is working? What is not working? What legacy do you want to leave? What do you feel compelled to do?

What is not working? What legacy do you want to leave? What do you feel compelled to do?

What were the three questions that Dr. Liz identified as helpful to ask yourself when determining your passions and contributions? What legacy do you want to leave? What is working well? What do you feel compelled to do? What gets you really excited? What makes you happy? What makes you want to sing and dance? What isn't working?

What legacy do you want to leave? What do you feel compelled to do? What isn't working?

The second A of the 3 A's of Authentic Leadership is to Align who you are with... What you like to do. What you feel compelled to do. What others think of you. Who you want to be.

What you feel compelled to do.

What might you discuss during the "Build the Relationship" stage of the mentoring process? Your personal history and experiences. Your communication preferences. What you enjoyed about the experience. What goals you would like to set

Your personal history and experiences.

Which of the following statements are true about values? Values serve as a guide for good decision making. How they are lived out will determine your level of personal contentment. They are already within you, you just need to clarify them. You can choose what you value. It is very hard to live out all of your values in the workplace.

all of the above

What can you do to work through unhealthy bias? (Select all that apply) Identify Individuals Pay attention to your gut reactions Listen All of these

all of these

When you start applying leadership strategies without ____________ , you will probably end up managing others, instead. authenticity planning building relationships promoting change

authenticity

Listening is an important skill for... Select the best answer, then click or tap Submit. the mentor. the mentee. both the mentor and mentee.

both the mentor and mentee.

An easy way to remember the difference between managers and leaders is:A leader brings _______________________ anda manager is focused on_________________ . momentum / results change / control change / stability vision / control power / order

change / stability

The third behavior for engaging others in relationships is to live and work out your values in ——————— character.

consistent

The Change Hinge literally hinges on a point of ________ decision hope action

decision

True or false? It is more professional and effective to not let people see that you are emotionally moved by your vision, and to guard your emotions from surfacing too much, or else you won't be perceived as a strong leader.

false

True or false? Management utilizes influence to reach results.

false

True or false? There are times when excuses are appropriate, especially if what happened wasn't your fault.

false

True or false? When deciding between accountability and compassion, accountability must always win out.

false

True or false? When projects are completed, feedback wrap-up sessions should be avoided; these meetings usually just become complaint sessions.

false

True or false? You can develop new talents.

false

The essential ingredient to good conflict management is to distinguish your ____ from your ______. Select the best answer, then click or tap Submit. position / authority role / identity experience / personality strengths / identity

role / identity

Change will happen. How you help people handle it and move through ___________ will impact the effectiveness of your leadership. their emotions the change process the predetermined expectations their responses

the change process

True or False A lack of a feeling of belonging in an organization has been shown to have serious adverse effects for productivity.

true

True or false? If you were to help someone discover what contributions he or she wants to leave, you could ask, "You seem to accept jobs that you're not happy with. What is it about these jobs that you didn't enjoy?"

true

What is the most effective style of listening?

·Active