SPTA 485 Midterm
What is the decision making process?
1. Define problem/opportunity 2. Set objectives/criteria 3. Generate alternatives 4. Select most feasible alternative 5. Implement decision 6. Control results
What is the strategic process?
1. Develop a mission 2. Analyze environment 3. Set objectives 4. Develop strategies 5. Implement & control
What elements make up the external environment?
customer, competition, suppliers, workforce, shareholders, society, technology, economy, and governments
What two functions make up the role of top level managers?
planning and organizing
What are the four management functions?
planning, organizing, leading, controlling
What are the two decision making categories?
programmed and non-programmed
What are the two decision making models?
rational and bounded rationality model
What skills make up the role of first line managers?
technical and people skills
What are communication skills?
the ability to get your ideas across clearly and effectively
What are people skills?
the ability to work well with others
What are the different management levels?
top, middle, first line, and individual contributors
What is a vision?
what a company wants to look like 5 years down the road
What is a mission?
what company does and who they are
What is strategic planning?
-Process of developing a mission and long-term objectives -Typically longer than a year -Top-level management and board of directors
What are decision making skills?
ability to select alternatives to solve problems
What is operational planning?
-Process of developing short term objectives & strategies -Typically a year or less out -Middle/Front line managers
What is the reflective decision making style?
Make decisions after gathering considerable information and analyzing numerous alternatives
What is the reflexive decision making style?
Make decisions without taking the time to collect all information and without considering many alternatives
What is product departmentalization?
Organizes departments around goods produced or services provided
What is geographic departmentalization?
Organizes departments around key geographic areas
What is functional departmentalization?
Organizes departments around key organization functions
What is customer departmentalization?
Organizes departments around specific consumer markets
What is leading?
Process of delegating and coordinating tasks and resources to achieve objectives
What is controlling?
Process of establishing and implementing mechanisms to ensure that objectives are achieved
What is organizing?
Process of influencing employees to work toward achieving objectives
What is planning?
Process of setting objectives and determining in advance exactly how the objectives will be met
What are conceptual skills?
ability to understand abstract ideas
What are technical skills?
ability to use methods and techniques to perform a task
What functions and skills make up the role of middle level managers?
all functions and skills
What two skills make up the role of top level managers?
conceptual and decision making
What are the three different management types?
general, functional, project
What are the four types of management resources?
human, physical, financial, and information
What functions make up the role of first line managers?
leading and controlling
What elements make up the internal environment?
management, mission, resources, system processes, and structure