SPTA 485 Midterm

What is the decision making process?

1. Define problem/opportunity 2. Set objectives/criteria 3. Generate alternatives 4. Select most feasible alternative 5. Implement decision 6. Control results

What is the strategic process?

1. Develop a mission 2. Analyze environment 3. Set objectives 4. Develop strategies 5. Implement & control

What elements make up the external environment?

customer, competition, suppliers, workforce, shareholders, society, technology, economy, and governments

What two functions make up the role of top level managers?

planning and organizing

What are the four management functions?

planning, organizing, leading, controlling

What are the two decision making categories?

programmed and non-programmed

What are the two decision making models?

rational and bounded rationality model

What skills make up the role of first line managers?

technical and people skills

What are communication skills?

the ability to get your ideas across clearly and effectively

What are people skills?

the ability to work well with others

What are the different management levels?

top, middle, first line, and individual contributors

What is a vision?

what a company wants to look like 5 years down the road

What is a mission?

what company does and who they are

What is strategic planning?

-Process of developing a mission and long-term objectives -Typically longer than a year -Top-level management and board of directors

What are decision making skills?

ability to select alternatives to solve problems

What is operational planning?

-Process of developing short term objectives & strategies -Typically a year or less out -Middle/Front line managers

What is the reflective decision making style?

Make decisions after gathering considerable information and analyzing numerous alternatives

What is the reflexive decision making style?

Make decisions without taking the time to collect all information and without considering many alternatives

What is product departmentalization?

Organizes departments around goods produced or services provided

What is geographic departmentalization?

Organizes departments around key geographic areas

What is functional departmentalization?

Organizes departments around key organization functions

What is customer departmentalization?

Organizes departments around specific consumer markets

What is leading?

Process of delegating and coordinating tasks and resources to achieve objectives

What is controlling?

Process of establishing and implementing mechanisms to ensure that objectives are achieved

What is organizing?

Process of influencing employees to work toward achieving objectives

What is planning?

Process of setting objectives and determining in advance exactly how the objectives will be met

What are conceptual skills?

ability to understand abstract ideas

What are technical skills?

ability to use methods and techniques to perform a task

What functions and skills make up the role of middle level managers?

all functions and skills

What two skills make up the role of top level managers?

conceptual and decision making

What are the three different management types?

general, functional, project

What are the four types of management resources?

human, physical, financial, and information

What functions make up the role of first line managers?

leading and controlling

What elements make up the internal environment?

management, mission, resources, system processes, and structure