Supply Chain Management Chapter 1 T/F
having connectivity and visibility to all partners in a firm's supply chain can be accomplished through the use of:
Cloud-based communication systems
A firm is comparing two potential service layouts using the Closeness Desirability Rating. Option 1's closeness desirability score is 18. Option 2's closeness desirability score is 22. It can be concluded that Option 1 layout is better.
False
According to the text, IBM had made sizeable investments in India growth markets and created a new procurement center in New Delhi.
False
Cloud systems provide less visibility for global supply chains.
False
Currently, there is no software that will aid in analyzing the present carbon footprint of firms.
False
Holding on to old-fashioned company practices and purchasing habits will help to made the firm run efficient and smooth.
False
In most services customers are not involved in the production of the service itself.
False
Managers use a balking technique to manage customer's perceived waiting times.
False
Manufacturing flow management is the key process that helps balance customer demand and the firm's output capabilities.
False
One of the primary steps in developing world-class performance measures is to define a product's functions and attributes.
False
Passive RFID Tags are more expensive than active RFID tags, which have been used for healthcare and military applications.
False
Service response logistics is the management and coordination of the organization's acitivites that occur after the service has been performed.
False
Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.
False
Traditional performance measures tend to link current operating characteristics to long-term strategies and objectives.
False
Which of the key supply chain business processes refers to meeting customer requirements by synchronizing the firm's marketing, production and distribution plans:
Order fulfillment process
The four primary activities of concern in service response logistics are the management of:
Service capability, waiting times, distribution channels and service quality
A weakness of the labor productivity measure is that managers might be tempted to lay off workers to improve labor productivity.
True
Amazon.com is an example of a firm which uses the Pure Internet Distribution Strategy.
True
At a service facility it has been calculated that they can handle the demand per hour approximately 76 percent of the time at a rate of 4 per hour. This means thaat approximately 24 percent of the time, demand per hour will be greater than four customers, causing queues to develop.
True
Customer satisfaction with the service depends not only on the ability of the firm to deliver what customers want, but on the customers' perceptions of the quality of service received.
True
Establishing standards creates a goal that can drive employees and managers to do whatever it takes to reach these goals, even if it means damaging the company.
True
Pure services offer few, if any tangible products to customers.
True
Service capacity is the number of customers per day the firm's service delivery systems are designed to serve.
True
Some researchers have indicated that the Balanced Scorecard approach can be problematic and costly to implement, and even after implantation may be unsuccessful in achieving the overall objective.
True
The most basic security system should include procedures and policies for securing offices, manufacturing plants. warehouses and other physical facilities.
True
To control and enhance the capabilities of companies within a supply chain, well-designed performance measurement systems must be implemented.
True
When firms acknowledge receipt of an order via telephone, mail or e-mail, this is an example of starting the service.
True
iBOT's, are robotic delivery vehicles which can access every storage location within their aisle-both horizontally and vertically.
True
