Susie Cakes
Sell if if you See it
A phrase used to communicate that whats in the case is what we have to sell to our guests for same day and next day orders. If the spot is empty in the case, speak to the DT for options to accommodate the request
NoNo Susie
Behaviors that are not aligned with SusieCakes values or cultures
Cupcake Flavors
Vanilla Vanilla Blue, Vanilla Vanilla Pink, Chocolate Chocolate, Fluffy Coconut, Luscious Lemon, Mocha, Strawberry, Peanut Butter, Red Velvet, Chocolate Mint, Flourless Chocolate & Seasonal: Blueberry Pancake
VV
Vanilla Vanilla cupcake
Mini Flavors
Vanilla Vanilla, Chocolate Chocolate, Red Velvet
Lucious Lemon Cake
Vanilla cake layered with lemon curd topped with vanilla buttercream and yellow sanding sugar
Classic Marble Cake
chocolate, chocolate chip cake swirled with vanilla cake filled with chocolate & vanilla buttercream & topped with chocolate buttercream
CC
chocolate/chocolate cupcake
Close to Open
closing the bakery should be so good its ready to open again
Equator
coffee supplier, organic, delicious, from SF served at French Laundry
Don't go Rogue
dont amie an implies independent decision to do something thats not aligned with our culture or values
GW
goes with
Sheet cake prices
quarter 75.00 half 110.00 full 215.00 plus decoration
RV
red velvet
Art Time
time and charge it takes to decorate products
Newport Beach Bakery Address
949-646-6881
Mini Cupcake Price
$1.95 3 for $5 12 for $20
Cupcake Price
$3.25
Cake Slice Price
$6.95
Tiered Cake Prices
2 tiered 6" & 9" 135 3 tiered 6", 9" & 12" 265.00 plus decoration
Cookie Prices
2.00
7 Layer Bar price
3.00
Brownie Price
3.00
Frosted Sugar Cookie Price
3.00
Lemon Square Price
3.00
Sweetheart Sandwich Cookie
3.00
6" Specialty Cake Price
36.00
Nutty Cookie
4.00
9" Specialty Cake Price
49.00
Cream Pie Prices
5" $8.95 9" $18.95
Fruit Pie Price
5" $8.95 9" $24.95
Whoopie Pie Price
5.00
Vanilla Celebration Cake
6 layers of vanilla cake baked with colorful sugar confetti & frosted with susie blue vanilla buttercream
House Account Binder
A collection of guest information including payment info that allows for ease of ordering, frequently repeated orders, to make it easy on guest to just give us a pick up date. All GS should be aware of guests in the house account binder to promote VIP experience, and allow for quicker order completions
Future Orders
An oder placed for a future date, could be 24 hours could be 6 months
Same Day Order
An order called in to be picked up the same day also could be order placed in store to be picked up later in the day
Custom Cake
Any cake outside of our specialty flavors
House Account
Businesses that have credit for orders, generally payment is delivered later through check after an invoice has been generated
Specialty Cake
Cake flavors offered daily our specialty recipes generally are not altered except in instances of upselling decorations to increase price.
CS
Celebration Specialist
CV
Chocolate/Vanilla cupcake
Tropical Coconut Cake
Coconut cake layered with pineapple accented coconut filling & topped with coconut buttercream & shredded coconut
SusieSpec
Completed to the highest standards
CCAF
Credit Card Authorization Form
CSS
Culinary Support Specialist
CT
Culinary team
CCC
Cupcake Cake
Inscription prices
Cupcakes, cookies, etc, 1.00 minis .50 Specialty Cakes 3.00
Vega Case
Display case in front of the bakery
Time to Lean, Time to Clean
Downtime is precious to the bakery, take the opportunity to clean your work space, tables, pick up trash etc
Critical Eye
Examine everything with detail, high standard and quality
Holiday Mode
GS positioning to promote optimal guest experience and flow of traffic during very high volume periods. GM & AGM positioned at registers with GS TMS assisting with pickups and al a carte orders
GM
General Manager
GS
Guest Service
HB
Head baker & Happy Birthday
HOST
Home office support team
ISCC
In Store credit card
Cheesecake Prices
Individual $5.50 8" 32.00
LMCC
Last Minute Custom Cake
Carrot Cake
Layered with praline filling & topped with cream cheese filling
Old Fashioned 6layered Chocolate Cake
Moist chocolate cake filled and covered in rich chocolate buttercream
Magento
Online order system
Digital Dining DD
Program used as POS system o track product sales, future order information also used in team member time keeping, information including pay rates also used in reprinting checks or looking for accounting errors. processing registers in AM and processing credit cards at night
7 Types of Specialty Cakes
Red Velvet, Carrot, Tropical Coconut, Vanilla Celebration, Classic Marble, Old Fashioned Chocolate, Seasonal (Red/White/Blue Cake)
Seasonal Cake
Red, White, Blue Cake: light vanilla cake layered with vanilla pudding, strawberries and blueberries and covered in whipped cream. Must be refrigerated at all times
In the Moment
Refers to anything happening while guest is in store i.e. in the moment inscription
Pudding Prices
Single $5.50 Large (serves 6-10) $24.95 special order
Red Velvet Cake
Susies Signature Southern Deep red, moist cake lightly flavored with cocoa filled & topped with cream cheese frosting
Order Guide
a printed excel spreadsheet in a binder used to order supplies for the bakery such as paper, staples. beverages and misc items
Purchase Journal
an excel spreadsheet used to track purchases and invoices make by the bakery entered by GM once a week
AGM
assistant general manager
AHB
assistant head baker
Blackout dates
days that team members connote request off during most holidays. Scheduling is based on bakery execution and staffing needs
Art Work
decoration that influences price/look of the product
Come from a place of "yes"
if our guests request something outside of our normal practices intend of saying no think creatively and find an option or alternative that will deliver the same result in a different way
Retail
items such as candles, surprise balls, plates, napkins...items are inventoried weekly and ordered as needed
OML
online manager log
CTUIT
online program that tracks sales/labor we input deposits and daily recaps
Audit
order forms are counted and checked to ensure no order is in wrong day or missing. Completed daily except friday
PIF
paid in full
Trade Suppliers
paper product supplier
PC
pastry chef
PB
peanut butter cupcake
Day Timer
planner bought by SC used to organize TMs for optimal execution of plan/new menu/marketing
SQ
susiecakes knowledge quotient-measure how much you have learned about susiecakes
Walk & Talk
talk and work at the same time
TMAN
team member action notice
TMOQ
team member of the quarter
EE Awards
team members who exceed expectations behave in a way that exemplifies our brand and receive recognition with a 5.00 card