Susie Cakes

Sell if if you See it

A phrase used to communicate that whats in the case is what we have to sell to our guests for same day and next day orders. If the spot is empty in the case, speak to the DT for options to accommodate the request

NoNo Susie

Behaviors that are not aligned with SusieCakes values or cultures

Cupcake Flavors

Vanilla Vanilla Blue, Vanilla Vanilla Pink, Chocolate Chocolate, Fluffy Coconut, Luscious Lemon, Mocha, Strawberry, Peanut Butter, Red Velvet, Chocolate Mint, Flourless Chocolate & Seasonal: Blueberry Pancake

VV

Vanilla Vanilla cupcake

Mini Flavors

Vanilla Vanilla, Chocolate Chocolate, Red Velvet

Lucious Lemon Cake

Vanilla cake layered with lemon curd topped with vanilla buttercream and yellow sanding sugar

Classic Marble Cake

chocolate, chocolate chip cake swirled with vanilla cake filled with chocolate & vanilla buttercream & topped with chocolate buttercream

CC

chocolate/chocolate cupcake

Close to Open

closing the bakery should be so good its ready to open again

Equator

coffee supplier, organic, delicious, from SF served at French Laundry

Don't go Rogue

dont amie an implies independent decision to do something thats not aligned with our culture or values

GW

goes with

Sheet cake prices

quarter 75.00 half 110.00 full 215.00 plus decoration

RV

red velvet

Art Time

time and charge it takes to decorate products

Newport Beach Bakery Address

949-646-6881

Mini Cupcake Price

$1.95 3 for $5 12 for $20

Cupcake Price

$3.25

Cake Slice Price

$6.95

Tiered Cake Prices

2 tiered 6" & 9" 135 3 tiered 6", 9" & 12" 265.00 plus decoration

Cookie Prices

2.00

7 Layer Bar price

3.00

Brownie Price

3.00

Frosted Sugar Cookie Price

3.00

Lemon Square Price

3.00

Sweetheart Sandwich Cookie

3.00

6" Specialty Cake Price

36.00

Nutty Cookie

4.00

9" Specialty Cake Price

49.00

Cream Pie Prices

5" $8.95 9" $18.95

Fruit Pie Price

5" $8.95 9" $24.95

Whoopie Pie Price

5.00

Vanilla Celebration Cake

6 layers of vanilla cake baked with colorful sugar confetti & frosted with susie blue vanilla buttercream

House Account Binder

A collection of guest information including payment info that allows for ease of ordering, frequently repeated orders, to make it easy on guest to just give us a pick up date. All GS should be aware of guests in the house account binder to promote VIP experience, and allow for quicker order completions

Future Orders

An oder placed for a future date, could be 24 hours could be 6 months

Same Day Order

An order called in to be picked up the same day also could be order placed in store to be picked up later in the day

Custom Cake

Any cake outside of our specialty flavors

House Account

Businesses that have credit for orders, generally payment is delivered later through check after an invoice has been generated

Specialty Cake

Cake flavors offered daily our specialty recipes generally are not altered except in instances of upselling decorations to increase price.

CS

Celebration Specialist

CV

Chocolate/Vanilla cupcake

Tropical Coconut Cake

Coconut cake layered with pineapple accented coconut filling & topped with coconut buttercream & shredded coconut

SusieSpec

Completed to the highest standards

CCAF

Credit Card Authorization Form

CSS

Culinary Support Specialist

CT

Culinary team

CCC

Cupcake Cake

Inscription prices

Cupcakes, cookies, etc, 1.00 minis .50 Specialty Cakes 3.00

Vega Case

Display case in front of the bakery

Time to Lean, Time to Clean

Downtime is precious to the bakery, take the opportunity to clean your work space, tables, pick up trash etc

Critical Eye

Examine everything with detail, high standard and quality

Holiday Mode

GS positioning to promote optimal guest experience and flow of traffic during very high volume periods. GM & AGM positioned at registers with GS TMS assisting with pickups and al a carte orders

GM

General Manager

GS

Guest Service

HB

Head baker & Happy Birthday

HOST

Home office support team

ISCC

In Store credit card

Cheesecake Prices

Individual $5.50 8" 32.00

LMCC

Last Minute Custom Cake

Carrot Cake

Layered with praline filling & topped with cream cheese filling

Old Fashioned 6layered Chocolate Cake

Moist chocolate cake filled and covered in rich chocolate buttercream

Magento

Online order system

Digital Dining DD

Program used as POS system o track product sales, future order information also used in team member time keeping, information including pay rates also used in reprinting checks or looking for accounting errors. processing registers in AM and processing credit cards at night

7 Types of Specialty Cakes

Red Velvet, Carrot, Tropical Coconut, Vanilla Celebration, Classic Marble, Old Fashioned Chocolate, Seasonal (Red/White/Blue Cake)

Seasonal Cake

Red, White, Blue Cake: light vanilla cake layered with vanilla pudding, strawberries and blueberries and covered in whipped cream. Must be refrigerated at all times

In the Moment

Refers to anything happening while guest is in store i.e. in the moment inscription

Pudding Prices

Single $5.50 Large (serves 6-10) $24.95 special order

Red Velvet Cake

Susies Signature Southern Deep red, moist cake lightly flavored with cocoa filled & topped with cream cheese frosting

Order Guide

a printed excel spreadsheet in a binder used to order supplies for the bakery such as paper, staples. beverages and misc items

Purchase Journal

an excel spreadsheet used to track purchases and invoices make by the bakery entered by GM once a week

AGM

assistant general manager

AHB

assistant head baker

Blackout dates

days that team members connote request off during most holidays. Scheduling is based on bakery execution and staffing needs

Art Work

decoration that influences price/look of the product

Come from a place of "yes"

if our guests request something outside of our normal practices intend of saying no think creatively and find an option or alternative that will deliver the same result in a different way

Retail

items such as candles, surprise balls, plates, napkins...items are inventoried weekly and ordered as needed

OML

online manager log

CTUIT

online program that tracks sales/labor we input deposits and daily recaps

Audit

order forms are counted and checked to ensure no order is in wrong day or missing. Completed daily except friday

PIF

paid in full

Trade Suppliers

paper product supplier

PC

pastry chef

PB

peanut butter cupcake

Day Timer

planner bought by SC used to organize TMs for optimal execution of plan/new menu/marketing

SQ

susiecakes knowledge quotient-measure how much you have learned about susiecakes

Walk & Talk

talk and work at the same time

TMAN

team member action notice

TMOQ

team member of the quarter

EE Awards

team members who exceed expectations behave in a way that exemplifies our brand and receive recognition with a 5.00 card