test 2 cont.

the dialectic method

A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.

avoiding and obliging

The ___________ styles are inappropriate when the issue is important to you.

be open and honest

Which of the following should a person do to manage conflict?

conflict states

___________ are shared perceptions among members of a team about the intensity of disagreement over either tasks or relationships.

individual decision making

Which of the following is not a situation that commonly produces conflict?

Incivility results from interactions with coworkers, but not from bosses or subordinates.

Which of the following statements about incivility is false?

Emphasize problem solving and common objectives.

Which of the following tips should be used by employees having a personality conflict with another employee?

avoiding

_____ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue.

mediation

______ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

personality

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.