test 3

efficiency

Cloud computing has the following benefit for employees:

operational control

Considering the nature of decisions, executing specific tasks efficiently and effectively is

downstream

Distribution is a(n) ________ activity.

FAIS

Each department or functional area within an organization has its own collection of application programs or _________.

digitized maps

GIS is a computer-based system for capturing, integrating, manipulating, and displaying data using

SaaS

If you want to implement an ERP system but cannot afford to make large investments in IT, ________ ERP is a good solution.

deliver

In the ________ component of SCM, organizations coordinate the receipt of customer orders, develop a network of warehouses, select carriers to transport their products to their customers, and create an invoicing system to receive payments.

Front; directly interact with customers

Operational CRM systems support _________-office business processes or processes that _________.

maximize; minimizing

The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn.

CRM

Which of the following does NOT help with managing supply chain information?

TPS

Which of the following is NOT an interorganizational system?

Business Intelligence

_______ is an extended ERP module.

On-demand

________ CRM systems are hosted by an external vendor in the vendor's data center.

Public

________ cloud vendors provide applications, storage, and other computing resources as services over the internet.

grid

________ computing pools various hardware and software components to create a single IT environment with shared resources

Information

________ flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data.

financial

________ flows involve money transfers, payments, credit card information and authorization, payment schedules, e-payments, and credit-related data.

Vertical integration; upstream

________ is a business strategy in which a company purchases its ________ suppliers to ensure that its essential supplies are available as soon as the company needs them.

Access

________ is an advantage of cloud-based ERP systems.

Customer Relationship Management (CRM)

________ is an extended ERP module.

E-business

________ is an extended ERP module.

SFA

________ is the component of an operational CRM system that automatically records all of the components in a sales transaction process.

The Bullwhip Effect

________ refers to erratic shifts in orders up and down the supply chain.

Routine

________ reports are produced at scheduled intervals.

predictive

_________ analytics answers the question "what could happen?"

CIC

A call center is a _________.

cost

Cloud computing has the following benefit for companies:

public

_______ cloud services may be free or offered on a pay-per-usage model.

SFA

_______ is a customer-facing CRM application.

predictive

________ analytics examines recent and historical data to detect patterns and predict future outcomes and trends.

Private

________ clouds provide IT activities and applications as a service over an intranet within an enterprise.

SaaS

________ is a cloud-based ERP system.

KPI

_________ is a capability of dashboards that are specific measures of CSFs.

TPS

A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

Source

In the ________ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.

IaaS

The customer manages the most with ________.

stand alone mainframes

When IT was first introduced into the business environment, organizations initially used ____________.

encompasses the characteristics of utility computing

Which of the following cloud computing characteristics represents the "pay-as-you-go" concept?

IaaS

With the ________ model, cloud computing providers offer remotely accessible servers, networks, and storage capacity.

descriptive

You would use OLAP and DSS as statistical procedures for __________ analytics.

what-if

______ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution.

prescriptive

_______ analytics answers the question "what should we do".

data mining

_______ are/is NOT a statistical tool for prescriptive analytics.

CIC

_______ is a CRM operation in which organizational representatives use multiple channels to communicate with customers.

unstructured

__________ decisions deal with "fuzzy", complex problems.