test 3
efficiency
Cloud computing has the following benefit for employees:
operational control
Considering the nature of decisions, executing specific tasks efficiently and effectively is
downstream
Distribution is a(n) ________ activity.
FAIS
Each department or functional area within an organization has its own collection of application programs or _________.
digitized maps
GIS is a computer-based system for capturing, integrating, manipulating, and displaying data using
SaaS
If you want to implement an ERP system but cannot afford to make large investments in IT, ________ ERP is a good solution.
deliver
In the ________ component of SCM, organizations coordinate the receipt of customer orders, develop a network of warehouses, select carriers to transport their products to their customers, and create an invoicing system to receive payments.
Front; directly interact with customers
Operational CRM systems support _________-office business processes or processes that _________.
maximize; minimizing
The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn.
CRM
Which of the following does NOT help with managing supply chain information?
TPS
Which of the following is NOT an interorganizational system?
Business Intelligence
_______ is an extended ERP module.
On-demand
________ CRM systems are hosted by an external vendor in the vendor's data center.
Public
________ cloud vendors provide applications, storage, and other computing resources as services over the internet.
grid
________ computing pools various hardware and software components to create a single IT environment with shared resources
Information
________ flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data.
financial
________ flows involve money transfers, payments, credit card information and authorization, payment schedules, e-payments, and credit-related data.
Vertical integration; upstream
________ is a business strategy in which a company purchases its ________ suppliers to ensure that its essential supplies are available as soon as the company needs them.
Access
________ is an advantage of cloud-based ERP systems.
Customer Relationship Management (CRM)
________ is an extended ERP module.
E-business
________ is an extended ERP module.
SFA
________ is the component of an operational CRM system that automatically records all of the components in a sales transaction process.
The Bullwhip Effect
________ refers to erratic shifts in orders up and down the supply chain.
Routine
________ reports are produced at scheduled intervals.
predictive
_________ analytics answers the question "what could happen?"
CIC
A call center is a _________.
cost
Cloud computing has the following benefit for companies:
public
_______ cloud services may be free or offered on a pay-per-usage model.
SFA
_______ is a customer-facing CRM application.
predictive
________ analytics examines recent and historical data to detect patterns and predict future outcomes and trends.
Private
________ clouds provide IT activities and applications as a service over an intranet within an enterprise.
SaaS
________ is a cloud-based ERP system.
KPI
_________ is a capability of dashboards that are specific measures of CSFs.
TPS
A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.
Source
In the ________ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.
IaaS
The customer manages the most with ________.
stand alone mainframes
When IT was first introduced into the business environment, organizations initially used ____________.
encompasses the characteristics of utility computing
Which of the following cloud computing characteristics represents the "pay-as-you-go" concept?
IaaS
With the ________ model, cloud computing providers offer remotely accessible servers, networks, and storage capacity.
descriptive
You would use OLAP and DSS as statistical procedures for __________ analytics.
what-if
______ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution.
prescriptive
_______ analytics answers the question "what should we do".
data mining
_______ are/is NOT a statistical tool for prescriptive analytics.
CIC
_______ is a CRM operation in which organizational representatives use multiple channels to communicate with customers.
unstructured
__________ decisions deal with "fuzzy", complex problems.
