Test Review: Ch. 2

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

Across all situations; toward specific targets

The components of attitudes include

Affective, Cognitive, and Behavioral

Dawn is at the playground with her four-year-old daughter. The father of another child is yelling and cursing at him. Dawn decides to tell the father to stop the verbal abuse or leave the playground, or she will call the authorities. Dawn's behavior reflects the _______ component of her attitude.

Behavioral

According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?

Both variables indirectly influence each other.

Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the __________ component of his attitude.

Cognitive

Which of the following is not one of the predominant models of the causes of job satisfaction?

Cognitive Dissonance

______ is defined by restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms.

Conformity

_____ is defined by order, self-restriction, preservation of the past, and resistance to change.

Conservation

In some cases, coworkers or friends remain satisfied in situations where others always seem dissatisfied. This is a reflection of the _____ model.

Dispositional/genetic

Research shows that when an organization breaches a psychological contract,

Employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower.

The idea underlying the __________ model is that satisfaction is tied to how fairly an individual is treated at work.

Equity

As demonstrated by research, ___________ is positively related to organizational citizenship behavior.

Higher performance ratings and higher turnover

________ are physiological or psychological deficiencies that arouse behavior.

Needs

Elaine often volunteers to help others when they run into problems with their projects. She is very positive, always on time, and never calls in sick. Exhibiting ________ is likely to create positive impressions among Elaine's colleagues and manager.

OCB

You value achievement and your employer rewards people for accomplishing goals, so you are very committed to the company. _____ fit is the consistency between personal and company values.

Person-Culture

Tanya believes that people should be kind to each other. She notices that Ellie is picking on a new employee, Michele. Tanya asks Ellie to stop bullying Michele, but Ellie's behavior doesn't change. Tanya confronts Ellie and a heated argument ensues, after which Tanya suggests that Ellie transfer to another department. In this case, Tanya's ________ are different from her values.

Personal Beliefs

Counterproductive work behavior (CWB) harms other employees, the organization as a whole, and/or organizational stakeholders such as customers and shareholders. Which of the following is not an example of CWB?

Presenting poor financial results at the quarterly meeting

Claire works for Content Consultants. She telecommutes and has great flexibility in her work schedule. In return, Content Consultants expects to have satisfied clients who hire them again. Claire receives consistently high evaluations. Despite that, the company now wants her to work out of the main office. Claire feels that Content Consultants has breached a(n)

Psychological Contract

Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. A(n) ________ represents Janice's beliefs.

Psychological Contract

Which of the following is not a suggestion for managers who want to reduce voluntary turnover?

Reward all employees equally.

The two basic dimensions of Schwartz's model of values are

Self-Enhancement/self-transcendence and openness to change/conservation.

Which of the following is not a key workplace attitude that managers should track?

Turnover

The self-transcendence part of Schwartz's model is composed of

Universalism and Benevolence

Schwartz's model suggests that

Values may conflict with each other.

Kim lives and works in a small town, even though she prefers life in a bigger city. She is quite dissatisfied with her current job and is thinking of leaving the organization. She is worried, however, about her ability to find other employment that pays as well as her current job. Additionally, she is concerned about finding another organization that offers college tuition reimbursement. Based on this information, Kim is experiencing

Withdrawal Cognitions