Waffle House Entrance Exam
What 5 things could be wrong if the refrigeration is too warm?
"Blocked air flow inside, Blocked compressor fan, dirty coils, Doors ajar, Bad thermostat or set wrong, Bad Freezer defrost clock/setting"
If the coffee is too strong tasting, what 2 things could be wrong?
"Brew temp lower than 195 degrees or water levels too low"
If the dish machine has a wash temp below 150 degrees would two things could be wrong?
"Burned out element Improper thermostat adjustment"
What items are contained on the UM days off baton?
"Cash audit sanitation grade commissary audit deposits up to date blackbook up to date UM out notes Relief out notes"
When toast comes out too light from the Toaster, what could be the possible cure?
"Check setting of timer or Dirty Crumb tray"
If both sides of the toaster won't work, what two things should you check first?
"Check to see if plugged in, Check the breaker"
Within 48 hours of receiving your P&L you should?
"Compare numbers to manual Blackbook, Mark-up cover page, on the back of P&L write 2-3 realistic measurable action plans with deadlines to improve accounts most out of line."
What 3 categories can the Middle Expenses" be classified in?"
"Controllable, Limited Control, Least Control"
What are the 2 main reasons we terminate?
"Dating, Money"
What could be wrong with the coffee maker if the pot of coffee being brewed overflows?
"Defective regulator or Timer needs adjusting"
The 10 laws of Management Conduct are broken down into 3 categories, what are they?
"Employment Practices, Pay Policies, Personal Conduct"
When should the PRC be completed?
"Everyday before 1st shift, Before 3rd on Friday, Saturday and Holidays"
What is the Magnificent 7?
"Fab Four Terrific Two One Great Rule"
Name the 4 accounts on the P&L.
"Food Cost, Management Payroll, Operating Supplies, Payroll"
What are the big 3 on the P&L
"Food Cost, payroll cost, operating cost."
What is the Fab Four?
"Greet Beat to Seat Order before beverage Pre-Bus"
How does Waffle House keep its profile?
"High profile in the unit Low profile outside of the units"
The P&L is divided into these three parts?
"Operating Overall, The Middle, The Bonus Section"
What are the four legs of the waffle house sales stool?
"Outside Events , defense, offense, attitude."
What is Terrific Two?
"Pull/Drop/Mark Walk the Line"
What are the two types of sexual harassment?
"Quid Pro Quo (Tangible Employment Action)
What are the top 2 factors in staffing a restaurant?
"Stop and Recruit, Retention"
What are the four steps of the process of Coaching Associates?
"TELL ME, SHOW ME , WATCH ME, FOLLOW UP"
What are automatic no hires?
"Unsigned application, No access to a phone, Unreliable Transportation, Not at least 16 yrs old"
What is Profit Quality or PQ?
"Wasted Dollars or The amount your miss your PBB target by"
What are the 3 elements to an effective contest?
"short , simple, immediate results.
For every dollar in food cost you need how many dollars in sales
$3.00
What is the target dollar amount per unit per period for contest?
$40
"Calculate Lost coffee sales using the following information: - 72 mugs brewed - 28 coffee sales recorded on guest checks - Cost = $1.00 per cup"
$8.00
How do you calculate lost coffee dollars?
((cups brewed/2) - cups sold) x price of a cup of coffee
PBB equation is:
(Sales-expenses) + (rebates + vending commission)
What percent do we pay in security?
0.4 percent
How many ounces of ham are in 1 order of ham?
1 1/2 ounce
To be quality staffed you are allowed a _________ grace period for each full time slot on your schedule and a ____________ grace period for part time slot.
1 hour grace period for full shift and a 30 min grace period for half shift
How many ounces of chili are used as a chili topping?
1 three ounce ladle
stock ownership in the company is available to all hourly associates after how many years of service?
1 year
What ae the 5 service priorities?
1. Greet 2. Deliver Hot food 3. Take payment 4. Take order 5. Set up
What are the 10 laws of Management conduct
1. No Discrimination 2. No Sexual harassment or Dating 3. No Payroll manipulation 4. No abusive, unprofessional behavior 5. No manipulation of performance data 6. No Retaliation 7. No theft or misuse of property 8. Investigations should be truthful 9. No substance abuse or firearms 10. Confidentiality and privacy
How many uniform tops do associates receive during training?
2
What is the maximum number of staffing violations you can have on any one shift over the course of a week?
2
How many weeks of schedules should always be posted on your Action Center?
2 weeks
Food used during the last 24 hours is:
2-2%
What is the operating target?
2.7
Using a pocket scale what is the correct weight for ground coffee per filter
2.7 ounces
What is the continuous years of service Premium for a salesperson with more than 3 but less than 4 years of service?
20 cents an hour
What is the second shift premium for a salesperson?
20 cents per hour
According to P & L Account Guidelines, register shortages should never exceed ______ dollars per period?
20 dollars
How long should the entire hand washing process take?
20 seconds (the time it takes to sing Happy Birthday one time through)"
How many orders does a package of Chucked Ham yield?
21 orders per package
When an employee is injured on the job by when should you notify the insurance company
24 hrs (Else pay a $100 fine)
How many deposits must be made on time each period for a unit manager to make their bonus?
24 of 28
How much does a bain marie of Waffle Batter yield?
24 waffles per bain marie
What is the continuous years of service Premium for a salesperson for 4 years or more of continuous service?
25 cents an hour
What is the same unit premium for salespersons for 13-26 weeks in the same unit?
25 cents per hour
How many weeks does an Hourly Associate with less than 10 years of service have to work in order to qualify for vacation?
26 weeks
The P&L is a one-page summary of income and expenses for a _______ day period.
28 day period
How many days are in an operating period?
28 days
What is the Food Cost target?
29.9
A key to building sales is having enough food on hand to sell. Ordering too much can result in spoilage while ordering too little can result in shortages. A simple rule of thumb is that the total dollar amount of the unit's inventory (immediately after receiving a food order) should not exceed __________ times the DA
3 times the DA
What is the same unit premium for salespersons for 27-52 weeks in the same unit?
30 cents per hour
The unit manager should show up at least how many minutes before shift change?
30 minutes
How many hashbrown does a box of hashbrowns yield?
30 orders per box
The gas tank analogy relates to:
36-hour build up
What is the temperature for waffle irons?
375-400 degrees
What is the temperature range for the refrigerator?
38-41 degrees
What is the same unit premium for salespersons for 53 weeks in the same unit?
40 cents per hour
What is an affinity group?
A business relationship that promotes goodwill and community involvement
The C&t Binder is __________.
A daily operational manual that Associates use to help them achieve operational superiority
What is the UM days off baton?
A system that accounts for what was in the in the unit prior to the UM days off and what is in the unit upon return. Assigns accountability
"What item below should you review daily prior to closing the Form 4?
A. Job codes for each associate
"If food in your refrigerator begins to freeze:
A. Verify that the drain tube is unclogged B. Check the breaker C. Adjust photo cells D. Check the thermostat"
What does AFAT mean?
Account for all Tickets
What are 5-6 items to check when auditing guest checks?
Addition, correct tax, abbreviations, Associate name, correct price, odd items and legible
What is an organization that is an established partner with your restaurant called?
Affinity Group
When are UM's eligible to participate in the WH stock program?
After 1 year of employment
When should a cash audit be done?
After 2pm After Sunday payroll After days off baton (check in and check out)
How can you determine if your grill is not receiving gas?
All cooking zones are off
What technique makes suggestive selling easier?
Alternative of Choice
Associates must ___________ sign the Payroll Receipt Log to signify they received their money.
Always
Which of the following helps to maintain high levels of Customer Service?
Being professional and respectful at all times
Where should you store your P&L/GL afte discussing any questions with your Div Mgr?
Blackbook
Knowing the prices and products on the menu will help you _______
Build Sales
Knowing the prices and products on the menu will help you ______________.
Build sales
"Which food item has been associated with Salmonella Typhi?
C. Beverages
Step 6 of the Ten Steps of Customer Service?
Call Back
What is the 5th step of the Ten Steps of Customer Service?
Call Order
Your sales indicate what the Customer thinks of your _________________, production & service.
Cleanliness, sanitation or associates
What may be the problem with the grill if the cutting board is burned?
Clogged Flue
What is the problem if you smell fumes in the water heater room?
Clogged vent or vent pipe is disconnected
What account are BCL and drug testing cost charged to?
Close Support
What does C&T stand for?
Coach and Train
"Which of the following is a basic element of effective Sales Building?
Coaching
What is the easiest and most often stolen food item?
Coffee
What is the 10th step of the Ten Steps of Customer Service?
Collect Payment, Thank Customers, and Invite them back.
How do you appropriately handle two of your Associates arguing on the floor?
Communicate often, train your associates correctly, and praise and reprimand appropriately and consistenlty
Security Charges are prorated across the ?
Company
What should you do if you suspect that all cash is not making it into the register?
Conduct surprise mid-shift audits
Who pays for the 1st $300 dollars of an associates workers comp. claim?
Corporate
How can an employer show undue hardship when accommodating an employee's religious practices?
Costs are more than ordinary administrative cost
Where are the best places to find associates?
Customers and associate referrals
"Which one of the following is a low food cost item suitable for a sales contest?
D. Waffle
What does DA stand for?
Daily Average
When should you conduct a commissary audit?
Day before your days off Day after our days off Before the truck delivery closeout
What could be wrong with a toaster that toasts on one side only?
Defective Element
What may be the problem if the brewed coffee is not hot?
Defective warming element
Step 8 of the Ten Steps of Customer Service?
Deliver Hot Food
What is Priority #2 of the Five Service Priorities?
Delivering Hot Food
This critical system is posted on the Action Center on 1st or 2nd shift on Sundays and is turned in at Division meetings on Thursdays
Dish Inventory
Straws and other debris wrapped around the wash arm hub may lead to ______________.
Dishes not getting cleaned
Whose responsibility is it to drive 1st mile program
Division manager
What is the easiest way to run a good food cost?
Earn your team's respect
What does the E" stand for in HEART?"
Empathize
What should you do if a Customer complains about the service they received?
Empathize with the Customer and practice Service Recovery
This Critical System contains a list of cleaning assignments that are to be done after each shift:
End of Shift Responsibilities (EOS)
How often do you check the internal temperatures of all hot-held foods?
Every 3 hours at a minimum
When is a manager walk through required?
Every time the manager enters the unit
How often should a manager watch CCT at a minimum?
Everyday for at least 30 min
To help turn the most tables during peak volume use a:
Expeditor
What does xv stand for on the P&L?
Expense report
When filling out your schedule and you want to select another Associate, move to a blank spot and press the ______.
F6 Key
Pre pulls indicate the par is too high?
FALSE
What is the system by which inventory is controlled (rotation system)?
FIFO (First in First out)
What does FMLA stand for?
Family Medical Leave Act
A tenured Assoicate is a No Call, No Show" for the first time. What do you do?"
Find out what happened and discipline them appropriately
Progressive discipline is _________________, ____________ and ______________.
Firm, Fair and consistent
Step 9 of the Ten Steps of Customer Service?
Follow up
What are itching and tightening of the throat a symptom of?
Food Allergy
Conducting line checks every three hours is part of this Critical System:
Food Safety Baton
Blocked airflow in a refrigerator can lead to ___________.
Food not cooling properly
On which 2 days is the weekday par amount not used when pulling food?
Friday and Saturday
What is Priority #1 of the Five Service Priorities?
Friendly Greeting (by their name whenever possible)
Step 1 of the Ten Steps of Customer Service?
Friendly Greeting for ALL Customers
Which door should a manager walk out when going to the bank, but returning to the unit.
Front Door
Which door should any manager ALWAYS enter the unit from?
Front Door
What supports the P&L by listing the detail of each account?
General Ledger
When the volume slows down is it better to send home a SP or a backup GO?
Grill Operator (they cost more money)
What four items are hot-held at Waffle House?
Grits, Chili, Oatmeal and Gravy
What should a Unit Manager do if a Salesperson reports that they are not making tip credit?
Have the Associate report their actual tips on a Tip Log Worksheet for the entire week
What does the H" stand for in HEART?"
Hear (Hear the Customer)
What does HRS stand for?
Hourly Recruiting Supervisor
Each day prior to closing the Form-4 review the UIS payroll for what?
Hours worked, pay rates, job codes
"Which of the following is an example of Suggestive Selling?
How about smootherd onions, melted cheese, and capped off with some mushrooms in your hashbrowns today?
When do you use the Steam table to reheat cold food?
Never
What is the One Great Rule?
Never, ever, ever hold orders
What type of fingernail polish is acceptable as a part of our uniform code?
No polish of any type is allowed
Can you legally fire someone who is HIV-positive if you are concerned that Customers might find out?
No, because HIV is covered under the Americans with Disabilities Act
For their service animals to gain admittance into your restaurant, a person with disabilities is required to provide __________.
Nothing
When can you legally hold an associates pay?
ONLY with the approval of the legal department
"Which of these is a low food cost item suitable for a sales contest?
Omelet
Where is a coach the majority of the time?
On the floor
When does the tax tip credit" rule apply?"
Once training is complete ad tips are earned
Where should you focus your conservation measures the most?
Operating Overall
What is the rule for ordering Operating Supplies
Order what you need
What is the 602 account?
Overtime
Food Cost equals
Paid Outs & Issues - Commissary Overage
The purchase from a vendor is called a what?
Paid out
What are the characteristics of a good coach?
Patient, Positive and Assertive
What is the easiest P&L account to control?
Payroll
What is the second largest expense?
Payroll
The exact payroll dollars that will hit your P & L are shown on the:
Payroll Post List
What is PPL stand for?
Payroll Post List
What does PPE stand for?
Payroll Post Mortem Examination
What does PDS stand for?
People Data Sheet
Where can you find the number of associates who should be on staff?
People Data Sheet
More customer complaints can be traced back to __________ than anything else.
Perceived disrespect
Variance is the ________.
Percentage difference between the current year's results and last year's results
What doe PTD stand for?
Period to Date
What should you do if your UIS terminal breaks and is unusable?
Personally call the computer helpline and retain all paperwork until a new computer arrives
Coaching is a
Process
What does PRC stand for?
Production Ready Checklist
The money made after subtracting expenses from sales is _____________.
Profit
The amount of money earned after expenses and before bonuses are earned is _________.
Profit Before Bonus (PBB)
The bottom line of the bonus section of the P&L shows a units what?
Profit Quality
What is PQ?
Profit Quality
The only approved method for calling in orders at Waffle House is _______.
Pull/Drop/Mark
What do you do if the Coffee Grinder machine does not run?
Push the reset button on the back of the grinder
Every meeting at Waffle House is begun in what manner?
Reading the smart start
What should you do if a customer's car is damaged in your parking lot?
Remain calm, do not admit fault, call the police if it is an accident, listen carefully and take detailed notes, report all Customer damaged property incidents to your upline management and then call the Risk Management Department at the corporate office
What does the R" stand for in HEART?"
Respond
Termination, reduction in hours, change to less desirable shifts, threats, or discipline could all be considered examples of _______________.
Retaliation
Respect & Appreciation =
Retention
What is meant by the phrase getting your house in order?""
Sanitation, Staffing, and Production Ready
What is Priority #5 of the Five Service Priorities?
Set Up new customers being seated
What is the most important part of an Associate's uniform?
Smile
Dirty or clogged hood vent filters can lead to ___________.
Smoke in the restaurant
Define accrual.
Spreading expenses across several periods
What is S&R
Stop and Recruit
Short, simple and immediate rewards are components of:
Successful Contest
Step 3 of the Ten Steps of Customer Service?
Suggestive Sell
What is known as the lost art?
Suggestive Selling
On what day of the week is it mandatory for Management to Expedite?
Sunday
When is the weekday PAR amount used?
Sunday through Thursday
As an Expeditor you can quarterback your team and _________________.
Supervise production and service during high volume
Garbage service, hood cleaning, grease pumping, and pest control are examples of:
Support Services
What is Priority #4 of the Five Service Priorities?
Take Order
What is the primary responsibility of the 2nd Door Corp?
Taking Orders
What is Priority #3 of the Five Service Priorities?
Taking Payment at the Register
What is TTM/LTM
Talk to me/Listen to me
What should you do if you see a customer sexually harasses one of your Associates?
Talk to the Associate and confront the Customer about their behavior
What type of sexual harassment involves a manager/supervisor asking an Associate to comply with their sexual demands and upon refusal taking adverse employment action against the Associate?
Tangible Employment Action
What are the 4 steps of coaching?
Tell me - Show me - watch me - follow up
What does the T" in H.E.A.R.T"
Thank
What does excessive negative pressure mean?
That the fresh air system needs adjusting
Scientific Staffing is the primary control for ______________ in a Waffle House Restaurant?
The 2nd largest expense
Where should the UM's days off baton be kept?
The Action Center and the Form-4 binder
Which section of the P&L consists of numberous variable and fixed costs involved in operating the restaurant, such as the electric bill and rent?
The Middle""
What is the temperature range between 41 F and 135 F degrees called?
The Temperature Danger Zone
Who should verify the money coming off the floor?
The UM and a sales associate coming off the floor
What is the main reason Food Cost systems fail?
The Unit Manager stops following the systems
According to the 7-Point Food Cost Plan, where do you post the Drawer Pull Log?"
The action center
What is 2/2?
The amount of food that was used in the last 24 hours.
Who is responsible for finding a replacement for an associate if they want a day off after the schedule has been posted?
The associate (Schedules are posted 2 weeks at a time)
Expenses are defined as _________________.
The costs that are incurred to operate a business
What is the food safety baton?
The critical system that assures safe food for our customers
2-2% is:
The day's issue's dollars divided by the net sales from the previous three shifts
What is Diversity?
The differences and similarities we see in ourselves and others
What is the Form-4?
The form that compiles the daily business information for a Waffle House unit.
What is people Quota?
The number of associates who worked 14 hrs or more as required by the DA
What is Daily Average?
The total sales for the Operating Period divided by the number of days in an Operating Period
Who is responsible for overtime when an associate is borrowed from another unit?
The unit that borrowed the associate
Associates have to be paid for all hours worked. The exception is:
There is no exceptions
What are Key Fobs?
They are discound cards that can go on a key chain that we give to organizations as an incentive to eat with us
What shift should the blinds NEVER be down?
Third
What is a Tip Credit?
Tip Credit is equal to the difference between minimum wage and the actual cash wage a Salesperson is paid.
What is the main reason we tag the back door?
To prevent food being taken out and picked up later
What does it mean if the refrigerator coils are frozen?
Torn gaskets
What is the definition of net sales?
Total sales minus taxes
What does TUM stand for?
Training Unit Manager
USERA stands for ______________.
Uniformed Service Employment and Reemployment Act
This Critical System ensures a smooth transition for the relief management coming in and for the Unit Manager going into their days off:
Unit Manager's Days Off Baton
When you receive a deposit slip back at the bank what should you look for on it immediately?
Validation for correct date and amount
The difference between the current period and last year's period is called the:
Variance
What is the best way to find out if your Customers are satisfied with the service your team is providing in the restaurant?
Walk the line
A missing spray head on the coffee machine may lead to _________?
Weak coffee
Each Unit will have 3 pars. They are:
Weekday, weekend and commissary
What does WTFW stand for?
What to File Where
PBB is
What's left from your sales after all the costs and expenses are subtracted and food rebate and vending commissions are added back in.
When can you train Hourly Associates?
When a manager is present
When can an Associate diagnosed with jaundice return to work?
When approved by a medical authority
What is delta par?
When going from weekday to weekend and back to weekday par
What is the BIG question?
Who's Expediting
What does WOTC stand for?
Work Opportunity Tax Credit
What is the 4th step of the Ten Steps of Customer Service?
Write Guest Check
What should you do if a Customer walks out without paying?
Write down the license plate number as the car leaves the parking lot
Does as associate meal require a guest check?
Yes
You may need to turn off any unnecessary equipment if ____________.
Your breakers will not stay set
Heavy condensation buildup on your windows likely means _______________.
Your thermostat is set too low
What is the means for clearing the register at the end of each shift?
Z-reading
All cash shortages will be collected through?
a Cash Register Shortage Form
An item charged out with a prefix of XV" on your General Ledger was charged from where?"
an expense report
Food Cost, Payroll Cost, and Operating Cost absorb how much of every sales dollar.
at least 55 cents
According the the Unit Manager Partnership Agreement, how often is your Division Manager suppose to call you?
daily for the first 30 days
What could be wrong with coffee machine if coffee is not hot?
defective warming element
The General Leger list:
details of each of the P&L accounts
training is a
event
When are additional tops issued to associates
every six months
The Production Ready Checklist (PRC) serves as a:
guide for the Unit Manager to ensure that everything needed to run the Unit is prepped" and on the floor"
When is a Unit considered to be quality staffed?
if 18 of the 21 shifts for the week are staffed with no more than 2 violations per shift
How should vendors enter and exit the unit?
in through the front door and out through the back door.
What is the #1 cause for a unit to have high overtime?
low people quota
What minimum temperture water should you wash hour hands in?
minimum of 100 degrees
When is it okay to tell a sexual joke at work?
never
Is it okay to allow a trained associate to check in the food order if you are stuck on the grill?
no
What does the Payroll Post List show?
the exact dollars that will hit the P&L
What temperature is the rinse/sanitize cycle on the dish machine?
180 degrees
What is the temperature coffee should be from the coffee machine?
195 degrees
What are the 4 corner stones of Food Cost?
"36 hour build up, awareness, security, AFAT.
What are 2 types of recruiting?
"Active - Stop and Recruit, Passive - Accepting applications"
The 1st Mile" is divided into two categories."
"Affinity Groups, First 5 in all 4"
What is the correct top-to-bottom stacking order for food in your cooler?
"1st - Ready to Eat 2nd- Meat 3rd - Ground Beef 4th - Chicken"
What is the 7 point food cost plan?
1. Tip cups 2. Change Bowl 3. Talk about food cost with associates 4. 100 percent menu test 5. 36 hour build up 6. mid-shift drawer change 7. Back door always tagged
How thick are tomato's sliced?
1/4 inch
If Associate works 50 hours in Unit A and 5 in Unit B, how is OT paid?
10 OT hours and OT premium will be allocated to Unit A and 5 OT hours and OT premium will be allocated to Unit B.
What is the continuous years of service Premium for a salesperson with more than 1 but less than 2 years of service?
10 cents an hour
What is the third shift premium for a salesperson?
10 cents per hour
What is the maximum number of days of food inventory you should have in the commissary?
10 days
What % gratuity is added to all To Go orders?
10 percent
The PCT Bonus for Unit Managers is a maximum of ______% of PBB
10%
How long should you scrub hands and arms vigorously?
10-15 seconds
How many hours does the Unit or District Manager count towards quality staffing, if they work a full 7 hour shift as a Grill Operator?
10.5
The Scientific Schedule generates projected sales performance figures based on same unit sales from last year and the _____ - week sales trend per shift.
12
How many periods are in a year?
13 periods
The steam table should keep the chili, gravy, oatmeal and grits at what internal temperature or higher?
135 degrees
Minimum Internal Cooking Temperature of Shell Eggs?
145 degrees for 15 seconds
Minimum Internal Cooking Temperature of Whole Meats ( bacon and country ham)?
145 degrees for 15 seconds
What is the continuous years of service Premium for a salesperson with more than 2 but less than 3 years of service?
15 cents an hour
What is the percent on the P&L paid in rent?
15.7 percent
What temperature is the wash cycle on the dish machine?
150 degrees
Minimum Internal Cooking Temperature of Ground meat (hamburgers and sausage)?
155 degrees for 15 seconds
Minimum Internal Cooking Temperature of Injected whole meats (WH steaks and chops)?
155 degrees for 15 seconds
What is the minimum internal cooking temperature for cheesesteak?
155 degrees for 15 seconds
Minimum Internal Cooking Temperature of Poultry?
165 degrees for 15 seconds
Minimum Internal Cooking Temperature of Reheated Foods?
165 degrees for 15 seconds within 2 hours
What account is Food Sales charged to?
400
Food Rebate and Vending Commission are charged to which two accounts?
401 and 440
What is the Temperature Danger Zone
41 - 135 degrees
Yield for a package of pecan?
42.7
If an Associate works 35 hours in unit A, 10 in Unit B and 5 in Unit C all in the same week how do you allocate the OT hours?
5 OT hours and OT premium will be allocated to Unit B and 5 OT hours and OT premium will be allocated to Unit C.
Food cost is charged to which account?
500
Food, payroll and operating cost absorb approximately _________ cents of every sales dollar.
55 cents
How many slices are in one lemon?
6
How many slices of tomato per tomato do you get?
6
How many cups of coffee does a pot of coffee yield?
6 1/2 mugs per pot
How many hours of notice should an Associate give the Manager on Duty (no texting) if they know they are going to be absent?
6 hours
How many slices do you get from a tomato?
6 slices per tomato
Which account is Payroll charged to?
600
Work Opportunity Tax Credit (WOTC) is charged to which account?
601
Which account is Overtime charged to?
602
Which account is your Associate Training and the Training Coordinators compensation charged to?
603
Which account are grill op bonuses paid to?
605
Register shortages are charged to this account?
606
Payroll taxes are charged to which account?
608
Support Services, such as garbage service, hood cleaning, grease pumping and pest control to name a few are charged to this account?
629
Rent is charged at a standard of 15.7% to this account?
640
Workers Compensation is charged to this account?
650
Close Support is where BCL and Drug testing are charged to. What account number is this charged to?
682
security dollars are charged to this account?
693
Contest Dollars are charged to this account?
694
The Waffle House payroll week ends at __________ EST on Wednesday
7 a.m.
What percent of employee theft is by opportunity?
70 percent
Unit Manager Salary is charged to which account?
750
Supplement Pay (referred to as GAP pay) for Unit Mgrs is charged to which account?
751
District MGR Salary is charged which account?
752
Division Manager Salary is charged to which account?
755
Regional Manager Salary is charged to which account?
756
Area Manager Salary is charged to which account?
757
SVP and EVP salaries are charged to this account?
760
Manager Trainee pay is charged to which account?
765
What account is the Manager Trainee's payroll charged to?
765
What account are credit card fees charged to?
797 credit card fees
District and Division manager Supplement Pay is charged to which account?
798
For the People Quota to be CODE RED it would be less than what percent?
90 percent
Step 7 of the Ten Steps of Customer Service?
Anticipate Needs and Deliver Drink Order
Who can complete a PRC?
Any trained Associate
Who's Expediting?
Anyone available who is qualified
The A" in H.E.A.R.T. stands for:"
Apologize to the Customer
A Customer claims that they have been injured in your store. You should ________.
Apologize, call 911 if needed, and do NOT admit fault
What is the first thing you should do when an associate is injured?
Apply first aid
What does APD stand for?
Area People Director
What does AVP stand for?
Area Vice President
What do you do if your power goes out?
Assess your situation, inform you upline management, and continue to take care of customers to he best of your capabilities based on a limited menu.
The ___________ gives all Associates a contact for reporting Smart Start violations.
Associate Hotline
What is 3/4 of recruiting?
Attitude
Which leg of the sales stool holds" the others together?"
Attitude
How should chemicals be stored?
Away from prep areas
Managers should never leave the Unit through which door?
Backdoor
To successfully recruit a new Customer into the restaurant, you must _____________.
Be sincere when inviting someone to dine in your restaurant
Step 2 of the Ten Steps of Customer Service?
Beat to the Seat
When should food handlers who wear gloves wash their hands?
Before putting on the gloves
Serial numbers on back door tags should be recorded:
In the C&t
What should you do if an Associate asks to change their schedule?
Include the Associate in the process of finding a replacement
What is the goal of the P&L?
Increase Sales and Decrease expenses
Are we more competitive internally or externally?
Internally
What does ITT stand for?
It Takes two
What happens to a cash shortage form greater than $25?
It gets mailed to corporate
What is an air gap?
It is a separation in the pipes from the fresh water supply and the dirty water supply to prevent backflow
What is Newcomers?
It is a support system for 1st year UM's
If we have the 10 Steps of Customer Service, why do we need the 5 priorities?
It prioritizes what to do when we have multiple tables/customers
What is the best way to keep stress low when volume increases on a shift?
Keep the flow system moving properly
Window are fogged up inside a unit, what should you do?
Lower Temperature on Thermastat
Hourly trainees are paid:
Minimum wage
Praise & Recognition =
Motivation
When should a manager walk out the back door to go to the bank?
NEVER!!!!
How is Hot Chocolate served?
on a small plate with a napkin
Where is the Food Safety Baton found?
on the back to the PRC
Every two vacation bonus checks an associates earns equals?
one Year of Service""
Who can pick up an associates pay?
only the associate
What is the silent killer?
overtime
2/2 can vary by plus or minus what percentage?
plus or minus 3 percent
What should happen to an associate check that is never picked up?
return it to corporate
What do you do if you smell gas from the wate heater?
shut off gas at heater or meter and call the gas company
Employers cannot question the truth, validity, or reasonableness of religious practices, but they can consider if the practices are _____________.
sincerely held""
Total Payroll is ?
the sum of all the 60x" accounts"
What must food handlers do after touching their hair, face, or body?
wash their hands
Are projected sales adjusted based on menu prices?
yes
