What is System Administration

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Which of these is considered a network service? Check all that apply.

-dns -wireless internet -ethernet cables

What are some communication services you can utilize in your organization? Check all that apply.

-email -chat apps -phone

True or false: Commercial-use and personal-use software licenses are essentially the same thing.

-false

Which are examples of IT infrastructure? (Check all that apply)

-file sharing -an organizations website -computers employees use to access the internet

What's the difference between POP3 and IMAP? Check all that apply.

-imap can download emails onto multiple devices -pop3 can download emails onto ONE device

What device is commonly used to connect to and control multiple computers using a single keyboard, mouse, and monitor?

-kvm switch

Which of the following is considered a physical infrastructure service? Check all that apply.

-laptop -desktop -rack server

Which is not a component of a KVM switch?

-printer

An employee is leaving your company. Which of these steps are appropriate to take during offboarding? Check all that apply.

-remove the users access to IT resources -wipe the machine -ask user for login info

Which are potential responsibilities of a sysadmin? (Check all that apply)

-tech support -database administration -network administration

What are the differences between TLS and SSL? Check all that apply.

-tls is more secure -tls is the successor to ssl

Which is NOT an important troubleshooting step?

-updating services

As a sysadmin, you will find yourself doing business with a variety of third-party vendors. Which of these are likely to be rented or bought from a vendor? Check all that apply.

-video or audio conferencing machines -printers -fax machines

Which of these are likely considerations for developing a computer policy? Check all that apply.

-whether users should be able to view non-work-related-websites -whether users should be able to install software -whether you should set a device password

Which of these is considered a software service? Check all that apply.

-word processors -email apps -chat apps

Which of these are common responsibilities of systems administrators?

all of the above

What is it called when you set aside a regular time to update your servers at once?

batch update

Which type of server hardware is the most space-efficient?

blade server

A script sets up user accounts and installs software for a machine. Which stage of the hardware lifecycle does this scenario belong to?

deployment

The user can set their own computer hostname and username. Which stage of the hardware lifecycle does this scenario belong to?

deployment

Which might have an IT infrastructure run by a single person?

hometown independent computer company llc

What device is commonly used to connect to and control multiple computers using a single keyboard, mouse, and monitor?

kvm switch

A machine is having issues, so the user is responsible for getting the machine serviced. Which stage of the hardware lifecycle does this scenario belong to?

maintenence

When a machine is having issues, an IT Support Specialist has to file an RMA, or Return Merchandise Authorization form, with the vendor of the machine. Which stage of the hardware lifecycle does this scenario belong to?

maintenence

An IT department uses a pre-used laptop out of their hardware inventory for a new user. Which stage of the hardware lifecycle does this scenario belong to?

procurement

What is NOT one of the main stages of the hardware lifecycle?

recycling

A laptop gets recycled by an e-waste recycling company once it can't be used anymore. Which stage of the hardware lifecycle does this scenario belong to?

retirement

Broken computers are being eco-recycled by the user. Which stage of the hardware lifecycle does this scenario belong to?

retirement

As sysadmin, you will have to prioritize issues. Which of these issues would be a top priority?

server stopped providing service to 100 users

In smaller IT "shops," whose responsibility is it to form organizational computer and network policies?

sysadmin


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