Workplace Readiness Skills Study

When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your a) cover letter b) resume c) bibliography d) references

a) cover letter

When resolving conflict, the main goal is to: a) find middle ground or a win-win solution b) explore solutions but punish both parties c) debate the problem & choose a winner d) determine the strengths & weaknesses of concerns

a) find middle ground or a win-win solution

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer? a) follow the established customer-service policy b) tell the customer you cannot understand him & ask him to visit the store c) find a coworker of another ethnicity who can help d) send the caller to your supervisor

a) follow the established customer-service policy

Complying with workplace policies demonstrates: a) integrity b) creativity c) diversity d) sensitivity

a) integrity

You are concerned because you are 50 pounds overweight. A logical, short-term goal is to: a) lose 10 pounds in a month b) set a total weight loss goal c) exercise for 3 hours d) decide to stop eating a certain food

a) lose 10 pounds in a month

Which is the greatest advantage of web-based applications? a) offline connectivity b) accessibility c) standard formatting d) secure content

b) accessibility

Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating: a) telecommunications b) internal customer service c) independence d) career goals

b) internal customer service

Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should: a) use his new process to stand out from his peers b) share his idea w/ management before using it c) drop his idea & use the company's process d) encourage workers to use his idea

b) share his idea w/ management before using it

The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as: a) microeconomics b) the business cycle c) the law of demand d) the law of supply

b) the business cycle

Which of the following is the MOST credible Internet source for research? a) A web discussion form b) A political advertisement video c) A peer-reviewed blog d) A private social network page

c) a peer-reviewed blog

Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team? a) having distinct roles b) individuals requesting help when problems arise c) focusing exclusively on individual roles d) inspiring competition among team members

c) focusing exclusively on individual roles

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait? a) resourcefulness b) problem-solving c) integrity d) honesty

c) integrity

A commercial photographer has several digital images that are very large files that need to be sent to a client for review. Which process would be the most efficient method to send these images? a) send each file by email, one at a time b) transfer the files to a USB flash drive & mail it c) post the photos on a private website & send a link d) print & mail the images to the client

c) post the photos on a private website & send a link

The best way to send an email to multiple people without them knowing all the recipients is to type all their email addresses in the: a) "TO" line b) "CC" line c) body of the email d) BCC line

d) BCC line

Eli proposed a plan to expand his business while cutting costs. This is an example of: a) professionalism b) big picture thinking c) dependability d) creativity

d) creativity

Which of the following statements best resembles the creative process? a) find a disruption and imitate it b) find a repeating pattern c) focus on a single idea and repeat it d) find a pattern and disrupt it

d) find a pattern and disrupt it

Which of the following best resembles initiative? a) following leadership obediently b) ethically demonstrating opportunity c) making quality evaluations d) seizing a leadership opportunity

d) seizing a leadership opportunity

Sylvia regularly stays after work to complete tasks. She demonstrates: a) tactfulness b) self-representation c) short-term goal setting d) work ethic

d) work ethic