447 Exam 2 Ch. 7

______________helps a follower develop by showing or telling the follower what needs to be done and how to do it.

Directive coaching

Effective interdependence includes: a. authority. b. knowledge. c. empathetic listening. d. power.

c. empathetic listening.

One way to influence your leader is to

Be a resource Build a relationship Help the leader be a good leader View the leader realistically

T or F A dependent person has developed a sense of self-worth and an attitude of self-reliance

False

T or F According to the author, building a relationship with the leader implies submission and authority

False

T or F People should wait for an annual review to know how they're doing or how they can improve.

False

T or F Supportive coaching involves showing or telling a person what needs to be done.

False

T or F The alienated follower is both a critical, independent thinker who is active in the organization

False

T or F Covey's work shows a maturity continuum that leads from independence to dependence.

False

________________ uses evaluation and communication to help individuals and the organization learn and improve

Feedback

____________________ occurs when a leader uses evaluation and communication to help individuals and the organization learn and improve.

Feedback

What is coaching?

Rather than telling followers what to do, directing & controlling their behavior, & judging their performance, this involves empowering followers to explore, helping them understand & learn, providing support, & removing obstacles that stand in the way of their ability to grow and excel

Describe the model of followership styles.

Robert E. Kelley described five styles of followership categorized according to two dimensions, the quality of independent, critical thinking, versus dependent, uncritical thinking. The extent to which one is active or passive, and is a critical or a dependent, uncritical thinker determines whether one is an alienated follower, a conformist, a pragmatic survivor, a passive follower or an effective follower

______________________refers to facilitating follower learning by asking questions, allowing the individual to learn through trial and error, and serving as a resource for the follower's journey of discovery and development

Supportive coaching

Discuss the demands on effective followers

These individuals have to know what they stand for & be willing to express their own Ideas and opinions to their leaders, even though this might mean risking their jobs, being demeaned, or feeling inadequate

T or F Characterized by both mindfulness and a willingness to act, effective followers are essential for the organization to be effective.

True

T or F Coaching helps followers upgrade their skills and enhance their career development

True

T or F Effective followers have the courage to initiate change and put themselves at risk or in conflict with others.

True

T or F Effective followers have to know what they stand for and be willing to express their own ideas to their leaders even this might mean risking their jobs.

True

T or F Feedback should be seen as a route to improvement not something to be feared

True

T or F No matter what position you hold in the organization, when you move to Interdependence, you step into a leadership role

True

T or F One aspect of being a good follower is to understand what leaders want and need.

True

T or F One of the strategies for managing up is to be a resource for the leader

True

T or F The nature of leader-follower relationships involves reciprocity, the mutual exchange of influence.

True

____________________ is failing to consider possibilities beyond what one is told; accepting the leader's ideas without thinking.

Uncritical thinking

Why is it important for a follower to view the leader realistically?

Understanding that leaders are fallible & will make mistakes leads to acceptance. Effective followers present realistic images of themselves & don't cover their weaknesses or mistakes. Instead of criticizing a leader to others, it is far more constructive to disagree w/ a leader directly on occasions relevant to the operation of the org

Studying followership, is important for all reasons EXCEPT: a. Followers do not become leaders. b. Followers have an influence on the leader. c. Desirable qualities in a leader are also desirable in a follower. d. Leaders and followers are roles that individuals shift in and out of in various conditions.

a. Followers do not become leaders.

Moving to interdependence involves all EXCEPT: a. blaming others when things go wrong. b. open communication. c. teamwork. d. building positive relationships.

a. blaming others when things go wrong.

Followers want their leaders to be all EXCEPT: a. charismatic. b. forward-thinking. c. inspiring. d. competent.

a. charismatic.

A follower can be a resource for the leader by: a. informing the leader about their own ideas, beliefs, needs, and constraints. b. giving up idealized leader images. c. thanking the leader. d. building a relationship.

a. informing the leader about their own ideas, beliefs, needs, and constraints.

To be a truly effective follower—or a leader—requires: a. interdependence. b. dependence. c. passive thinking. d. conformity.

a. interdependence.

Sometimes organizational or personal changes create a situation in which a follower must withdraw from a particular leader-follower relationship. This is called the courage to: a. leave. b. participate in transformation. c. challenge. d. assume responsibility.

a. leave.

Government appointees often demonstrate this followership style because they have their own agendas and a short period of time in which to implement them. a. pragmatic survivor b. conformist c. passive follower d. alienated follower

a. pragmatic survivor

If a leader's actions and decisions contradict the best interests of the organization, effective followers: a. take a stand. b. follow the leader. c. sacrifice their personal integrity. d. follow passively.

a. take a stand.

In the four followership styles, the ____________________ is a person in the organization who is passive, yet independent, critical thinker.

alienated follower

According to the author, tips for using feedback to develop followers do NOT include: a. Make regular feedback a habit. b. Use elements of organizational objectives. c. Be generous with positive feedback. d. Train followers to view feedback as an opportunity.

b. Use elements of organizational objectives

A dependent, uncritical thinker does all EXCEPT: a. considers only what he or she is told. b. approaches problems with thoughtful questions. c. avoids contributing to the cultivation of the organization. d. accepts the leader's ideas without assessing them.

b. approaches problems with thoughtful questions.

The alienated follower: a. is active in the organization. b. is a passive, yet independent, critical thinker. c. does not try to avoid risk or conflict. d. does not utilize critical thinking skills.

b. is a passive, yet independent, critical thinker.

Effective feedback describes all EXCEPT: a. why the leader thinks there is a need for improvement. b. the nature of the leader-follower relationship. c. the precise behavior and its consequences. d. why the leader either approves of the behavior.

b. the nature of the leader-follower relationship.

Synergy is the combined action that occurs when people: a. renew the physical, mental, spiritual, and social aspects of their lives. b. work together to create new alternatives and solutions. c. blame others. d. focus on preserving and enhancing relationships.

b. work together to create new alternatives and solutions.

Dependent, uncritical thinkers: a. are aware of the significance of their actions. b. are aware of the actions of others. c. accept the leader's ideas without thinking. d. weigh the impact of decisions on the company vision.

c. accept the leader's ideas without thinking.

One corporate governance consultant points out that ineffective followers: a. are as much to blame for ethical lapses as leaders. b. are as much to blame for legal lapses as leaders. c. both are as much to blame for ethical lapses as leaders and are as much to blame for legal lapses as leaders. d. are not responsible for ethical problems in an organization.

c. both are as much to blame for ethical lapses as leaders and are as much to blame for legal lapses as leaders.

According to Covey, moving from dependence to independence includes: a. being proactive. b. starting with a clear mental image of your destination. c. both being proactive and starting with a clear mental image of your destination. d. taking neither initiative nor personal responsibility.

c. both being proactive and starting with a clear mental image of your destination.

A follower can provide strength to the leader: a. by supporting the leader. b. by contributing to the organization in areas that complement the leader's position. c. both by supporting the leader and by contributing to the organization in areas that complement the leader's position. d. by submissively following orders.

c. both by supporting the leader and by contributing to the organization in areas that complement the leader's position.

Effective feedback does all EXCEPT: a. describes the desired behaviors and outcomes. b. looks toward the future. c. describes the mistakes of the past. d. minimizes fault-finding.

c. describes the mistakes of the past.

Viewing the leader realistically includes: a. asking questions about the leader's experiences. b. using mindful initiatives. c. giving up idealized images. d. plying the leader for company stories.

c. giving up idealized images

The passive follower exhibits: a. critical, independent thinking. b. the courage to initiate change. c. neither critical thinking nor active participation. d. the same toward everyone.

c. neither critical thinking nor active participation.

Supportive coaching does NOT involve: a. asking questions. b. serving as a resource. c. telling a person what needs to be done. d. helping others create their own solutions.

c. telling a person what needs to be done.

In the coaching process, observations are: a. specific training sessions. b. discussions and agreement c. visible occurrences in which the leader identifies a performance gap. d. specific goals, action steps, measures of success, and a timeline.

c. visible occurrences in which the leader identifies a performance gap.

Bosses want followers: a. to understand their customers. b. to know what is happening in the organization's industry. c. to know how changes in technology might affect the organization. d. all of the choices

d. all of the choices

Clarity of direction means: a. creating an inspiring vision. b. clearly communicating where the group or organization is going. c. providing a basis for understanding leader decisions. d. all of the choices

d. all of the choices

Leadership coaching is a method of: a. directing a follower with the aim of improving specific skills. b. facilitating a follower with the aim of improving specific skills. c. enhancing personal productivity. d. all of the choices

d. all of the choices

The benefits followers receive from leadership coaching include: a. gaining a new perspective. b. the opportunity to receive clear, direct feedback. c. dealing with organizational politics. d. all of the choices

d. all of the choices

Effective followers: a. assume responsibility for their own behavior and its impact on the organization. b. do not presume that a leader will provide them with security or permission to act. c. exercise their potential and initiate opportunities. d. all of these choices

d. all of these choices

Followers can influence their leaders by: a. being a resource for the leader. b. building a relationship. c. helping the leader be a good leader. d. all of these choices

d. all of these choices

A leader can be a better leader when: a. taking full credit for accomplishments. b. followers say what they need in order to be good followers. c. followers compliment the leader and thank him or her for behavior. d. both followers say what they need in order to be good followers and followers compliment the leader and thank him or her for behavior.

d. both followers say what they need in order to be good followers and followers compliment the leader and thank him or her for behavior.

Describe Covey's model for developing and applying personal leadership qualities.

defines a habit as the intersection of knowledge, skill, and desire. 7 habits are arranged along a continuum from dependence to interdependence. Each habit builds on the previous one so individuals grow further along the maturity continuum as they develop personal effectiveness habit

The ____________________ is a critical, independent thinker who actively participates in the organization.

effective follower

According to the Maturity Continuum, the move toward ____________________ is the realization that the best things happen by working cooperatively with others

interdependence

Being a resource for the leader, building a relationship, helping the leader to be a good leader, and viewing the leader realistically are _____________________

strategies for managing up ways to influence the leader