902 (Software Troubleshooting)
A user calls the hotline wanting to know where he can view error logs on his Linux system. Where is the most common location for these files on a Linux system? /root/usr/error /home/log /usr/error /var/log
/var/log
A user who likes to play music CDs on her laptop calls the hotline and asks if there is any way she could simply leave the CD in the system when she powers down. If she forgets to remove the CD, then tries to boot up her laptop, it won't boot until she removes the CD and reboots the system. Others in the office are able to simply leave the CD in the system and reboot with no problem. What can you advise her to do? Only use DVDs for music. Unplug the speakers. Change boot settings in BIOS/UEFI. Adjust Msconfig to not launch the music player at startup.
Change boot settings in BIOS/UEFI.
A user calls the hotline complaining that his system takes a very long time to boot and appears to be running slower than other similar systems that are being used in his office. What advice would you give him to address his problems? Check Mscfg for unnecessary programs and services that are running. Check Msconfig for unnecessary programs and services that are running. Modify autoexec.bat. Check sysconfig for unnecessary programs and services that are running.
Check Msconfig for unnecessary programs and services that are running.
A user complains that his disk drive appears to be running very slowly and it is beginning to affect the system speed. He checked and the hard drive is less than half full. What suggestions can you make to help speed up his hard drive? Defragment the hard drive. Run fdisk. Move some of his very large files to a network drive. Defragment the solid-state drive.
Defragment the hard drive.
You have just completely removed viruses from a system. According to CompTIA A+ specifications, the 7th, and final, step in the "Best Practice for removing malware" is ____. Quarantine the affected system. Download latest virus definition files. Educate the end user. Disable system restore.
Educate the end user.
A new Linux user calls the hotline wanting to know how to access the command line on his Linux system, like he used to do on his Windows system. What would you suggest? Enter the sudo terminal. There is no terminal in Linux. It is referred to as command line. Start-trm Enter the Terminal Mode.
Enter the Terminal Mode.
A user calls and wants to view all logs currently on his Windows system. What utility would allow users to view logs? snapshot view Event Viewer sysevnt
Event Viewer
A user attempted to modify his Linux-based system and now is having numerous problems. In Windows, he could revert to an earlier time with System Restore. What application in Linux would perform the same function? GoBck LVM Snapshots Restore Calendar-reset
LVM Snapshots
A client calls stating that he is constantly receiving e-mail responses from e-mail messages he never delivered. What has happened to his system? He is a victim of spam. He is a victim of lancing. There is a phishing operation going on. Malware has hijacked his e-mail account.
Malware has hijacked his e-mail account.
A user running Mac OS calls the hotline after his system has had a kernel panic. There was nothing indicated on the screen. He wants to know how to proceed from this point. Restart, launch Console, and check All Messages. Enter Control + Command. Enter Control + Shift + Command. Add more system memory.
Restart, launch Console, and check All Messages.
An employee calls the help desk after having problems booting up their computer. Shortly after powering it on, the system does not load the Windows 7 operating system, but displays the following message: "Operating System Not Found" Which of the following is the most likely cause of this issue? The firewall is blocking the boot process. The BIOS was expecting to load an Ubuntu OS. The MBR has become damaged. The drive storing the Windows OS was upgraded to an SSD.
The MBR has become damaged.
A user has successfully set up dual monitors on his system, but the mouse does not track correctly from one screen to the next. Explain the procedure to remedy this issue. The monitors must be realigned in Display Settings. Screen personalization must be reset. In Device Manager, the monitor must be to dual screen setting. A dual screen capable mouse must be installed.
The monitors must be realigned in Display Settings.
A user is experiencing multiple pop-ups when he opens his computer web browser. What type of malicious software could account for this? first-day attack adware worm Trojan horse
adware
A user is concerned that applications he may load onto his Android-based cell phone may not be secure. What would you suggest he do to ensure the quality of apps for an Android? anti-malware anti-virus app scanner firewall
app scanner
The machine you are currently working on gives you a Missing NTLDR message. What is a possible reason for this? disconnected network cable insufficient memory attempt to boot from another device missing driver
attempt to boot from another device
A client calls you and says the company is building a new location in a nearby city. There is a large outdoor area that he plans to allow employees to use during breaks, lunches, and special events. He is somewhat concerned that there may not be adequate cell coverage in the area. What tool do you suggest he use to verify this? cell tower analyzer distortion analyzer packet sniffer WiFi analyzer
cell tower analyzer
According to the best practices for malware removal, what is the first step you should perform? quarantine infection disable system, restore function identify malware symptoms remediate infected systems
identify malware symptoms
A client calls and wants to be able to view, search, or even edit the system registry file. What would you suggest? regedit sysconfig sysedit msedit
regedit
A client calls and says she is currently in Recovery Console, but she has forgotten the command used to verify that all system files are working properly. What command should she enter? fdisk sfc /scannow bootrec /rebuild cd / systest
sfc /scannow
A user calls the hotline complaining that games he was able to play on his old Windows XP system no longer run on Windows 7. What would you suggest he try? the Compatibility tab in the application Old programs will not work on any newer operating systems. Ctrl + Program System Admin - run program
the Compatibility tab in the application
