BCOM: Midterm Ch 1,2,3,5,6,8,15
Which of the following best defines ethics?
* It is the study of the principles that guide how people interact and the choices they make.
Which of the following statements about internal-operational messages is true?
* The formality of such communication ranges from casual to moderately formal to formal.
You should never use difficult words.
*False
When including bad news in a favorable response, you should
*place the bad news in secondary positions
The you-viewpoint is also called the
*you-attitude
Which of the following is an external factor that you need to consider when identifying an appropriate job?
*your family's needs
Which of the following is an internal factor that you need to consider when identifying an appropriate job?
*your special qualifications
It is mandatory for every paragraph in a business report to have a topic sentence.
False
The reverse chronological organizational layout for organizing the information in your résumé presents your education and work experience from the oldest to the most recent.
False
If you have a negative message to deliver, what should you do?
Focus on what you can do
Which of the following about instant messaging in a business setting is true?
The use of emoticons in an instant message is dependent on the target audience.
Which of the following is true regarding the amount of time novice business writers should ideally spend on each stage of the writing process?
They should spend an approximately equal amount of time on each of the three stages.
An angry customer has emailed Kurtis wanting to know why the custom luggage he ordered three weeks ago hasn't arrived yet. When Kurtis looks up the order, he discovers that the customer never chose the type and color of hardware he wanted. How should Kurtis respond to avoid blaming the customer?
To complete your order, please use the attached form to choose the style and color of hardware that you prefer.
Which of the following is considered appropriate to include in your résumé when listing personal information?
social activities
Paragraphs in a business document should have ________, meaning they stick to developing a single topic or idea.
unity
Baby Boomers refer to those people who
were born soon after WWII
If your response to an inquiry includes some bad news along with good news, you should place the bad news at the beginning and ending of the message.
*False
To help her client navigate a large document, Alaliyah sets her headings in 14 point, bold Times New Roman and sets her subheads in 12 point, italic Times New Roman. This is an example of alignment.
*False
Transitional devices are limited to repeating key words and ideas and using transitional words.
*False
Using initialisms, such as "BTW" and "ASAP," is acceptable in informal business emails.
*False
Using the you-viewpoint insures that you are always sincere and avoid manipulation.
*False
Using the you-viewpoint means thinking beyond the recipients' perspective to consider your goals as a group.
*False
When ending routine inquiry messages, one should avoid mentioning deadlines and the reasons for them.
*False
When using color to signify meaning, you should always choose colors according to your own preference.
*False
When writing a claim that you have good reason to believe will result in an adjustment, you should use the indirect order.
*False
When writing a favorable response to a customer inquiry, you should avoid adding comments, questions, suggestions, or additional information even if such material is relevant to the reader's original request.
*False
While a conversational language style is preferable in internal communication, it should be avoided when communicating with people outside of your company.
*False
While it is necessary to plan your message keeping your audience in mind, concentrating on the audience's interests in later stages will impede the writing process.
*False
You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.
*False
You should avoid the use of informal language in business email messages, especially when writing to people you know only on a business basis.
*False
Which of the following sentences uses an incorrect two-word expression?
*He knew the names of all of his employees from heart.
Which of the following sentences uses an idiom correctly?
*He was reprimanded for speaking out of turn.
Which of the following sentences uses a redundant word?
*Her lie about her former coworker was a false assertion.
Which of the following sentences correctly uses the word "farther"?
*How much farther is the conference room from here?
Which of the following statements is true about business communication within an organization?
*How structured an organization is can determine who specific employees may communicate with.
Which of the following questions would be asked as part of a behavioral interview?
*How would you tackle a project with a deadline that you're sure you can't meet on your own?
Which of the following sentences avoids the use of excess words?
*I would like to learn more about your project.
Which of the following statements has the least level of formality when compared to the other statements?
*I'll double-check with Samir on the matter and keep you posted.
Which of the following statements about managing emphasis in a sentence is true?
*If a sentence contains two ideas that are equally important, the ideas should be joined with "and" to give them equal emphasis
Which of the following is true of written communication?
*In written communication, writers cannot rely on their tone of voice to make up for ambiguous wording.
Which of the following guidelines should be followed when writing order acknowledgement messages?
*Include information about new products, services, or opportunities for the reader.
Which of the following statements is true about obtaining an internship?
*Interns can gain real-world, marketable skills.
Which of the following is true about external-
*It includes all of the business's efforts at selling, from sales letters and emails to ads, trade show displays, and customer visits.
Which of the following sentences uses technical words
*It is advisable to invest in an annuity.
Which of the following statements about the you-viewpoint is true?
*It is possible for the you-viewpoint to be fake and manipulative.
Which of the following statements is true about the actual organizational culture of a company?
*It is the medium of preferred values and practices in which the company's members do their work.
Which of the following best describes conversational language?
*It is warm, engages the reader, and is easily understood.
Which of the following is true of internal spacing?
*It refers to both vertical and horizontal spacing of text.
Which of the following is an argument for single-spacing within paragraphs?
*It saves space and is like the printing readers are used to, making reading easier.
Which of the following is a primary reason why references should not be included unless asked for in a résumé?
*It takes up space that a person could use to sell his or her skills.
Why is the following statement potentially insulting to its recipient? "You will want to take advantage of this exciting opportunity before its too late!"
*It tells the recipient how they should feel.
Which of the following statements about informal writing is true?
*It uses colloquialisms but more selectively than in casual writing.
Janice Redish recommends that you follow which of the following guidelines when presenting content online?
*Keep lines of text short, usually between eight and ten words.
Which of the following statements about the use of letters is true?
*Letters are often the most appropriate form to use when corresponding with an external party whom you do not know well.
Which of the following statements about the four common letter formats is true?
*Lines within paragraphs should having single-spacing.
Which of the following examples illustrates coordination of ideas?
*Marcus is a hard worker, and he always turns in thoroughly researched projects.
Which of the following about memos or memorandums is true?
*Memos most often use casual or informal language.
Which of the following is true about social media?
*Messages on a company's social networking site need to be brief and concise.
Which of the following best exemplifies a communicator's professional context influencing communication?
*Morgan, an architect, prefers to communicate ideas visually.
In the context of finding an employer, which of the following is true of career centers?
*Most career centers have directories listing major companies with contact names and addresses.
Which of the following is true about paragraph design?
*Most paragraphs feature a topic sentence.
Which of the following is the best opening for an invited or solicited message?
*My training in child psychology and experience in elementary education qualify me for the youth counselor position listed on your company's website.
Identify the impact of new media on communication.
*New media have made it easier to tap the intelligence of people outside an organization.
Which of the following sentences has a dangling/misplaced modifier?
*Noticing Stan was still out to lunch, Nori was asked to answer the phones.
Which of the following guidelines should be followed when responding favorably to multiple questions in a routine inquiry message?
*Order your answers logically, such as in numbered paragraphs.
Which of the following statements is true about organizational culture?
*Organizational culture refers to an organization's customary, but often unstated, ways of perceiving and doing things.
Which of the following is the best practice to follow when writing messages?
*Organize information in the order that will draw the most positive reaction from your readers.
Which of the following illustrates the most positive way of explaining a shipping delay?
*Our silk dyeing process resumes on February 1; your order of 20 bolts of dyed silk will arrive on March 30.
Which of the following statements about multi-page letters is true?
*Pages two and onward should be printed on plain paper.
Which of the following is an ideal opening for a direct claim?
*Please adjust invoice 3459 to show that we ordered six office chairs, not seven.
Which of the following sentences is gender-neutral?
*Please ask the coordinator for directions.
Which of the following sentences avoids the use of cluttering phrases?
*Please fill out the forms and provide all relevant documents to speed up the application process.
Which of the following sentences provides the best example of the use of specific words?
*Please meet me in the boardroom at 8:00 p.m. tomorrow.
Which of the following claim messages presents its content in the most appropriate manner?
*Please replace the broken product by tomorrow.
Elewa needs an immediate response from her client about an incomplete order. Which of the following closing statements should she use in her message to the client?
*Please reply by 2-8:00 p.m. to ensure that your order ships today.
Which of the following sentences is most likely to build goodwill in a routine inquiry message?
*Please sign and return the paperwork by October 5 so that we may keep to the proposed schedule.
Which of the following statements about positive words is true?
*Positive wording helps put readers in a receptive frame of mind.
Which of the following statements about grammar checkers is true?
*Recent versions of grammar and style checkers are much more flexible than older versions.
Which of the following is an example of a nondiscriminatory sentence?
*Remember that Wallace is a wheelchair user, and be sure to book an accessible room for him at the conference.
Which of the following statements about restraint is true?
*Restraint means taking the time to think before you act.
Which of the following sentences is in active voice? *a)* The company's network was attacked by hackers on Friday. *b)* Their lack of response has been worrisome. *c)* A lot of clients were lost by her carelessness. *d)* Our products are manufactured in China. *e)* She presented her proposal to the committee yesterday.
*She presented her proposal to the committee yesterday.
Bettina is a property investment manager who wants to write to a client telling him that the new sprinkler system installed at his property has already reduced its water bill by hundreds of dollars over last year. Which of the following guidelines should Bettina follow when writing this message?
*She should include all necessary explanations in the body of the message.
Which of the following statements about sentence length is true?
*Short sentences generally create more emphasis than long sentences.
Keiko wants to include a flowchart in her Microsoft Word document. Which of the following tools will help her to do that?
*Smart Art
In the context of order acknowledgements, which of the following illustrates the most positive way of responding to a vague order?
*So we can ship your order, please let us know which of the two bookcase models you would like.
Which of the following statements is true about ill-defined problems?
*Solving ill-defined problems requires analytical skill and good judgment.
Which of the following statements about the expression of emotions is true?
*Some Middle Eastern cultures express sorrow with loud wailing.
Which of the following statements about body movements is true?
*Some body movements have clear meanings that are a crucial part of communication, while others do not.
In Microsoft Word, which of the following tools can be used to create a table of contents?
*Styles
Which of the following statements about the Gutenberg diagram is true?
*The Gutenberg diagram assumes that the eye is pulled diagonally from a document's start to its finish.
Which of the following sentences uses discriminatory language?
*The Latino manager at the supermarket is always neatly dressed.
Which of the following is most likely to be true of a situation that heavily involves the audience in the communication process?
*The communicator will have to adapt his or her course of action while in the midst of communicating.
Which of the following sentences uses a camouflaged verb?
*The company had little choice but to make the merger with the competition.
Which of the following is true of paragraphs in business documents?
*The concluding paragraph is often only one or two sentences long.
Which of the following is true about the formal network of an organization?
*The formal network constitutes the main lines through which the bulk of operational communication flows.
Which of the following is true about a resignation letter?
*The indirect order is usually the best strategy for writing a resignation letter.
Which of the following is true about the informal network of an organization?
*The informal network follows no set pattern and is usually a complex relationship of smaller networks.
Which of the following sentences uses all words appropriately?
*The management's decision had a far-reaching effect.
Which of the following statements about page layout for formal reports is true?
*The margin that you will be binding should be a half inch larger than the other margins.
Which of the following statements about a routine inquiry that seeks only one piece of information is true?
*The message can be move to a goodwill ending immediately after you ask your question.
Which of the following guidelines will help create an effective good-news message?
*The message should be concluded with an appropriate, friendly comment.
Which of the following is true about topic sentences?
*The most common paragraph arrangement is to begin with the topic sentence.
Which of the following statements about text messaging is true?
*The need for brevity in text messaging has led to the creation of many abbreviations.
Which of the following guidelines should be followed when writing an effective message carrying good news?
*The objective of the message should be made clear within the first paragraph.
Albert works for a charity fund. This year the charity has a limited amount of money, and Albert has to choose which project will receive funding. Of the projects he has to chose from, one will help 200 children go to summer camp, a second will build a well that will give clean water to 900 people, a third will give college scholarships to 150 students, a fourth will provide houses to 15 families, and a fifth will provide free daycare to 100 low-income families. If Albert follows the utilitarian philosophy, which project will he choose?
*The project that will build a well that will give clean water to 900 people.
Which of the following sentences uses a cluttering phrase?
*The reason why Marcy missed the meeting was because she was sick.
Which of the following is true about the process of writing?
*The three stages involved in the process of writing are recursive and interrelated.
Which of the following statements about page numbers in formal reports is true?
*The title page is not numbered, even though it is the first page.
Which sentence contains wording that reinforces a stereotype based on age?
*Their website is such a mess, it must have been designed by a Baby Boomer.
Which of the following statements about stereotypes is true?
*They are perpetuated by generalizations about cultures.
Which of the following statements about moderately formal internal-operational messages is true?
*They begin by stating their objectives and then systematically discuss vital information.
Which of the following is true of incomplete constructions?
*They fail to fulfill reader expectations.
Which of the following statements about cover messages is true?
*They should be audience-centered.
Which of the following statements about thank-you messages is true?
*They should end with a goodwill note, such as a hopeful look to the next step in the negotiation process.
Which of the following statements about the planning stage of the writing process is true?
*This stage involves the convergence of a writer's business and writing goals.
Which elements are always included in the heading of a memo?
*To, From, Date, Subject
A cluttering phrase can be replaced by shorter wording without affecting the meaning of the sentence in which it appears.
*True
A memo heading has four required elements: To, From, Date, and Subject.
*True
Although many businesses are less formal than in the past, if you are too informal in your writing, you risk sounding unprofessional.
*True
An order acknowledgment message begins with good news and ends on a goodwill note.
*True
Because the résumé is a listing of information, you should write it without the use of personal pronouns.
*True
Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.
*True
Careful proofreading is still in order after a document has been checked with a spelling checker.
*True
Casual operational messages do not require careful construction or wording.
*True
Cloud computing makes it possible for nearly everyone in a business to have access to essential programs such as Microsoft Word.
*True
Communication ranks at or near the top of the business skills needed for success.
*True
Depending on the situation, claim messages can either be written using the direct order or the indirect order.
*True
Education is an internal factor that needs to be considered when identifying appropriate jobs.
*True
Edwardo and his coworkers often show up and start meetings fifteen or even thirty minutes later than scheduled, indicating that they are probably members of a polychronic culture.
*True
Good business writing skills are important because writers essentially have no safety net.
*True
Hand gestures vary in meaning from culture to culture.
*True
Having integrity means that you are true to your ethical principles in all situations.
*True
If there is any question about whether readers will understand what a set of initials stands for, you should spell out the words and follow them with the initials.
*True
If you are seeking an internship or just beginning your career, one good possibility is the career center at your school.
*True
If you are still in your position and want to apply for a job, you should use simple present tense verbs for duties you currently perform.
*True
In an interview, it is illegal to ask questions about a candidate's age or marital status.
*True
In general, the more space you devote to a point, the more you emphasize it.
*True
In low-context cultures, individualism is highly valued.
*True
Information is gathered and analyzed during the planning stage of the writing process.
*True
Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.
*True
Interpreting a message is more than just extracting information from a message.
*True
Janice Redish proposes that Web pages be structured so that the main point is presented first, followed by supporting information, and finally historical or background data.
*True
No two people have identical contexts or mental "filters."
*True
One practice that can help you avoid discriminatory wording is to avoid masculine and feminine words such as "policeman" and "waitress" when referring to a group that can include both genders.
*True
Overuse of the verb "to be" and passive voice can sap the energy from your sentences.
*True
Relatively inexperienced business writers should spend roughly a third of their writing time in each of the three stages of writing.
*True
Search engine optimization relies on keywords that are placed both in the visible content of a Web page and in the page's HTML.
*True
The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is known as social intelligence.
*True
The acknowledgements section of a formal report is used to thank anyone who helped you write the report.
*True
The expression "Let me know if I can be of further assistance" is an example of a rubber stamp.
*True
The following sentence contains surplus words: "Jesse made a good impression on everyone he came in contact with during the interview."
*True
The following sentence has a dangling/misplaced modifier: "Believing home prices would fall, people were asked not to invest in real estate."
*True
The formal network refers to the main lines of operational communication in a business.
*True
The indirect order is usually preferred over the direct order in presenting the information for negative messages like resignations.
*True
The larger context for communication includes the moment in time in which the communication is taking place; the customs, values, and language or the surrounding culture; and the general business-economic climate.
*True
The opening of a routine inquiry should focus on the main objective.
*True
The organization you audience belongs to, including its priorities, its current circumstances, and its pace of work, influences how your message is received
*True
The term proximity is used to refer to the idea that elements that share similarities are placed together, while space or other means are used to separate text and other visual elements that are not similar.
*True
The use of rubber stamps in business messages signals that you have quit thinking about the reader's actual situation.
*True
The use of specialized language can signal to other specialists that you are qualified to communicate on their level.
*True
The white space on a page, such as the space between a block of text and an image, is referred to as external spacing.
*True
The widespread use of the Internet has increased companies' attention to social responsibility.
*True
This sentence uses a cliché: "The project uses state-of-the-art technologies."
*True
This sentence uses abstract language: "A sizeable portion of our revenue comes from one product."
*True
To communicate clearly, you must use words that your readers are familiar with.
*True
To plan your résumé, you will need to analyze your goals, purpose, and audience.
*True
Two word verbs combine a verb with a second element to create a different meaning than the two words would have on their own.
*True
Using bold to call attention to a key point in your report is an example of the principle of contrast.
*True
When communicating with a nonnative English speaker, it is best to err on the side of simplicity to increase the likelihood of clear communication.
*True
When creating the heading, your name should be larger and bolder than the rest of the document.
*True
When responding to an inquiry with two or more questions, a good approach is to answer the questions in the body of your message in the same order your reader used in asking them.
*True
When the verb describing the action in a sentence takes the form of a noun, the verb is called a camouflaged verb.
*True
When two employees of a business communicate in order to complete a project, they are engaging in internal-operational communication.
*True
Your goal in a claim message is to convince your reader that you deserve a remedy or compensation for the situation that has occurred.
*True
n the job, companies often monitor employees' computer activity to detect inappropriate or unethical behavior or disclosure of proprietary information.
*True
Which of the following best explains why it is a good idea to avoid using underlining in text?
*Underlining represents links in electronic environments.
Which of the following statements about letter and memo reports is true?
*Unlike traditional letters and memos, memo and letter reports may have charts and tables.
Which of the following sentences is the best example of the use of familiar words?
*We are buying new computers this week.
Which of the following statements best illustrates the conversational style?
*We received your package on Tuesday.
Which of the following sentences is the least formal?
*We use high quality parts in our products.
Which of the following sentences provides the best example of the use of concrete words?
*Whitney only sold 20 percent of her quota last quarter.
Mira reviews user information collected by her company's website and uses it to create targeted marketing materials. Mira is using:
*computational thinking
Which of the following constitutes formal research in the context of gathering information for a message?
*conducting a survey
A word may have several ________, or social and emotional associations.
*connotations
In the process of communication, once the primary sender of a message has defined the situation, the next step is to
*consider possible communication strategies
When choosing what paper to use for your letter, you should
*consider your reader and what message you want to convey.
When preparing a résumé, the logical next step after you organize your information is to:
*construct the headings
In which of the following cases will the indirect order plan of organizing information be most effective?
*in an email to a supplier about the organization's plan to start using a different supplier
Deandra's best friend's father works for Prime Tech, and he has arranged for Deandra to make a personal visit to their office to talk about possible employment. Deandra is engaging in:
*prospecting
Which of the following involves job seekers directly approaching potential employers by personal visit, mail, or email?
*prospecting
Which of the following is the most common strategy for organizing the information in a résumé?
*the reverse chronological organizational layout
Which of the following best describes external spacing?
*the white space on a page
The we-viewpoint is more effective in building goodwill than the you-viewpoint.
*False
The word "complement" refers to words of praise.
*False
Because a prospecting (uninvited) cover message is not likely to have competition, it has little need to gain attention in its opening.
*False
This example illustrates faulty parallelism: "Jake is good at creating and delivering presentations."
*False
This sentence uses a slang word: "We take pride in our work."
*False
Which of the following is rarely used in business letters?
*a postscript
When writing cover messages, you can help your case by:
*presenting your facts in reader-viewpoint language
Because the center parts of a message receive major attention, this part carries more emphasis than the other parts.
*False
Business letters always use the most formal level of language and forms of address.
*False
Business writers should think of the three stages of writing as strictly chronological or separate.
*False
Businesses use text messaging primarily for data reporting purposes.
*False
CHECK THIS ONE needs to be considered when identifying an appropriate job.
*False
Cover messages should focus on what the employer can do for you.
*False
Ending a message with phrases such as "as soon as possible" or "at your convenience" helps in building goodwill.
*False
Following Aristotelian ethics means making the choice that will result in the greatest good for the largest number of people.
*False
For printed résumés, the ideal type size for headings should be at least 10 to 12 points.
*False
For the sake of conciseness and clarity, the questions in a routine inquiry should be combined into a single sentence.
*False
If Julie writes an email responding to a customer complaint, she is engaging in internal-operational communication.
*False
If you have information that your readers will consider routine, neutral, or positive, present such information at the end of your message.
*False
If you plan to do business abroad, you should focus your research solely on the people of the culture you are about to visit.
*False
If you are an interviewer, which of the following questions does the law permit you to ask?
*how much are you expecting to get paid?
Which of the following statements is true about increasing gender, age, and ethnic diversity in the workplace?
* The requirement for cultural agility in workplace communication has increased significantly.
The Protestant work ethic is the belief that
*if hard work is put ahead of pleasure, success will follow
Which of these concluding sentences is most likely to build goodwill in a routine inquiry message?
*As we must begin production on July 15, I'd appreciate your response by that date.
If your reader's software is not compatible with your version of Microsoft Word, saving to an earlier version will preserve all your formatting and styles.
*False
A résumé looks balanced and has the greatest appeal when the page has more white space than text.
*False
Binh is writing a message to a client to tell him that if he does not bring his account current, she will be forced to end their working relationship. She knows he will not respond well to this message. What should she do?
* use the indirect organizational plan
Communication is not just about information transfer, but also about (2)
*1)* Creating and maintain positive human relations is also essential *2)* Human relations, and your image are important
Communications skills mentioned most by employers and analysts of the work place are? (4)
*1)* Interpersonal skill *2)* Analytical ability *3)* Media literacy *4)* Cultural awareness
Why do companies promote workplace diversity? (4)
*1)* builds employer brand (attracts better talent globally & creates good reputation) *2)* Increases creativity *3)* Encourages personal growth *4)* Makes employees think more independently
What are (5) features that provide context for/influence communication?
*1)* larger communication context (including general business-economic climate the sociocultural context, & the historical moment at time of communication) *2)* Communicators' relationship *3)* Organizational contexts *4)* professional contexts *5)* personal contexts
List the (6) steps of the communication process
*1)* sensing a communication need *2)* defining the situation *3)* considering possible communication strategies *4)* selecting a course of action *5)* composing the message *6)* sending the message
For printed résumés, the most appropriate type size is:
*12 to 14 points for headings and 10 to 12 points for body text
Which of the following statements about headings in formal reports is true?
*A given heading level must be used at least twice within that section of a report.
Which of the following sentences provides the best example of the use of abstract words?
*A significant portion of the time, she is able to close the deal without a hitch.
Which of the following statements about language is true?
*A word in one language may have no corresponding word in another.
Which of the following is true of order acknowledgements?
*Acknowledgements let people who order goods know the status of their orders.
As director of the human resources department, Alex has to write an email to employees requesting them to volunteer at the company's annual United Way fund raiser. After determining the purpose of his message, which of the following steps should Alex take next in planning his message?
*Alex should analyze his audience.
Which of the following sentences handles its subject most positively?
*Although all of our positions are filled, we will hold your application for a possible future opening.
Alonso, an event planner for a conference center, receives an email from a potential customer who wants to book the conference center's largest space to host a real estate seminar. Since the space is booked on the date specified by the customer, Alonso needs to turn down the customer's request. Which of the following delivers this message in the most positive manner?
*Although our largest conference center is booked for the specified date, some slightly smaller spaces are still available. I have attached a document with the specifications and price listings for those rooms.
Which of the following is an example of a sentence in which one idea is subordinated to the other?
*Although the company invested large amounts of money in research and development, it did not see an increase in quarterly profits.
Which of the following sentences de-emphasizes the negative?
*Although we have chosen to go with another candidate, we would be interested in working with you in the future and will keep your information on file.
Which of the following should you do when responding favorably to questions in a routine inquiry message?
*Answer the most important question first.
Which ethical model asks the question "What would a virtuous person do?"
*Aristotelian
Which of the following guidelines should be followed when answering two or more questions in a favorable response message?
*Arrange the answers in the same order as the corresponding questions in the inquiry message.
In the context of writing a cover message, which of the following sentences is the best way to present your work experience?
*As a sales manager for three years, I supervised the work of 12 representatives covering a four-state area.
Which of the following sentences is an example of an incomplete construction?
*As far as budgeting, Vinny can be relied on to save the company money.
Gina has learned of a job opening for which she is qualified through an acquaintance who works at the hiring company. Which of the following is the best way for Gina to begin her cover letter?
*At the suggestion of Mr. Lloyd Davis of your staff, I am sending the following summary of my qualifications for work as your bookkeeper.
Sheena is writing a memo to her employees about an upcoming client meeting and is including a copy of the meeting's schedule. Which of the following should she note at the bottom of the memo?
*Attachment
Which of the following is a good practice in framing questions for routine inquiry messages?
*Avoid simple yes or no questions unless they are required.
Which of the following sentences is an example of a mixed construction?
*Because my boss refuses to negotiate with clients resulted in us losing the deal.
Which of the following guidelines should be followed when writing an order acknowledgement message?
*Begin with the news of when the order should be received by the customer.
Which of the following is a commonly used complimentary close in today's business letters?
*Best regards
Which of the following is true about clichés?
*Business cliches can sometimes increase your credibility with other business people.
Which of the following is true about contexts for communication?
*Communication can be influenced by the communicators' professional roles.
Which of the following statements is true about personal communication?
*Communication with external parties may include elements of personal communication.
Which of the following approaches will be most effective for solving business communication problems?
*Consider the likely effects of a number of different solutions and choose the solution with the best likely effect.
Most internal-operational communication should use the ____ style.
*Conversational style (i.e., being pleasant without being too chummy; professional without being too stiff)
Which of the following sentences would be most effective in attracting attention as part of a routine inquiry about an advertised product?
*Could you please answer the following questions regarding the company retreat facilities that were advertised in the most recent edition of 'Business Today'?
Which of the following statements about courtesy is true?
*Courtesy means writing while keeping in mind what will make the recipient feel understood, appreciated, and comfortable.
Which of the following statements about workplace values is true?
*Cultures that place emphasis on interpersonal relationships rather than planning, as is the case in Spain, tend to be more relaxed in business.
Which of the following statements about brochures is true?
*Customers purchasing high-value or high-risk items are likely to want brochures.
Which of the following lists the four most common headings used in memorandums or memos?
*Date, To, From, Subject
Lance is an executive at a manufacturing company, and he needs to write a letter thanking Amoreena Sanchez, a partner at a law firm that sometimes represents his company in disputes, for the congratulatory bottle of champagne she sent to his office after they successfully defended against a lawsuit. Lance and Amoreena also happen to be good friends who grew up on the same block. How should Lance compose the letter's salutation?
*Dear Amoreena
Qing is writing a cover letter to a prospective employer, Chris Ryan, a sales manager at Durable Gasket Company. Qing took the name from the job posting, so he is unsure of Chris's gender. Even a search of the company website proved unhelpful. How should Qing address Chris in his letter?
*Dear Chris Ryan
Which of the following is an advantage of email over text messaging, instant messaging, and social media?
*Email does not limit the number of characters that can be used in a message.
Which of the following statements about email is true?
*Email revolutionized business communication.
Which of the following statements about emails is true?
*Emails can be archived and filed for easy access to a written record of correspondence.
Which of the following is true of employment agencies?
*Employers sometimes pay for the services of employment agencies, usually if qualified applicants are scarce.
Which of the following pieces of advice will help you use paragraphing to your best advantage?
*Ensure that the different bits of information within each paragraph are logically related to each other.
Franklin visits a website where he skims the text at the top twice and then reads vertically down the left side of the page. Franklin is following the ________ of reading.
*F-pattern
A Venn diagram is commonly used to identify all the tasks needed to complete a project and to determine how much time each task will take.
*False
A functional or skills layout approach to organizing information in a résumé is particularly good for those who have progressed in an orderly and timely fashion through school and work.
*False
A lie of commission is when you purposefully leave out information.
*False
A positive message is always ethical.
*False
A routine inquiry should not open with a question or request.
*False
In a formal report, the title fly contains the report title, the name or names of the person or people for whom the report was prepared, the name or names of the people who prepared the report, and the date of the presentation or publication of the report.
*False
In a résumé, your name and contact information should be placed at the bottom of the page.
*False
In order to be attractive, business documents must be created by graphic designers.
*False
In the context of writing order acknowledgements, when delays are routine and expected and do not pose a serious problem, you should use the indirect approach.
*False
In writing a favorable response to an inquiry containing several questions, it is considered inappropriate to begin the message by stating that you are complying with the reader's request.
*False
Informal business reports must be written in letter format and include the standard four elements: To, From, Date, and Subject.
*False
Internal-operational communications are highly casual exchanges between employees of the same company.
*False
Internal-operational messages are those emails and hard-copy messages written by the employees of a company to suppliers and service organizations outside the company.
*False
It is a good idea for your to use at least three fonts in a brochure to keep it consistent with the professional image of your company.
*False
It is acceptable to begin a paragraph by discussing one topic and then switch to a new topic midway through as long as the topics are closely related.
*False
It is best to avoid the use of abbreviations when composing text messages.
*False
It is now more important for employees to have visual literacy than verbal literacy.
*False
Memos are primarily used for corresponding with people outside of an organization.
*False
Messages that contain good news should be written in the indirect order.
*False
Once you have acquired a job, you do not need to update your résumé until you start looking for another job.
*False
One good way to avoid blaming the reader is to use "you" frequently in your message.
*False
Only paid internships offer interns the opportunity to gain marketable skills.
*False
Personal communication interferes with good business relationships and should be prohibited in the workplace.
*False
Poor communication negatively affects big businesses, but not small businesses.
*False
Redundancies usually increase the effectiveness of business messages.
*False
Sensing a need for communication typically occurs at the recipient's end in the business communication process.
*False
Since positive words are the most effective for achieving desired effects, negative words should not be used in business messages.
*False
Solving a communication problem is typically a linear process.
*False
Some nonverbal communication movements, such as eye contact, are the same in every culture.
*False
Tertiary colors are created when you mix two secondary colors.
*False
The "Bcc" field in an email message stands for "backup confidential copy."
*False
The Gutenberg diagram and the Z-pattern both propose that the eye moves across the page from right to left.
*False
The ability to interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes is known as visual literacy.
*False
The best way to make sure a message is courteous is to use standard phrases such as "thank you" and "I appreciate your time."
*False
The following sentence uses subordination: "The customer's question was insightful, and I had trouble answering it."
*False
The grapevine, or the informal network of communication within an organization, typically carries much less information than the formal communication network.
*False
The high costs associated with using email are the reason why most businesses do not use it for communicating with their internal audiences.
*False
The importance of communication skills is the same at all levels of an organization.
*False
The information in résumés should always be grouped into three parts: "Education," "Experience," and "Skills" or "Interests."
*False
The inside address is the letter writer's address.
*False
The kind of communicating a business does is independent of the nature of the business.
*False
The letters in a sans serif font have "feet" or "tails."
*False
The official culture and the actual culture in a company are exactly the same.
*False
The postscript contains information notations, such as Enclosure.
*False
The principle of alignment means that you use conventions of typography, layout, color, and other visual elements to make sure that readers can easily access your most important content.
*False
The students of the seventh grade scored well on their math test. This is an example of a discriminatory sentence.
*False
Karpos is looking for a company to supply his business with wire in various gauges. When sending inquiries to prospective suppliers, which of the following would be the most effective sentence to include in his opening?
*Will you please answer the following questions about your wire products?
Which of the following is the best example of how to seek action in a solicited cover message written to a company located in your current city?
*Would it be possible to schedule an interview to discuss the position and my qualifications in person?
Halina has received a customer inquiry asking about the availability of her hotel's penthouse suite on April 5th. She has determined that the suite is available, and is composing a response for the customer. Which of the following openings should Halina use?
*Yes, our penthouse suite is available on April 5th.
What is the risk of a too-formal style of writing?
*You may sound cold and impersonal
Which of the following statements risks insulting the reader?
*You need to complete the energy efficiency report if you want to include it in the proposal.
Which of the following is the first step you should take when searching for a job or an internship?
*You should analyze yourself.
Which of the following statements about making a good appearance at an interview is true?
*You should wear conservative colors, such as black, brown, navy, and gray.
Which of the followings sentences exhibits the you-viewpoint?
*Your concerns have been heard, and we will do our best to accommodate you.
Which of the following concluding sentences is most likely to build goodwill in a routine inquiry message?
*Your prompt reply to our proposal by August 31 will allow us to start our work on time.
Which of the following statements best illustrates the you-viewpoint?
*Your refund has been approved, and your account will be credited with the amount.
Which of the following is an example of a stereotype?
*Zoe must like spicy food because she is Cuban.
Marcel's boss has asked him to put together a formal report on how their company can adopt more energy efficient practices in a cost-effective manner. Marcel conducts extensive research and uses information from many sources while writing the report. What should Marcel include to acknowledge his sources?
*a bibliography
The following is an email from Devi to her coworker, Ilya: "Remind me, should David be invited to tomorrow's meeting?" This is an example of
*a casual internal-operational message
The Molinari Company has shipped the wrong dining room set to Martha. In the hopes of correcting the situation, Martha plans to write
*a claim message
You are most likely to build goodwill with your readers by using
*a closing that is tailored to your message
Which of the following do organizations use to indicate their core values and clarify which behaviors they believe are unethical?
*a code of conduct
Julio has been researching various vacation policies for his employer. Now that he has gathered his information, he needs to organize it, but he does not feel ready to start creating an outline. Which of the following technology tools would be best for helping him experiment with ways to group information?
*a concept-mapping program
As part of a product development team, Renata needs to collect information about the target market, potential suppliers of components of the new product, sites for producing the product, and projected labor costs. Which of the following technology tools will help her organize her notes as she does her research?
*a database tool
Selina has been interviewed by several companies and has received two job offers which she needs to decide on within the next few days. However, she is still waiting to hear back from the company she thinks would be the best fit. What type of message should she send to check on the status of her application with the company?
*a follow-up message
A company requires the heads of its five departments to send a project update email to the company vice president each Friday afternoon. This is an example of a stable form of communication referred to as:
*a genre
Meeka feels like she can trust Victor to always be honest. This is a sign that Victor has
*a high level of credibility
Margaret does landscaping design for businesses. Because of her experience, she always has a general idea of how much something will cost and will share that number with potential clients, but she has an assistant price everything out just to be sure. She has just received her assistant's price quote for an extremely important project, and it is much higher than the amount she told the client. However, she knows that if she introduces the increased price gradually over the course of the project by saying things like "The rental fee on the backhoe was higher than expected" and "That load of rock cost an additional $500 because...," the client will pay for it. When the client asks if her original estimate was accurate, Margaret says yes. This is an example of ____
*a lie of commission
If your boss depends on you to have a project done on time, and you choose not to tell him that you are two weeks behind schedule, you are committing
*a lie of omission.
Which of the following is an example of internal-operational communication?
*a memo from the company president to her subordinates regarding sales targets
In which of the following messages would it be appropriate to use informal language?
*a message written to a coworker, asking her about her plans for the day
Which of the following best exemplifies personal communication?
*a note to a supplier thanking him for the Christmas card he sent
A camouflaged verb is one that is forced to take the form of
*a noun
Which of the following should be included in the body of a direct claim?
*a paragraph explaining the problem to help your reader understand your requirements
Serenity is crafting a letter to one of her clients to advise him of some changes in the forecasts for the coming year. It is important to her that it be easy to read, and she plans to print it out and send it in paper form. What type of font would best suit her purposes?
*a serif font
Which type of sentence puts the most emphasis on its contents?
*a short, simple sentence
Luciana is assembling a formal report that she wrote for her company's executive board. The report covers a lot of complex financial information, so she included several tables to make it easier for the executives to locate specific numbers and see how they relate to one another. Which of the following would Luciana include to help the executives find specific tables?
*a table of illustrations
Check in does not mean the same thing as the words check and in do on their own. Check in is an example of
*a two-word verb
Two-word verbs consist of
*a verb and a second element that, when combined, creates a new meaning
After completing his internship, Ivan decides to search for a job. He decides to begin his search by sending physical copies of his résumé to prospective employers. When describing in his résumé the duties he performed as an intern last summer, he should use:
*action-oriented, past tense verbs
Miranda is working on a financial summary for company investors. In the document, she makes sure that the body of her text is positioned along the left side of the page, that her headings are centered, and that images are all placed along the right margin. Together, these choices are best described as examples of which design principle?
*alignment
A direct-order message
*allows the writer to begin with the key point and get to the objective without delay
People usually follow ________ reading style when reading online.
*an F-pattern
The direct order plan of organizing information will be the most effective when you are writing
*an email to the HR manager asking her how to access the new forms for reporting vacation time
A test that helps match a person's interests to those of others successful in their careers is known as:
*an interest inventory
Daria's dream is to work in product development for a well-known athletic gear company based in her hometown. The company does not currently have any product development positions open, but Daria has the necessary education, and one of her aunts works for the company and has promised to introduce Daria to the head of the development team. What type of cover message should Daria prepare?
*an unsolicited message
Rubber stamps are expressions that
*are used out of habit and not adapted to specific situations
Less important information can best be de-emphasized in a business message by including it
*as a modifying phrase
In cultures that have low power distance
*authority is shared between many people.
For writing to be clear and effective, you should:
*avoid using stiff words
Which procedure involves two translators, one with first-language skills in one language, and one with first-language skills in another, translating a message from one language to another and then back to the first language so that the original message can be compared with the second translation?
*back translating
When composing good-news and neutral messages, one may
*begin the message with a brief orienting clause
If you are seeking only one piece of information in a routine inquiry message, you should
*begin the message with a specific question
Interpretive skill is best defined as
*being able to understand situations and people, to guess the meaning behind facts you can see
Which of the following is a concrete word?
*book
When interacting in social situations, an employee is expected to follow a set of behaviors known as
*business etiquette
Pedro, a sales manager, asks Rafael, one of his new recruits, to send him a sales report by EOD (end of day). Rafael intends on creating the report after returning home and sending it to Pedro by midnight. While Rafael is on his way out after finishing his work for the day, Pedro spots him and asks him for the report. It is only then that Rafael realizes that Pedro expected him to finish the report before leaving. This scenario exemplifies
*bypassing
Selina has just been hired by a small law firm in a rural town and is told that the dress code is business casual. She shows up to her first day of work wearing a striped dress and a cardigan, but discovers that everyone else is in jeans and button-down shirts. This problem in communication is an example of
*bypassing
The communication problem that arises when two people using the same word think that they agree on its meaning but actually do not is referred to as
*bypassing
Which of the following is an example of a two-word verb?
*calm down
The excessive use of positive emphasis can be unethical because it
*can cause the reader to overlook an important negative message
One of the purposes of an introduction in a cover message is to:
*capture the reader's attention
Which of the following is an example of something that would be part of the larger context affecting an attempt to communicate?
*changes to financial oversight laws
In the proofreading stage of the writing process, you are most likely to
*check the mechanical and grammatical elements of your message.
Which of the following terms refers to help-wanted notices in newspapers and professional journals, whether online or in print?
*classified advertisements
Employment agencies are:
*companies that specialize in finding jobs for employees
Deshauna creates a PowerPoint presentation for a proposal her team is giving to a potential client. She uses dark text on a light background and calls out important points and figures by making them bold. Which design principle do these choices represent?
*contrast
With respect to the email format, Cc stands for
*courtesy copy.
Clichés should be used sparingly because they
*create problems in cross-cultural communication
The goal of business communication is to:
*create shared understanding of business situations that enable people to work together successfully
Heidi is an energy drink salesperson. When selling her firm's drinks in the United States, she emphasizes how they will give consumers them the extra edge they need to get ahead in life. However, when selling them in China, she instead emphasizes how consumers will be better able to meet their family and work responsibilities. By doing this, Heidi demonstrates
*cross-cultural competency
Part of having ________ means understanding that businesspeople from other countries may have very different attitudes about punctuality and efficiency.
*cross-cultural competency
Combining two or more questions in a sentence
*de-emphasizes each question
To help make images accessible to everyone, online content creators should add alt-tags, which
*describe the image and can be read by a screen reader.
Regarding the writing process, which of the following steps is typically included as part of the planning process?
*determining your goals
Words that refer negatively to groups of people because of their gender, race, nationality, sexual orientation, age, disability, or some other trait are ____
*discriminatory
Standard expressions of politeness, such as "please," "thank you," and "I'm sorry,"
*do not always make the recipient feel understood and appreciated.
You examine your sentences to see if they pace the information in such a way that the reader can easily follow it, if they emphasize the right things, and if they combine pieces of information coherently. You are doing the ________ level of the revision process.
*editing
The automation of tasks by smart machines
*enables employees to spend more time on tasks that require strong interpretive skills.
For a business document, you ideally want your margins to be
*equal in size
Cultures that exhibit a high power distance
*expect employees to do as their superiors direct.
A main clause:
*expresses the central point of a sentence
Kantian ethics fail to account for
*extenuating circumstances.
The social media manager for a small start up firm posts a link to the company's Facebook page describing an upcoming customer appreciation event. This form of communication can be categorized as
*external-operational communication
During the process of editing her report, Lexi discovers that she has consistently misspelled the name of a major customer. The most efficient way for Lexi to fix this mistake would be to use the ________ tool.
*find and replace
Which of the following should ideally be avoided during the drafting stage of the writing process?
*focusing on creating a perfect draft on the firs
The widespread use of the Internet has:
*forced companies into focusing harder on developing a socially responsible image.
Memorandums can be distinguished from other messages primarily by their
*form.
Ozqur owns a chain of frozen yogurt shops. After one of his employees had a particularly scary encounter with a patron, he writes a memo to his employees outlining the new procedure for dealing with difficult or threatening customers. This message is most likely a ________ message.
*formal internal-operational
A ________ refers to the major, well-established channels for information exchange within an organization.
*formal network
Which of the following writing styles should be used in an email report to the client of a research organization?
*formal style
Rather showing that you developed one skill on one job and another skill on another job, you can use the ________, a strategy for organizing information on a résumé that groups related skills and is particularly good for those who have had many jobs.
*functional layout
The opening of a routine inquiry should always
*give the reader a clear sense of your purpose
Which of the following should you avoid when preparing for or attending an interview?
*giving long, detailed answers to all questions
Casual language and informal language are similar in that they
*have the effect of conversation.
In the context of finding employers, ________ are commonly used to place experienced people in executive positions.
*headhunters
Authorities who favor the inclusion of a statement of objective in a résumé reason that it:
*helps a recruiter see quickly where an applicant might fit into a company
Marina's boss has absolute authority in her office. He makes the decisions, and Marina is expected to simply do as he says. Marina most likely lives in a ________ culture.
*high power distance
Wei is giving a sales presentation in which she describes her company's product and how it will meet the needs of the people she is talking to. She does not explicitly state everything she wants the audience to know. Rather, she relies on body language, tone of voice, and eye movements to give cues that her audience members can use to understand her full message. Wei most likely belongs to a(n) ________ culture.
*high-context
Felipe needs to write a letter to Salma, a manager at another company. However, he thinks it is important that the letter be addressed to the company rather than Salma directly. In this case, where should he first use Salma's name?
*in the attention line
A good place for general explanatory material in a routine inquiry with multiple questions is
*in the body of the message along with the questions
Which of the following is a current challenge for business communicators?
*increased focus on corporate social responsibility
The advent of new media has:
*increased the need for employees who have social intelligence.
William wants to communicate information to a client, but he thinks that the information runs the risk of evoking a negative response. In this context, which of the following formats should William use to organize the information in his message?
*indirect order
Being able to admit your mistakes and being true to your ethical principles in any situation are signs of ____
*integrity
Computational thinking is best defined as the ability to:
*interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes.
The head of the marketing department at Plural Publishing sends an email to the company's three project managers, asking them to send the back cover copy for each book being published in the spring. This is an example of
*internal-operating communication
Messages that stay within a business and are used to complete the work of the business are referred to as ________ messages.
*internal-operational
Closed punctuation is sometimes seen in
*international communication
In which of the following situations is it appropriate to use casual language in a business email?
*inviting a coworker who is also a friend to lunch
If an interviewer asks you an illegal interview question, your response:
*is up to you
Given below is a list of rules to be followed while designing a logo. Which of the following items is not parallel with the other items?
*keeping it simple
Bertina does not like the way one of her document headings looks when the font is increased, so she adjusts the space between the letters. Bertina is engaging in ____
*kerning
Which of the following sentences would be most likely to convey the right tone in a claim message?
*lease send us a replacement by January 1.
A visual rendering of your company's general contact information, its address, and often its logo, is referred to as
*letterhead
________ are the oldest form of business messages.
*letters
Melissa wants her company to adopt more environmentally friendly practices, so she has created a presentation to give to the board of directors. She begins her presentation by explaining some background information on these practices, such as why they are important for the environment and the company's image. Melissa then moves on to discussing exactly what measures she feels her company should adopt, and why she feels they are the best options. Given this information, Melissa is most likely from a(n) ________ culture.
*low-context
Which of the following is a form of external-operational communication?
*meetings that executives hold with leaders of community organizations
Filters are best defined as
*mental filters, such as preconceptions, frames of reference, and verbal worlds
When a writer mixes two different types of sentences into a single sentence, it is known as
*mixed construction
When a business letter uses a colon after the salutation and a comma after the complimentary close, it is said to be using
*mixed punctuation
Which of the following technologies is most likely to change the way customers access and use a business's services?
*mobile applications
The best way to achieve true single, double, or triple spacing is by
*modifying the style
When presenting your education in your résumé, you should:
*mphasize grades, projects, honors, or special recognition
Janet receives a text message from her coworker Donell saying he will be 15 minutes to their meeting. Janet replies "NP." This abbreviation stands for
*no problem.
Carlos would like to use multiple fonts to add some subtle variety to his document. Which of the following options would be the best choice?
*one serif font and one sans serif font
Choose the transitional word that best fits the following sentence: "Alice's grades have to be high; ________, she will not get the scholarship."
*otherwise
When designing a brochure, you should
*pay attention to how readers will see content when the brochure is folded and when it is open.
Miguel grew up in a large family in a rural area of Texas, while Marissa is an only child who grew up in New York City. This information details Miguel and Marissa's ________ contexts.
*personal
Wording defined as "communication your audience can understand the first time they read or hear it" is known as:
*plain language
The first step in the process of writing is
*planning.
When you believe that your reader's response will be ________ or ________, the direct organizational plan is appropriate.
*positive; neutral
Before appearing for an interview, you should:
*practice answers to common interview questions to help put yourself at ease
Most people visit websites in order to accomplish a task, so when designing a page, you should
*present your main point first
Hiro is writing a list of tasks that need to be done in order to get his company's new product to market. Some of these items can only be accomplished by certain departments, such as Marketing or Production, so instead of writing one long list, he breaks it down into a series of shorter lists that are separated by headings that name the department responsible for completing each list. Hiro is using the design principle of
*proximity
Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?
*putting more positive points in the beginning
Social intelligence is best defined as the ability to
*quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly.
Kantian ethics depend on humans being ____
*rational
Skillful managers will most likely deal with their organization's grapevine by
*recognizing its presence and understanding its influence on the organization.
Which of the following are complementary colors?
*red and green
You can help give your documents a courteous effect by
*refraining from blaming the reader
Logan is writing a lengthy year-end report for the owners of his company. At the beginning of every section, he includes the company logo at the top of the page and centers and sets the title of the section in 16 point Times New Roman font. Within each section, he puts subheadings on their own line and sets them in bold. Together, these choices are best described as examples of which design principle?
*repetition
Michael is in the process of writing a message. He is trying to find out whether the words he has used to describe his goals emphasize the right things and if there are better, more concise ways of structuring his sentences. In the context of the different stages involved in writing, Michael is ________ his message. *a)* revising *b)* drafting *c)* scanning *d)* planning *e)* formatting
*revising
Which of the following terms refers to the strategies, such as keyword use, that online writers use to ensure their websites appear at the top of search results?
*search engine optimization
Green, violet, and orange are all examples of ________ colors.
*secondary
The first step in the communication process is to
*sense the need for communication
A font that has little "tails" or "feet" is known as a ________ font.
*serif
In the context of organizing information in a résumé, the functional layout is also known as the ________ and is good for those who have taken nontraditional career paths.
*skills layout
A(n) ________ message is written in response to an actual job opening.
*solicited cover
Devonee has been tasked with writing a product review, and is required to discuss both the positive and negative features of the product. In order to emphasize the pros and de-emphasize the cons of the product, she should
*start and end her review with positive points and place the negative points in the middle.
Which of the following is the most effective method of making questions stand out in a routine message?
*structuring questions in true question form
Communication with an external audience should be undertaken with careful attention to both content and tone because
*such messages can be regarded as public-relations messages, conveying a certain image of the company.
Words that add nothing to sentence meaning and that can often simply be eliminated are referred to as ________ words.
*surplus
What is the advantage of closing a message with a tailored ending?
*t helps in building more goodwill
When speaking with an unfamiliar audience made up of nonnative English speakers, you should
*talk clearly and use simple words and sentence structure
Which of the following forms of communication places a strong emphasis on brevity?
*text messages
Which section of a general cover letter matches a person's qualifications to the reader's needs?
*the body
Which section of a cover letter requests action such as an interview and provides contact information that makes a response easy?
*the close
Which of the following constitutes an internal audience for a business?
*the company's employees
Which of the following is the best approach to use when a message is likely to evoke a positive response from the reader?
*the direct approach
Which of the following measures determines a font's point size?
*the height of the letter in the font
The grapevine of an organization is best defined as
*the informal network used by employees within an organization.
Which of the following factors is common to all forms of written communication?
*the need to adapt messages according to the audience
Ahmed visits a website where he searches for specific information on that company's sales numbers. He clicks on links to reach relevant pages and skips pages that he knows won't contain the information he needs. What is this an example of?
*the nonlinear nature of online text
Cloud computing is
*the practice of storing software and information on the Internet.
Verbal literacy is best defined as
*the range of words and sentence patterns you're familiar with and the strength of your knowledge of grammar and mechanics
What four elements are typically contained on the title page of a formal report?
*the report title, your name, the name of the person for whom the report has been prepared, the presentation date
Choose the transitional word that best fits the following example: "Thom spent most of his working remotely and rarely spoke to his coworkers; ________, they did not immediately recognize his voice when he chimed in his opinion at the meeting."
*therefore
Which of the following is one of the primary purposes of an email cover message?
*to identify the job the applicant is applying to
The various techniques that are needed to tie the information together in a paragraph are known as ________ devices.
*transitional
When a message is likely to elicit a positive or neutral response from a reader, the direct approach is preferable.
*true
Anatoly dislikes his job and finds it very boring. Each day when he goes to work, he gets only the most necessary tasks done, then spends the rest of his day reading articles and interacting on social media. Which unethical practice is Anatoly guilty of?
*undermining his employer
Cross-cultural competency is best defined as the ability to
*understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of different countries.
Lack of unity in sentences is usually caused by ________ or excessive detail.
*unrelated ideas
Once a job has been secured, which of the following activities should be avoided?
*updating your "sum" only when applying for a new job
When delivering negative news, you should:
*use little space on stating the negative point and a lot of space helping the reader receive it as positively as possible.
In the context of writing email messages, a formal style of writing
*uses sentences that are well structured and highly organized.
Carlos is going to a job fair and needs to bring printed copies of his résumé with him. Which of the following practices should he avoid?
*using a different font style for every heading on the "sum"
Which of the following will most likely enhance the readability of your message?
*using short sentences
Which approach to ethics is focused on achieving the greatest good for the largest number of people?
*utilitarian ethics
The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is known as
*visual literacy
With respect to email format, the link "Bcc" or "blind courtesy copy" is used when the sender
*wants to forward copies of the email without the knowledge of the primary receiver.
Which of the following phrases from a résumé is not in the same parallel grammatical form as the others?
*was responsible for managing the sales team
In which of the following cases will a less formal style of communication be most appropriate?
*when communicating with someone you know
The recursive process is best defined as
*when communicators have a need to revisit earlier steps in the communication process while moving through the different activities to solve a communication problem
When is it best to use the indirect approach in creating a message?
*when the message is likely to evoke a negative response from the reader
When should you use a more formal style?
*when writing a ceremonial message, such as for an award
Which two colors should you mix to get a tertiary color?
*yellow and orange
Which of the following sentences contains unnecessary repetition?
Every week, my boss requires us to attend weekly forecast meetings.
When organizing the information in a résumé, which of the following is true of a functional layout?
It is particularly good for those who have had many jobs, have taken nontraditional career paths, or who are changing fields.
Organizational culture is best defined as
a social world within the organization with its own goals, values, behaviors, and idiosyncrasies
Which of the following is an example of external-operational communication?
a television advertisement for business Internet services
Companies are shaped by what (8) metaphors?
o *The organization as a machine:* hierarchical and bureaucratic - strong on control, poor on adaptation o *The organization as an organism:* Is a living organism that pays attention to its various environments and fosters healthy development internally o *The organization as a brain:* Emphasizes enabling quick adaptability through "organizational intelligence" by establishing a minimal set of rules and allowing employees to gather, share, and act on information o *The organization as a culture:* Enables us to see organization as meaning-making systems, with rituals, myths, heroes, values, and shared frames of reference that sustain and interpretive world, much like a tribe o *The organization as a political system:* All organization are "intrinsically political" because employees have diverse and conflicting interests o *The organization as a psychic prison:* "Organization always has unconscious significance". People bring their egos, anxieties, repressions, and other psychic elements to the workplace. Organization as a whole can develop tunnel vision or neurosis, blocking positive change and threaten organizational survival o *The organization as flux and transformation:* Embrace change, are more willing to redefine the business they're in, question traditional boundaries between themselves and other organizations, let their identities continually evolve o *The organization as an instrument of domination:* Organizations can and often have a dark side, with the will to compete and expand taking precedence over regard for individuals, society, and others' well-being
How much/ what kind of communicating a business does depends on: (6)
o The nature of the business o The organization's size and complexity o The structure of the company o How geographically disperse the business is o How culturally diverse the company is o The organization's culture
Genres is best defined as
officially sanctions lines of communication cause certain stable forms of communication, called genres, to exist within the organization. Genres brings certain expectation about What can and can't be said Who can or can't say it How messages should be structured or worded
