Management History. The Next Level!
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Based on all this, what do you think we should do next?
Listen to and learn from customers and managers.
Which of these suggestions should we try?
Take employee suggestions for improvements at their specific job.
What historical management perspective supports this idea?
Total Quality Management in line with W. Edwards Deming.
What historical management perspective supports this idea? (Exercise repeated it again, as last question!)
Total Quality Management in line with W. Edwards Deming.
Based on the data, what do you think we should do?
Work toward continuous improvement involving all employees.
