BUS 101 Chapter 7

T/F A goal is a broad, long-term accomplishment that an organization wants to achieve.

TRUE

T/F First-line managers are those at the lowest level of the management hierarchy.

TRUE

T/F High-level managers rely heavily on subordinates to collect, analyze, and summarize information.

TRUE

T/F Identifying and developing options requires strong conceptual skills by managers.

TRUE

T/F Leading is the process of influencing and motivating people to work willingly and effectively toward common goals.

TRUE

T/F Management is the process of planning, organizing, leading, and controlling to meet organizational goals.

TRUE

T/F Organizing is the process of arranging resources to carry out an organization's plans.

TRUE

T/F Setting the prices of new products is a fairly routine decision that managers make.

TRUE

T/F Socially adept managers have a knack for finding and building common ground with people of all kinds.

TRUE

T/F Standards refer to the criteria against which performance is measured.

TRUE

T/F Strengths and weaknesses are internal factors that contribute to a company's success or failure.

TRUE

T/F The executive dashboard is a tool that provides quick-read summaries of vital performance variables.

TRUE

In order to be effective, a business goal should be ________.

B) measurable

How do managers help employees work toward company goals?

A) By determining who has the authority to make decisions.

________ intelligence involves reasoning, problem solving, memorization, and other rational skills.

A) Cognitive

________ is the most important and pervasive interpersonal skill that managers use.

A) Communication

What is one of the key roles of management?

A) Creating an environment where employees can excel in their work.

What type of leaders work to foster participative management within the organization?

A) collaborative

A(n) ________ is a tool that provides quick-read summaries of vital performance variables.

A) executive dashboard

Which of the following is an example of an administrative skill that managers possess?

A) ability to make correct hiring decisions

Which of the following functions is typically performed by top managers?

A) establishing the structure for the organization

Providing leadership to employees is an example of a(n) ________ role of management.

A) interpersonal

Which of the following are based on intuitive judgments?

A) quantitative forecasts

The criteria against which performance is measured are referred to as ________.

A) standards

What are positive internal factors that contribute to a company's success?

A) strengths

________ skills refer to the ability to understand the relationship of parts to the whole.

B) Conceptual

________ is the process of influencing and motivating people to work willingly and effectively toward common goals.

B) Leading

How do the roles of top managers differ from middle managers?

B) The magnitude of the decisions being made.

Under ________ leadership, subordinates have little or no freedom to make decisions, deviate from plans, or provide contrary input.

B) autocratic

Systems thinking ability refers to the ability to understand the relationship between components and the larger output. Systems thinking ability is an example of a(n) ________ skill.

B) conceptual

Directly intervening in organizational processes to improve performance is an example of the ________ function of management.

B) controlling

The first step in managing organizational change is ________.

B) identifying the need for change

Providing leadership and building relationships is part of the ________ role of management.

B) interpersonal

A(n) ________ is a brief declaration of what the organization aims to accomplish for customers, investors, and other stakeholders.

B) mission statement

Balanced scorecard is a method of ________.

B) monitoring a company's performance from multiple perspectives

Which of the following skills refer to the ability & knowledge to perform the mechanics of a particular job?

B) technical skills

T/F Qualitative managerial forecasts involve historical data and complex statistical computations.

FALSE

________ is the process of arranging resources to carry out an organization's plans. It is one of the major functions of managers.

C) Organizing

___ is a measure of how closely a product conforms to predetermined standards and customer expectations.

C) Quality

________ plans outline the firm's long-range (often two to five years) organizational goals and set a course of action the firm will pursue to reach its goals.

C) Strategic

What is the most essential role of middle managers?

C) Translating strategic goals into action.

Which of the following is the best example of a technical skill that managers must possess?

C) ability to prepare a formal profit and loss statement

Which leadership role is developed based on long-term relationships between senior and junior members of an organization?

C) mentoring

What is the term used to describe the possibility of generating new revenue through positive situations?

C) opportunities

What type of leadership skill is based on a person's unique attributes, such as expertise or charisma?

C) personal power

Which of the following is an example of a strength that companies possess?

C) respected brand

Which of the following is changing the nature of the informational role of management within the organization?

C) social media

________ skills refer to technical skills in information gathering, data analysis, planning, organizing, and other aspects of managerial work.

D) Administrative

Choosing a candidate from several job applicants is an example of the ________ role of managers.

D) decisional

What type of intelligence includes empathy?

D) emotional

Who is at the top of the management pyramid?

D) executives

Who oversees the work of non-managerial employees?

D) fist-line managers

Predicting when events will occur and their impact on the organization should be done through ________.

D) forecasting

T/F Quality is a measure of how productive an organization's employees are.

FALSE

A manager has the capability of reducing his disruptive impulses and moods. He also has the ability to understand others' feelings. These capabilities are indicative of ________.

D) high emotional intelligence

Managerial roles are grouped into three main categories: interpersonal, decisional, and ________.

D) informational

A(n) ________ is a specific, short-range target or aim.

D) objective

Pushing the decision making function as far down the organizational pyramid allows managers to work on ________.

D) strategic plans

The overall strategic plan of an organization might be supported by plans from functional areas, such as research and development, manufacturing, and marketing. The plans from these functional areas are called ________ plans.

D) tactical

"Do what's right, respect others, care for customers, and perform with excellence." This is likely to be an organization's ________ statement.

D) values

A(n) ________ is a brief and inspirational expression of what a company aspires to be.

D) vision statement

________ is the management function of keeping a company's activities on track toward previously established goals.

E) Controlling

________ skills are required to understand others and to interact effectively with them.

E) Interpersonal

________ leaders act as advisors and supporters and generally let subordinates chart and adjust their own course toward meeting agreed-upon goals and objectives.

E) Laissez-faire

What type of leader uses his or her position to control the decision-making process in the organization?

E) autocratic

Benchmarking refers to ________.

E) comparing process and performance data from other companies

Socially adept managers will have a knack for ________.

E) finding and building common ground with people of all kinds

A top executive reads summaries of vital performance variables in the organization using the executive dashboard. The executive is performing the ________ role in this case.

E) informational

Which of the following refers to the interrelated tasks that lead an organization in pursuit of its goals?

E) management

Developing strategies, establishing goals and objectives for the organization, and translating those strategies and goals into action plans is part of the ________ function of management.

E) planning

Before establishing long-term goals, a company should understand its ________ relative to opportunities and threats.

E) strengths and weaknesses

Which of the following is a typical role of middle managers in an organization?

E) translating strategic goals and objective into actions

Managers need conceptual skills to ________.

E) visualize elements both as complete entities on their own and as interrelated pieces of a whole

T/F A management pyramid is used to exhibit managerial roles without defining a corporate hierarchy.

FALSE

T/F A mission statement is a statement of the operational goals of the organization.

FALSE

T/F A value statement does not establish expectations for an organization's employees.

FALSE

T/F A vision statement is a brief description of a company's present status in the market.

FALSE

T/F An economic slowdown is viewed as a weakness in the SWOT analysis of a firm.

FALSE

T/F Cognitive intelligence is a measure of a person's awareness of and ability to manage his or her own emotions.

FALSE

T/F Conceptual skills refer to the ability and knowledge to perform the mechanics of a particular job.

FALSE

T/F Controlling is the process of motivating employees to be committed toward the organization's values.

FALSE

T/F Mentoring is the process of establishing a short-term relationship between a senior member and a junior member.

FALSE

T/F Middle managers establish the structure for an organization as a whole.

FALSE