BUS 211 - Ch 17

Which of the following is NOT necessary for communication to take place?

A relatively short amount of time for each element

Which of the following statements about communication and the manager's job is TRUE?

Communication is a part of almost all managerial activities.

Effective communication would be most important for

a pilot transferring control of the aircraft.

To which of the following management functions does communicating directly relate?

all

Which of the following is an example of communication?

all

Meaning, encoding, transmission, and decoding are the elements of

communication

The process of sending and receiving information from one person to another is called

communication

After a message is transmitted, it must then be

decoded

When the message received has the same meaning as the message sent, the communication is said to be

effective

The second step in the communication process is

encoding

Accuracy is the primary advantage of oral communication.

false

Body language accounts for about 25 percent of the content of the message.

false

If managers want to use the most accurate form of communication, they should use the grapevine.

false

Managers should do whatever it takes to eliminate the informal communication system in the organization.

false

Oral communication is usually best when the message is more impersonal, routine, and longer.

false

Some organizations do not have a grapevine.

false

The Y is the most centralized network because one person receives and disseminates all information.

false

The form of organizational communication most often distorted is horizontal communication.

false

When the task is complex and nonroutine, such as making a major decision about organizational strategy, a wheel network tends to be most effective.

false

When two people attach different meanings to the same word, the resulting barrier to communication is called noise.

false

Pam said to her teenage daughter, Kennedy, "I knew you could do it." Pam thought she was expressing, 'I believe in you and want to support you in your effort.' Kennedy heard, 'I know all about you and have you figured out. You can't surprise me.' This is an example of

ineffective communication

Research indicates that managers spend most of their time

interacting with others

The first step in the communication process is

meaning

The order of the communication process is

meaning, encoding, transmission, decoding, feedback.

Effective communication is determined by

mutual understanding

According to the text, which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

predictive

The person who transmits the message is the

sender

One outcome of good interpersonal relations in organizations is

synergy

People who support one another and who work well together can accomplish much more than people who do not do these things. These strong relationships produce

synergy

Arthur works in customer service. He answered a call complaining about the item's size. He is sending a different size to the customer. This is an example of

the communication process

A form of noise might be difficulties in understanding messages due to language barriers.

true

Being a good listener requires that the individual concentrate, be patient, ask questions, and not interrupt.

true

Bill and Dave are working on a problem, but they are having trouble getting through to each other because one of them thinks the problem is a promotional problem and the other thinks it is a distribution problem. The barrier causing this ineffective communication is different perceptions.

true

Blogs can function much like face-to-face grapevines to communicate information that's suppressed elsewhere.

true

Communication always involves two or more people.

true

Credibility problems caused by withholding information and making bad decisions can be barriers to communication.

true

Give-and-take communication with active feedback is likely to be more effective than one-way communication.

true

Good interpersonal relations throughout an organization can be a source of synergy.

true

Horizontal communication is particularly critical to the coordination of the efforts of interdependent units.

true

Interpersonal relations, communication, and group processes are a pervasive part of all organizations and a vital part of all managerial activities.

true

Management by wandering around is basically a system for increasing informal communication in an organization.

true

Most executives prefer oral communication.

true

Nonverbal communication is a powerful but little-understood form of communication in organizations.

true

People with referent power typically use image and body language well.

true

Poor-quality interpersonal relations can be an important negative element in the workplace.

true

Recent research has shown that the information carried in the organizational grapevine is fairly accurate.

true

The difference between communication and effective communication is mutual understanding.

true

The distance the interviewer stands from the job applicant is an example of body language.

true

The nature of interpersonal relations in an organization is as varied as the individual members themselves.

true

Top executives are only true leaders if they handle communication effectively.

true