BUS 211 - Ch 17
Which of the following is NOT necessary for communication to take place?
A relatively short amount of time for each element
Which of the following statements about communication and the manager's job is TRUE?
Communication is a part of almost all managerial activities.
Effective communication would be most important for
a pilot transferring control of the aircraft.
To which of the following management functions does communicating directly relate?
all
Which of the following is an example of communication?
all
Meaning, encoding, transmission, and decoding are the elements of
communication
The process of sending and receiving information from one person to another is called
communication
After a message is transmitted, it must then be
decoded
When the message received has the same meaning as the message sent, the communication is said to be
effective
The second step in the communication process is
encoding
Accuracy is the primary advantage of oral communication.
false
Body language accounts for about 25 percent of the content of the message.
false
If managers want to use the most accurate form of communication, they should use the grapevine.
false
Managers should do whatever it takes to eliminate the informal communication system in the organization.
false
Oral communication is usually best when the message is more impersonal, routine, and longer.
false
Some organizations do not have a grapevine.
false
The Y is the most centralized network because one person receives and disseminates all information.
false
The form of organizational communication most often distorted is horizontal communication.
false
When the task is complex and nonroutine, such as making a major decision about organizational strategy, a wheel network tends to be most effective.
false
When two people attach different meanings to the same word, the resulting barrier to communication is called noise.
false
Pam said to her teenage daughter, Kennedy, "I knew you could do it." Pam thought she was expressing, 'I believe in you and want to support you in your effort.' Kennedy heard, 'I know all about you and have you figured out. You can't surprise me.' This is an example of
ineffective communication
Research indicates that managers spend most of their time
interacting with others
The first step in the communication process is
meaning
The order of the communication process is
meaning, encoding, transmission, decoding, feedback.
Effective communication is determined by
mutual understanding
According to the text, which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?
predictive
The person who transmits the message is the
sender
One outcome of good interpersonal relations in organizations is
synergy
People who support one another and who work well together can accomplish much more than people who do not do these things. These strong relationships produce
synergy
Arthur works in customer service. He answered a call complaining about the item's size. He is sending a different size to the customer. This is an example of
the communication process
A form of noise might be difficulties in understanding messages due to language barriers.
true
Being a good listener requires that the individual concentrate, be patient, ask questions, and not interrupt.
true
Bill and Dave are working on a problem, but they are having trouble getting through to each other because one of them thinks the problem is a promotional problem and the other thinks it is a distribution problem. The barrier causing this ineffective communication is different perceptions.
true
Blogs can function much like face-to-face grapevines to communicate information that's suppressed elsewhere.
true
Communication always involves two or more people.
true
Credibility problems caused by withholding information and making bad decisions can be barriers to communication.
true
Give-and-take communication with active feedback is likely to be more effective than one-way communication.
true
Good interpersonal relations throughout an organization can be a source of synergy.
true
Horizontal communication is particularly critical to the coordination of the efforts of interdependent units.
true
Interpersonal relations, communication, and group processes are a pervasive part of all organizations and a vital part of all managerial activities.
true
Management by wandering around is basically a system for increasing informal communication in an organization.
true
Most executives prefer oral communication.
true
Nonverbal communication is a powerful but little-understood form of communication in organizations.
true
People with referent power typically use image and body language well.
true
Poor-quality interpersonal relations can be an important negative element in the workplace.
true
Recent research has shown that the information carried in the organizational grapevine is fairly accurate.
true
The difference between communication and effective communication is mutual understanding.
true
The distance the interviewer stands from the job applicant is an example of body language.
true
The nature of interpersonal relations in an organization is as varied as the individual members themselves.
true
Top executives are only true leaders if they handle communication effectively.
true