BUS 378 - Bov Gov & Society - Ch 2 quiz

A public issue exists when there is agreement between the stakeholders' expectations of what a business firm should do and the actual performance of that business firm. True False

False

Because the public issues that garner the most public attention change over time, companies do not waste time tracking them. True False

False

Understanding and responding to changing societal expectations is a business necessity True False

True

Corporations working collaboratively with other businesses and concerned persons and organizations is an example of: a. Stakeholder networks b. Stakeholder salience. c. Stakeholder motivation. d. Stakeholder systems.

a. Stakeholder networks

stakeholder engagement is: a. competitive intelligence being collected ethically and systematically b. the acquisition of information gained from analyzing the multiple environments c. any issue that is of mutual concern to an organization and once or more of its stakeholder d. the process of ongoing relationship building between a business and its stakeholders

d. the process of ongoing relationship building between a business and its stakeholders

dialogue between a single firm and its stakeholders is always sufficient to address an issue effectively true false

false

financially sound companies do not need to understand how a public issue is likely to evolve, or how it will affect them true false

false

legal environment intelligence includes a. analyisis of local, state, national and international politics b. patterns of aggressive growth versus static maintenance c. considerations of patents, copyrights, or trademarks d. information regarding cost, prices, and international trade

c. considerations of patents, copyrights or trademarks

Legal environment includes the structure, processes, and actions of government at the local, state, national, and international levels. True False

False

Companies are learning that it is important to take a strategic approach to the management of public issues, both domestically and globally. True False

True

Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business. True False

True

For stakeholder engagement to occur, both the business and the stakeholder must be motivated to work with one another to solve the problem. True False

True

Failure to understand the beliefs and expectations of stakeholders: a. Causes the performance-expectations gap to grow larger b. Causes a company's profits to decrease in the short run. c. Increases the chance of a corporate buy-out. d. Causes a company's profits to increase in the short run.

a. Causes the performance-expectations gap to grow larger

The emergence of a public issue indicates that: a. a gap had developed between what stakeholders expect and what an organization is actually doing b. technology is forcing ethics and business strategy closer together c. consumers are unaware of how an organization's action affect them d. all of the above

a. a gap had developed between what stakeholders expect and what an organization is actually doing

customer environmental intelligence includes: a. demographic factors b. the cost of producing consumer goods c. an analysis of the firm's competitors d. new technological applications

a. demographic factors

Firms that believe they can make decisions unilaterally, without taking into consideration their impact on others are: a. inactive companies b. reactive companies c. proactive companies d. interactive companies

a. inactive companies

the role of special interest groups is an important element in acquiring intelligence from the: a. social environment b. economic environment c. customer environment d. competitor environment

a. social environment

Public Issues are also sometimes referred to as: a. social issues b. sociopolitical issues c. both A & B d. none of the above

c. Both A & B

environmental analysis is a method managers use to gather information about external issues and trends true false

true

Stakeholder materiality is a method companies use to prioritize the relevance of the stakeholders and their issues. True False

True

a business and its stakeholders coming together for face-to-face conversation about issues of common concerns: a. stakeholder dialogue b. stakeholder systems c. stakeholder networks d. stakeholder motivation

a. stakeholder dialogue

The relevance and importance of stakeholders and their issues is known as: a. stakeholder materiality b. competitive intelligence c. stakeholder salience d. organizational capacity

a. stakeholder materiality

once an organization has implemented the issue management program, it must: a. study the results and make necessary adjustments b. use trade associations or consultants to follow high priority issues c. pick a selected number of issues to address immediately d. not limit the number of public issues the firm can address

a. study the results and make necessary adjustments

Once an issue has been identified, its implications must be: a. acted upon b. analyzed c. deleted d. segmented

b. analyzed

The issue management process has how many stages? a. three b. four c.six d. five

d. five

Over time, the nature of business's relationship with its stakeholders often: a. Remains static. b. Evolves through a series of stages.Correct c. Becomes more hostile. d. None of the above.

b. Evolves through a series of stages.Correct

Proactive companies are: a. Much more likely to be forced to defend itself in a lawsuit brought by a stakeholder. b. Much less likely to be blindsided by crises and negative surprises c. Much more likely to be blindsided by crises and negative surprises. d. Just as likely to be blindsided by crises and negative surprises.

b. Much less likely to be blindsided by crises and negative surprises

a corporation's issue management activities are usually linked to: a. top management b. both the BOD and top management levels c. the strategic governance committee d. the board of directors (BOD)

b. both the BOD and top management levels

According to management scholar Karl Albrecht, scanning to acquire environmental intelligence should focus on: a. six ethical decision indiciators b. eight strategic radar screens c. eight process improvement models d. six management templates

b. eight strategic radar screens

The drivers of stakeholders of engagement are: a. financial, operational, and legal b. goals, motivation, and operational capacity c. data, strategy and organizational development d. scanning, assessment and growth

b. goals, motivation and operational capacity

Firms that generally act only when forced to do so, and then in a defensive manner are: a. inactive companies b. reactive companies c. proactive companies d. interactive companies

b. reactive companies

the issues management process is a: a. beneficial tool used to only maximize the positive effects of a public issue for the organization's advantage b. systematic process companies use when responding to public issues that are of greatest importance to the business c. beneficial tool used only to minimize the negative effects of a public for the organization's advantage d. confusing process that is rarely used to help top management within an organizatoin

b. systematic process companies use when responding to public issues that are of greatest importance to the business

An issue's public profile indicates to managers: a. Both how significant an issue is for the organization and exactly what to do. b. Any of the above depending on the organization type. c. Exactly what to do without indicators of how significant an issue is for the organization. d. How significant an issue is for the organization, but it does not tell them what

d. How significant an issue is for the organization, but it does not tell them what

because of the risks and opportunities public issues present, organizations need: a. tougher government regulations and oversight by political action committees b. a strong relationship with a lobbying firm or an in-house lobbying department c. executives to be rewarded with substantial bonuses as part of total compensation d. a systematic way of identifying, monitoring, and selecting public issues

d. a systematic way of identifying, monitoring, and selecting public issues

a leadership role in addressing emerging management issues in often taken by: a. the public affairs department b. the government relations department c. the department of sustainability or environmental, health and safety d. all of the above

d. all of the above

the components of a typical issues management process include: a. identify issue b. generate options c. take action d. all of the above

d. all of the above

when working well, the issue management process: a. is static and never pulls in additional info that would disturb the balance b. minimizes dialogue with the stakeholders and focuses on short-term survival c. generates two specific options for each issue d. continuously cycles back to the beginning and repeats

d. continuously cycles back to the beginning and repeats

the explosive use of social media is an example of: a. social environment b. economic environment c. competitor environment d. customer environment

d. customer environment

contemporary issues management a. was useful in the 1970s, but not today b. is a linear process c. is used by all government agencies d. is an interactive, forward thinking process

d. is an interactive, forward thinking process

an analysis of the stability or instability of a government is an example of scanning the: a. social environment b. geophysical environment c. legal environment d. political environment

d. political environment

stakeholder engagement is, at its core, a: a. systems model b. program c. process d. relationship

d. relationship

organizations always have full control of a public issue true false

false

Emerging public issues are both a risk and an opportunity: True False

true

environmental intelligence is the acquisition of information gained from analyzing the multiple environments affecting organizations true false

true

in the issue management process, identifying the issue involves anticipating emerging issues: true false

true