BUS1100-Exam 2

Contingency

A clothing wholesaler that buys most of its inventory from manufacturers in the Caribbean should have a _____ plan in the event a hurricane demolishes the manufacturing facility of one of its principal suppliers.

give recognition to employee

According to Herzberg, to keep a worker satisfied or motivated, the manager should:

dislike every facet of

According to Theory X, workers _____ their work.

employee empowerment

An example of a provider of exceptional customer service is L.L. Bean, Inc. One of its employees actually drove 500 miles from Maine to New York to deliver a canoe to a customer who was leaving on a trip. The employee was able to perform this task with the support of L.L. Bean because the catalog retailer believes strongly in:

makes the coordination of activities much easier

Both Kennedy and LaGuardia Airports have established airport management committees. These structures are advantageous because it:

recruitment

CMI International, a composite plastic manufacturer, wants to improve its involvement with the community, so it has established a Community Involvement Office. To fill the positions within this office, the company will attempt to find and attract qualified applicants from the external labor market. This process is called:

the firm is operating in a dynamic environment

Decentralization is usually desirable in a company when:

recognize or define the problem or opportunity

Managers typically follow five steps in the decision-making process. The first step is to:

Fair Labor Standards Act

Mandy Ewing has been working as a veterinarian's assistant for almost a year. Her friend recently told that her employee was in violation of the _____ because she was not being paid the minimum wage.

apprenticeship

Which of the following is a type of on-the-job training?

A knowledge-based workforce is quantitatively different from a less skilled workforce.

Which of the following statements about knowledge workers is true?

*********

Which of the following statements describes one of the strengths of group decision making?

to cut costs and satisfy labor needs

Why do companies engage in outsourcing?

Organizing

_____ involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals.

Leadership

_____ is the process of guiding and motivating others toward the achievement of organizational goals.

Management

_____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals.

Human resource management

_____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

Global

_____ skills refer to a manager's ability to operate in diverse cultural environments.

The Occupational Safety and Health Act requires:

employers to provide a safe and healthful workplace

the act will have a particular outcome and on whether the individual values that outcome

According to expectancy theory, the probability of an individual acting a particular way depends on the strength of the individual's belief that:

Decisional

Allocation of resources, approval of projects, and authorization of budgets are all activities that a manager performs in his or her _____ management role.

Mission

An organization's _____ is its general purpose or reason for existence.

a need

As it relates to scientific management, _____ is the gap between what is and what is required.

Autocratic

Dewayne Gibbons of Burger King decided to introduce a new sliced chicken sandwich without consulting any of his subordinates or the franchise. Managers who use this style of decision making exhibit the _____ style of leadership.

physiological

Bart Pietz works as a paramedic. Because he has just worked a devastating tornado and has been 20 hours without rest, he is extremely sleepy. Pietz needs to satisfy his _____ need.

job enlargement

In 2006, The Home Depot laid off 300 workers in its home office. Even though the workers have left, the same amount of work needs to be done. This sort of company downsizing often leads to:

reengineering

Korber is the world's largest producer of cigarette manufacturing equipment. As growth in the world tobacco consumption declines, it is obvious that Korber will face a bleak future unless it is able to divest itself of its connection to the cigarette industry and start anew. In other words, Korber needs to engage in:

Goal-setting

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently. _____ theory would be applicable to this situation because the company has a stated objective, which could be used as a motivation tool for individual workers.

supervisory, middle, top

Most firms have three distinguishable levels of management. They are:

Which of the following statements about the managerial hierarchy is true?

The managerial hierarchy is also called the management pyramid.

Strategic

Reader's Digest Association, Inc., has published Reader's Digest magazine for over 80 years, and many believe the publication is dated and can no longer attract many readers. They believe _____ plans are needed to revamp the magazine's content, editorial staff, and readership.

expectancy

Spring Airlines is a small budget airline that is based in China. The company has a strict rule against passengers bringing any food or beverage on board with them. In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule. The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news. This is an application of the _____ theory.

conceptual

Tawna Reed was hired for a top managerial position in Nike Corporation because she had creative ability and a good overall feel for the athletic shoe industry. Reed is said to have good _____ skills.

product

The Cooke family has worked for various General Motors's divisions for over four decades. Bennett Cooke works at the Cadillac division. Rondella Cooke works at the Buick division. Their son Tyrone works at the Corvette plant, and their daughter Niome works at the Saturn plant. The Cooke family could tell you that GM is departmentalized by:

virtual

The _____ corporation is a network of independent companies linked by information technology to share skills, costs, and access to one another's markets.

informal

The day-to-day relationships that develop in an organization but are not listed on an organization chart are called the firm's _____ organization.

***********

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently. Manila Water sought to boost employee morale by linking pay to performance. In other words, management has used its _____ power to improve employee productivity.

corporate culture

The founder and current CEO of Whole Foods Markets wears cut-off jeans to work. He is a vegetarian, an outspoken proponent of green marketing, and a person who believes in eating organic foods. His views and beliefs have shaped the _____ of the supermarket chain, and all employees are expected to agree with these tenets.

Collective bargaining

is the process of negotiating labor agreements