busi chapter 7

vision

A company's ( ) is a broad explanation of why the organization exists and where it is trying to go.

Strengths, Weaknesses, Opportunities, Threats. Explanation SWOT is an acronym for Strengths, Weaknesses, Opportunities, and Threats, usually in that order.

A traditional tool that serves as a way of evaluating a company's current business situation is called the SWOT Analysis. This is an acronym for

leadership

Creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency is the definition of Blank______.

Blank 1: skills or skill Blank 2: experience

Directive leaders are often needed in organizations with workers who lack and needed to do the job.

managers, managing, or management

Employees who get things done using an organization's financial resources, equipment, and information are ( ).

managers

Employees who get things done using an organization's financial resources, information, equipment, and workers are:

leaders; managers

In an organization, Blank______ establish a vision and corporate values, while Blank______ carry out that vision.

technical Explanation Technical skills involve the ability to perform tasks in a specific discipline or department.

Lou is a supervisor in a small automotive shop. He spends a lot of his time training various workers, while helping others solve some of the problems they have in doing their jobs. He also runs the diagnostic computer. Lou spends time on __________ skills.

controlling. Explanation The control function measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed

Measuring performance relative to planned objectives and standards is part of

organizing Explanation When performing the organizing function, management will hire and train other managers to perform the managerial functions at various levels of the organization. Top management, middle managers, and supervisory managers are typically needed in most businesses. The structure is visible in the firm's organization chart.

Rob and José created the first video doorbell. For the last three years due to its popularity, the company has expanded by producing several types of cameras. This has necessitated renting space and hiring many employees—both on the technological and customer service sides of the business. Most would agree that they have a superb product, but in order to grow, the company needs more structure. Together, they agreed to hire Meg to join the executive team as VP of Human Resources. Meg quickly began performing the __________ function, where she created well-structured departments and hired skilled people to perform the various functions of the business.

hiring retaining recruiting

Select all that apply Functions included in staffing an organization are

emergencies working with new, unskilled workers

Select all that apply In which two situations is autocratic leadership effective?

give specific assignments provide performance feedback explain routines

Select all that apply Leaders in traditional organizations who direct employees are likely to:

planning organizing controlling leading

Select all that apply Management is the process used to accomplish organizational goals by the use of which four functions?

takes corrective action when necessary rewards people for work well done measures performance relative to the planned objectives and standards

Select all that apply The control function of management (select all that apply):

perform tasks such as filing tax forms or assembling a keyboard

Technical skills are the ability to Blank______.

control

The Blank______ function of management measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

technical skills

The definition of Blank______ Blank______ states: skills that involve the ability to perform tasks in a specific discipline or department.

determining what knowledge is most important.

The first step in developing a knowledge management system is

staffing Explanation Staffing includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

The management function of __________ includes hiring, motivating, and retaining the best people to accomplish the company's objectives.

staffing

The part of the management function of organizing that includes hiring, motivating, and retaining the best people is ( ).

tactical Explanation Tactical planning is the process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done.

The type of planning that involves developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done, is __________ planning.

top management

What level of management consists of the president and other key company executives who develop strategic plans?

autocratic Explanation Autocratic leadership involves making managerial decisions without consulting others. Such a style is effective in emergencies and when absolute followership is needed—for example, when fighting fires.

Which leadership style focuses on making decisions without consulting others?

Contemporary managers will focus on collaboration, and continue to emphasize the team approach to work. Explanation Today, most managers tend to be more collaborative. For example, they emphasize teams and team building; they create drop-in centers, team spaces, and open work areas. Contemporary managers may change the definition of work from a task you do for a specified period in a specific place to something you do anywhere, anytime. They tend to guide, train, support, motivate, and coach employees rather than tell them what to do.

Which statement best illustrates why we say, "The role of management is evolving"?

decision making

Which term defines having to choose among two or more alternatives?

External

______ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

Decision making

______ is at the heart of all the management functions because it requires managers to choose among two or more alternatives.

Knowledge management

______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Management

______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

Autocratic

______ leadership is a leadership style that involves making managerial decisions without consulting others. Multiple choice question.

Chief Executive Officer Chief Operating Officer Chief Financial Officer

Select all that apply What three positions are considered as top management in an organization?

mission statement. Explanation The mission statement outlines the organization's fundamental purpose. It should address: (1) the organization's self-concept, (2) its philosophy, (3) long-term survival needs, (4) customer needs, (5) social responsibilities, and (6) nature of the product/service.

"We believe in creating loyal customers by providing a superior experience at a great value. We are committed to direct relationships, providing the best products and services based on standards-based technology, and outperforming the competition with value and a superior customer experience." This statement is a part of Dell's

External

( ) customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

free-rein leadership.

A manager at a software development company told his development group that it needed to create new payroll software for their own company. The group was given the system requirements and deadline for the first testing phase and told to work without management parameters. The company in this case is operating under a system of

conceptual Explanation Conceptual skills are most often used by top managers. These skills allow the manager to picture the organization as a whole and see the relationships among its various parts. Conceptual skills are needed in planning, organizing, controlling, systems development, problem analysis, decision making, coordinating, and delegating.

Because they often picture the organization as a whole and work to incorporate all departments into one, seamless organization, top managers utilize __________ skills the most.

middle management Explanation Middle-management positions include general managers, division managers, plant managers, and branch managers. Carly is a middle manager.

Carly oversaw the work of six pharmaceutical sales managers in the northeast region of the United States. Each sales manager managed a team of 8-10 pharmaceutical sales representatives that developed relationships with doctors, clinics, hospital pharmacies, and local drug stores. Carly met regularly with four others in divisions within her company whose jobs were similar to her position. How would you describe the level of management Carly has achieved?

the current situation Explanation Before proceeding to write long-term goals, objectives, strategies, and tactics, managers must understand the current situation—in other words, things like the strengths and skill of employees, the firm's financial position, the current economic situation, the competitive situation, and any new technology that may serve the firm as it plans for growth.

Most businesses follow a logical process when performing the planning function. It is important to understand __________ before creating long-term goals, objectives, and strategies.

operational Explanation Bo is performing operational planning, where work schedules and assignments are planned. Operational planning focuses on the planning performed by supervisors and the kinds of activities that employees would perform.

All managers spend time planning. Bo is a general manager for a large baby-supplies store. Each day she plans the number of employees she will have in each department, including the number of cashiers. She plans the break schedules and the freight delivery schedules. In the business world, we refer to this as __________ planning.

keeping information in a readily accessible place making information known to everyone in the organization finding the right information

Select all that apply The tasks of knowledge managers include:

A leader has a vision and rallies others around the vision. Explanation Leaders: (1) communicate a vision and rally others around it, (2) establish corporate values, (3) promote corporate ethics, (4) embrace change, and (5) stress accountability and responsibility.

Select the statement that demonstrates a characteristic of a leader.