business 101 test 2
Grouping all jobs related to the same organizational activity is departmentalization by _______________.
Function
Steel, glass, and fiberglass would most likely be material resources for ________________.
General Motors
Job enrichment is supported by
Herzberg's motivators
The administrative manager is charged with managing an organization's human resource program (t/f)
False
The common leadership styles are autocratic, democratic, and existential.
False
Part of Susan's responsibilities is to create a work schedule for her employees and to motivate them. What type of manager is this?
First-line
The most fundamental type of goal in an organization in its mission. (t/f)
True
Understanding the technical side of things is an effective management aid at every level (t/f)
True
the informational resource should include information generated outside an organization such as by the economy, consumer markets and technology. (t/f)
True
A subordinate's obligation to accomplish an assigned job is called ________________.
accountability
You have been asked to assist Fuller Company in its human resources planning. You will suggest it takes all the following steps except ____________________.
acquiring funds for implementation
A systematic procedure for studying jobs to determine their various elements and requirements is called a job ___________.
analysis
Diversity training programs may include all of the following except _________________
appointing a cultural diversity task force
All of the following are departmentalization bases except _______________. (function, product, location, customer, employee)
employee
Motivation is the internal process that ____________, directs, and sustains behavior.
energizes
Attempting to attract job applicants from outside an organization is called
external recruiting
An analytical process combines raw materials or components to create a finished product (t/f)
false
Basic research consists of activities undertaken specifically to put new or existing knowledge to use in producing goods and services. (t/f)
false
Cultural diversity in the workplace is an issue that must be addressed primarily by those firms operating in highly diverse geographic areas. (t/f)
false
Gain sharing directly rewards employees for increases in company calls or lower costs. (t/f)
false
Job sharing is a system in which employees set their own work hours within certain limits set by the employer. (t/f)
false
Job specialization is the systematic shifting of employees from one job to another.(t/f)
false
Job specification refers to the list of elements that make up a particular job (t/f)
false
Most employee benefits, such as holidays sick leave and insurance are required by law. (t/f)
false
Most small and new organizations base departmentalization on customers. (t/f)
false
Perhaps the most widely used selection technique is the employment test (t/f)
false
Recruiting in college campuses and recruiting at union hiring halls are examples of internal recruiting (t/f)
false
The U.S productivity growth rate is the highest in the world
false
The degree to which resources are physically changed is referred to as the focus of a production process. (t/f)
false
The four phases of HR management are acquiring, maintaining, developing, and terminating. (t/f)
false
There are fewer conflicts when the areas of responsibility for line mangers and staff managers are clearly defined. (t/f)
false
There seems to be a movement from variety of jobs to more specialization. (t/f)
false
in a management by objectives(MBO) system, the first step is to establish preliminary goals
false
middle level managers are generally responsible for developing an organizations mission
false
of the four main resources available to management, perhaps the most important is the organization's financial resources.
false
of the three styles of leadership, the most effective is the democratic style
false
on self managed work teams, each member learns on specific job and has clearly defined responsibilities
false
A (n) system combines robotics and computer integrated manufacturing in a single production process.
flexible manufacturing
Operations managers often refer to the resource or resources that comprise the major or most important input as the ___________.
focus of the production
Well-managed cultural diversity is not likely to______________
give preferential treatment to certain groups
which of the following is uncharacteristic of low morale?
high productivity
Inventory control is concerned about _______________.
holding costs and storage costs
The activities involved in acquiring, maintaining, and developing an organization's HR's are called________________.
human resources management
Determining a firm's future HR needs is referred to as ___________.
human resources planning
ISO 9000 standards help a firm to..
improve quality management
The line of authority extending from the top to the bottom of the organization is known as the ______________ ________________.
informal organization
Considering present employees as applicants for available positions is called ________ ____________.
internal recruiting
a manager performing the functions of figurehead, liaison, or leader would be fulfilling a(n) ______________ role
interpersonal
which one of the following is not considered an area of specialization in management?
inventory
One major problem with the MBO process is that..
it must start at the top of the organization and work its way down in order to work, which can be a long process
The activities involved in the acquisition of human resources are HR planning, __________, ___________, __________, and _______________.
job analysis, recruiting, selection, and orientation
Employees at a chemical factory are systematically moved every 2 weeks among 3 different departments in the organization. This is called ______ ___________.
job rotation
The productivity growth rate in the U.S. is ______________
lagging behind the productivity growth rates of such countries as Korea, Taiwan, Sweden, japan and the united states
tangible, physical resources that a manufacturer uses in carrying out its business are known as what type of resource
material
specific statements detailing what the organization intends to accomplish as it goes about its mission are known as its
objectives
Two or more people working together in a predetermined way to achieve common goals is known as a(n) _________________.
organization
The equity theory is most relevant to what form of outcome in an organization?
pay
A(n) ____________ line is a group of similar products that differ only in relatively minor characteristics.
product
Groups of employees who meet on company time to solve problems are __________ ________.
quality circles
Application of scientific principles to the management of work and workers is called ___________ ________________.
scientific management
a sense of involvement and ___________ were two of the human factors at work in the Hawthorne studies.
social acceptance
The requirements needed to fill a vacancy are listed in the job __________________
specification
A manufacturing process that combines raw materials or components to create a finished product is referred to as a _______________ _____________.
synthetic process
leadership is
the ability to influence others
the theory stating that motivation depends on how much people want something and on how likely they believe they are to get it is called
the expectancy theory
A typical planning horizon for many firms is one year. (t/f)
true
An organization's most important resources are HR planning. (t/f)
true
Equity theory is based on the idea that employees are motivated by equitable treatment of themselves relative to the "comparison other". (t/f)
true
Herzberg recognized only two dimensions : motivation and hygiene (t/f)
true
Perhaps the most human method of reducing the size of a firm's workforce is through attrition. (t/f)
true
Reducing production costs by selecting suppliers that offer higher-quality raw materials and components at reasonable prices is one way U.S. firms are trying to become more competitive in the global marketplace. (t/f)
true
Scheduling involves both routing and timing of production activities. (t/f)
true
Span of management and span of control are synonymous terms. (t/f)
true
Staff managers usually provide, support, advice, and expertise to line managers. (t/f)
true
The objective of purchasing is to ensure that require materials are available when they are needed in the proper amounts at minimum cost.(t/f)
true
The obligation of a worker to accomplish an assigned job or task is called accountability.(t/f)
true
The span of management is the number of subordinates who will report to each manager. (t/f)
true
The starting point for HR planning is the firm's overall strategic plan. (t/f)
true
The step that distributes responsibility and authority within an organization is called delegation. (t/f)
true
The way an employee feels about his or her job, superiors, and place of work is known as morale. (t/f)
true
Title VII of the Civil Rights Act of 1964 applies directly to selection and promotion of employees. (t/f)
true
Today, the American economy is now characterized as a service economy. (t/f)
true
When a manager has many subordinates, a wide span of management exists. (t/f)
true
When labor - intensive technology is used people must do most of the work.(t/f)
true
a main discovery of the Hawthorne studies was that human factors are at least as important to motivation as pay rates
true
motivation is the internal process that energizes,directs, and sustains behavior
true
strategic planning is the process of establishing an organization's major goals and objectives and allocating the resources to achieve them.
true
the piece-rate reward system grew out of Taylor's concepts of scientific management
true
when a managers allocates resources between different departments, he or she is acting in a decisional role
true
under an authoritarian leader, communication
usually moves from top to bottom
If Mike Smith, a buyer from Ford, negotiates with a supplier on the price of a wheel he is in a(n) ____________ role.
Decisional
In his book, "The Wealth of Nations" ___________________ emphasized the power of specialization.
Adam Smith
The process of providing reasons for people to work in an organization's best interests is called ________________.
Motivating
_________ _____________ consists of activities aimed at uncovering new knowledge and scientific advancement.
basic research
the systematic program of reinforcement to encourage desirable behavior is called
behavior modification
All of the following are reasons for job specialization except that ______________________.
boredom from repetition is eliminated
When authority is spread to lower level management, a business is said to be __________________.
decentralized
The act of distributing part of a manager's work and power to workers is called _______________.
delegation
Product _________ is the development of a plan for converting a product idea into an actual product.
design
fredrick taylor observed a workplace practice that he termed "soldiering," which means that the employees
worked slowly because they didnt want to run out of work, thus appearing unneeded and risking losing their jobs