business 101 test 2

Grouping all jobs related to the same organizational activity is departmentalization by _______________.

Function

Steel, glass, and fiberglass would most likely be material resources for ________________.

General Motors

Job enrichment is supported by

Herzberg's motivators

The administrative manager is charged with managing an organization's human resource program (t/f)

False

The common leadership styles are autocratic, democratic, and existential.

False

Part of Susan's responsibilities is to create a work schedule for her employees and to motivate them. What type of manager is this?

First-line

The most fundamental type of goal in an organization in its mission. (t/f)

True

Understanding the technical side of things is an effective management aid at every level (t/f)

True

the informational resource should include information generated outside an organization such as by the economy, consumer markets and technology. (t/f)

True

A subordinate's obligation to accomplish an assigned job is called ________________.

accountability

You have been asked to assist Fuller Company in its human resources planning. You will suggest it takes all the following steps except ____________________.

acquiring funds for implementation

A systematic procedure for studying jobs to determine their various elements and requirements is called a job ___________.

analysis

Diversity training programs may include all of the following except _________________

appointing a cultural diversity task force

All of the following are departmentalization bases except _______________. (function, product, location, customer, employee)

employee

Motivation is the internal process that ____________, directs, and sustains behavior.

energizes

Attempting to attract job applicants from outside an organization is called

external recruiting

An analytical process combines raw materials or components to create a finished product (t/f)

false

Basic research consists of activities undertaken specifically to put new or existing knowledge to use in producing goods and services. (t/f)

false

Cultural diversity in the workplace is an issue that must be addressed primarily by those firms operating in highly diverse geographic areas. (t/f)

false

Gain sharing directly rewards employees for increases in company calls or lower costs. (t/f)

false

Job sharing is a system in which employees set their own work hours within certain limits set by the employer. (t/f)

false

Job specialization is the systematic shifting of employees from one job to another.(t/f)

false

Job specification refers to the list of elements that make up a particular job (t/f)

false

Most employee benefits, such as holidays sick leave and insurance are required by law. (t/f)

false

Most small and new organizations base departmentalization on customers. (t/f)

false

Perhaps the most widely used selection technique is the employment test (t/f)

false

Recruiting in college campuses and recruiting at union hiring halls are examples of internal recruiting (t/f)

false

The U.S productivity growth rate is the highest in the world

false

The degree to which resources are physically changed is referred to as the focus of a production process. (t/f)

false

The four phases of HR management are acquiring, maintaining, developing, and terminating. (t/f)

false

There are fewer conflicts when the areas of responsibility for line mangers and staff managers are clearly defined. (t/f)

false

There seems to be a movement from variety of jobs to more specialization. (t/f)

false

in a management by objectives(MBO) system, the first step is to establish preliminary goals

false

middle level managers are generally responsible for developing an organizations mission

false

of the four main resources available to management, perhaps the most important is the organization's financial resources.

false

of the three styles of leadership, the most effective is the democratic style

false

on self managed work teams, each member learns on specific job and has clearly defined responsibilities

false

A (n) system combines robotics and computer integrated manufacturing in a single production process.

flexible manufacturing

Operations managers often refer to the resource or resources that comprise the major or most important input as the ___________.

focus of the production

Well-managed cultural diversity is not likely to______________

give preferential treatment to certain groups

which of the following is uncharacteristic of low morale?

high productivity

Inventory control is concerned about _______________.

holding costs and storage costs

The activities involved in acquiring, maintaining, and developing an organization's HR's are called________________.

human resources management

Determining a firm's future HR needs is referred to as ___________.

human resources planning

ISO 9000 standards help a firm to..

improve quality management

The line of authority extending from the top to the bottom of the organization is known as the ______________ ________________.

informal organization

Considering present employees as applicants for available positions is called ________ ____________.

internal recruiting

a manager performing the functions of figurehead, liaison, or leader would be fulfilling a(n) ______________ role

interpersonal

which one of the following is not considered an area of specialization in management?

inventory

One major problem with the MBO process is that..

it must start at the top of the organization and work its way down in order to work, which can be a long process

The activities involved in the acquisition of human resources are HR planning, __________, ___________, __________, and _______________.

job analysis, recruiting, selection, and orientation

Employees at a chemical factory are systematically moved every 2 weeks among 3 different departments in the organization. This is called ______ ___________.

job rotation

The productivity growth rate in the U.S. is ______________

lagging behind the productivity growth rates of such countries as Korea, Taiwan, Sweden, japan and the united states

tangible, physical resources that a manufacturer uses in carrying out its business are known as what type of resource

material

specific statements detailing what the organization intends to accomplish as it goes about its mission are known as its

objectives

Two or more people working together in a predetermined way to achieve common goals is known as a(n) _________________.

organization

The equity theory is most relevant to what form of outcome in an organization?

pay

A(n) ____________ line is a group of similar products that differ only in relatively minor characteristics.

product

Groups of employees who meet on company time to solve problems are __________ ________.

quality circles

Application of scientific principles to the management of work and workers is called ___________ ________________.

scientific management

a sense of involvement and ___________ were two of the human factors at work in the Hawthorne studies.

social acceptance

The requirements needed to fill a vacancy are listed in the job __________________

specification

A manufacturing process that combines raw materials or components to create a finished product is referred to as a _______________ _____________.

synthetic process

leadership is

the ability to influence others

the theory stating that motivation depends on how much people want something and on how likely they believe they are to get it is called

the expectancy theory

A typical planning horizon for many firms is one year. (t/f)

true

An organization's most important resources are HR planning. (t/f)

true

Equity theory is based on the idea that employees are motivated by equitable treatment of themselves relative to the "comparison other". (t/f)

true

Herzberg recognized only two dimensions : motivation and hygiene (t/f)

true

Perhaps the most human method of reducing the size of a firm's workforce is through attrition. (t/f)

true

Reducing production costs by selecting suppliers that offer higher-quality raw materials and components at reasonable prices is one way U.S. firms are trying to become more competitive in the global marketplace. (t/f)

true

Scheduling involves both routing and timing of production activities. (t/f)

true

Span of management and span of control are synonymous terms. (t/f)

true

Staff managers usually provide, support, advice, and expertise to line managers. (t/f)

true

The objective of purchasing is to ensure that require materials are available when they are needed in the proper amounts at minimum cost.(t/f)

true

The obligation of a worker to accomplish an assigned job or task is called accountability.(t/f)

true

The span of management is the number of subordinates who will report to each manager. (t/f)

true

The starting point for HR planning is the firm's overall strategic plan. (t/f)

true

The step that distributes responsibility and authority within an organization is called delegation. (t/f)

true

The way an employee feels about his or her job, superiors, and place of work is known as morale. (t/f)

true

Title VII of the Civil Rights Act of 1964 applies directly to selection and promotion of employees. (t/f)

true

Today, the American economy is now characterized as a service economy. (t/f)

true

When a manager has many subordinates, a wide span of management exists. (t/f)

true

When labor - intensive technology is used people must do most of the work.(t/f)

true

a main discovery of the Hawthorne studies was that human factors are at least as important to motivation as pay rates

true

motivation is the internal process that energizes,directs, and sustains behavior

true

strategic planning is the process of establishing an organization's major goals and objectives and allocating the resources to achieve them.

true

the piece-rate reward system grew out of Taylor's concepts of scientific management

true

when a managers allocates resources between different departments, he or she is acting in a decisional role

true

under an authoritarian leader, communication

usually moves from top to bottom

If Mike Smith, a buyer from Ford, negotiates with a supplier on the price of a wheel he is in a(n) ____________ role.

Decisional

In his book, "The Wealth of Nations" ___________________ emphasized the power of specialization.

Adam Smith

The process of providing reasons for people to work in an organization's best interests is called ________________.

Motivating

_________ _____________ consists of activities aimed at uncovering new knowledge and scientific advancement.

basic research

the systematic program of reinforcement to encourage desirable behavior is called

behavior modification

All of the following are reasons for job specialization except that ______________________.

boredom from repetition is eliminated

When authority is spread to lower level management, a business is said to be __________________.

decentralized

The act of distributing part of a manager's work and power to workers is called _______________.

delegation

Product _________ is the development of a plan for converting a product idea into an actual product.

design

fredrick taylor observed a workplace practice that he termed "soldiering," which means that the employees

worked slowly because they didnt want to run out of work, thus appearing unneeded and risking losing their jobs