Ch 10

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5

A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.

wiki

A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content.

facial expression

According to research by Albert Mehrabian, which of the following is NOT a way that information is communicated in a face-to-face interaction?

e-mail

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.

meeting

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions.

meeting

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior.

voice mails

An example of push communication is _____.

increases, increases

As the number of people involved in a project _____, the complexity of communications _____.

communicating routine information.

E-mail communication is most suited for:

executing

Managing communications is part of the _____ process of the project communication management.

subject

The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.

n (n-1)/2

The formula to determine the number of communication channels is _____, where n is the number of people involved.

lessons-learned report

The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.

planning communications

The output of the _____ process is a communications management plan.

10

Using the formula for calculating the number of communication channels, how many channels would five people require?

1

Using the formula for calculating the number of communication channels, how many channels would two people require?

Meetings

Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?

If the entire message can fit in the subject line, put it there.

Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?

Information is sent to recipients without their request.

Which of the following is true of push communication?

Short face-to-face meetings

Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?

How much more money will be needed to complete the project?

Which of the following questions is typically addressed by a project forecast?

Progress reports

____ describe what the project team has accomplished during a certain period.

Status reports

____ describe where the project stands at a specific point in time.

Forecasts

____ predict future project status and progress based on past information and trends.

Status reports

_____ address where the project stands in terms of meeting scope, time, and cost goals.

Project archives

_____ are a complete set of organized project records that provide an accurate history of the project.

Planning communications

_____ involves determining the information and communications needs of the stakeholders.

Project archives

meeting


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