Ch 4 Quiz

When listening Paul is engaged, reflects on the message, and practices direct eye contact. According to your textbook Paul has a(n) _______________ listening style.

Active

Sam is having a conversation with a very important client, but he can't stop thinking about the argument he had with his wife that morning. Which of the following stages is Sam having the most trouble with?

Attending

Bruce's boss likes to have staff meetings every morning. This is a problem for Bruce because his mental alertness is best in the evening. Which of the following should Bruce NOT do?

Change the location of the meeting

According to Albert Mehrabian, verbal messages convey the explicit meanings, or ____________________, of our communication, whereas nonverbal messages convey the implicit, or ____________________, meanings.

Content; Relational

It is easy to do multiple things as you listen to someone.

False

Which step in the listening process suggests that you pay particular attention to nonverbal messages such as the person's posture and facial expressions?

Look

During a conversation with her subordinate, Sally says "I get a sense that you're feeling frustrated." Sally's statement is an example of ____________________.

Paraphrasing Emotions

Paula is giving a presentation to her department about a new initiative, to help them listen she placed a catchy phrase at the top of her visual aid which she continually referenced. Paula was attempting to help her coworkers __________.

Remember her message

Neal went to the storeroom to get some supplies for his manager. While at the storeroom Neal forgot whether he was supposed to get paper clips or staples, but he had written a list which said "staples." Neal used a list to help him with which stage of listening?

Remembering

Listening involves which of the following processes?

Selecting, attending, understanding, remembering, responding