Ch. 7 Managing Communication

First, and foremost, any communication you are a part of needs to be ________. a. Accurate b. Timely c. Complete d. Well-known

Accurate

Which of the following is not a way to overcome communication barriers? a. Keep open communication lines. b. Try to be open-minded. c. Always look for stereotypes. d. Improve listening skills.

Always look for stereotypes.

According to the above video, withholding blame and criticism is a part of which key skill for improving effective listening? a. Focus fully on the speaker b. Avoid interrupting c. Avoid seeming judgmental d. Show your interest

Avoid seeming judgmental

What are the different things that get in the way of complete understanding of a message? a. Blockades b. Barriers c. Boundaries d. Individuals

Barriers

One of the most important things managers can do to improve communication is ___________. a. Shut their mouths b. Communicate more c. Be nicer to employees d. Pay higher wages

Communicate more

___________ is defined as the two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas and feelings but also create and share meaning. a. Statement b. Announcement c. Contact d. Communication

Communication

The types of sources you use for information and data in your communication has the greatest effect on which aspect of effective communication? a. Accuracy b. Timeliness c. Credibility d. Completeness

Credibility

___________ is part of the process of interpreting the message for understanding, while ___________ is part of the process of assembling the message into an understandable language for the receiver. a. Encoding and Decoding. b. Decoding and Encoding. c. Converting and Coding. d. Encrypting and Converting.

Decoding and Encoding.

What is is the ability to identify and manage your own emotions and the emotions of others? a. Self-awareness b. Emotional awareness c. Networking d. Emotional intelligence

Emotional intelligence

According to the communication process, ______________ is the process of assembling the message into an understandable language for the receiver. a. Medium b. Noise c. Encoding d. Feedback

Encoding

According to the text, which medium is the richest? a. Telephone b. Video-Conferencing c. Face-to-Face d. Written Documents

Face-to-Face

Which of the following is the richest medium of communication listed? a. Face-to-face b. Video conferencing c. Two-way radio d. Telephone

Face-to-face

T/F: Communication does not need to be accurate.

False

What is the informal transmission of information, rumors, and gossip from person to person? a. Management By Walking Around b. Grapevine c. Water Cooler d. Effective Communication

Grapevine

______________ communication is the formal requests and discussions that need to be had between different departments or functions that are at the same level. a. Downward b. Horizontal c. Upward d. External

Horizontal

The formal requests and discussions that need to be had between different departments or functions that are at the same level are considered which type of communication? a. Horizontal Communication b. External Communication c. Downward Communication d. Upward Communication

Horizontal Communication

___________ is the power to have an effect on someone or something. a. Soft Skills b. Emotional Intelligence c. Influence d. Emotional Awareness

Influence

___________ communication is the casual and unofficial form of communication wherein the information is exchanged spontaneously between two or more persons without conforming the prescribed official rules, while ___________ communication in which information is shared along the different levels of the organizational structure and complies with specific processes and standards. a. Formal and Informal b. Official and Relaxed c. Informal and Familiar d. Informal and Formal

Informal and Formal

What is the level of detail contained in a piece of information? a. Medium b. Feedback level c. Information richness d. Information effectiveness

Information richness

What is terminology that is specific to a particular profession or group? a. Dialect b. Organizational communication c. Jargon d. Office interaction

Jargon

Which of the following barriers is not an organizational barrier to communication? a. Lack of Confidence b. Jargon. c. Status Differences. d. Physical Barriers

Lack of Confidence

Which step is not part of the communication process? a. Sender b. Receiver c. Message d. Method

Method

___________ is the use of power and social influence to gain an advantage, personally or for the benefit of the organization. a. Ceremonial Politics b. Correct Politics c. Office Politics d. Conventional Politics

Office Politics

What is being receptive to new or different ideas called? a. Self-awareness b. Open-mindedness c. Good communication d. Biased thinking

Open-mindedness

Informal communication is typically based on ___________ within the workplace. a. Hierarchy b. Proximity c. Personal relationships d. Randomness

Personal relationships

Open-door policies and round tables can help an office get past some of the _________ that hinder an organization's communication. a. Status differences b. Physical barriers c. Perception barriers d. Workload balances

Physical barriers

What is the individual barrier that comes into play most often when a message is not understood? a. Poor listening skills b. Lack of credibility c. Language differences d. Biases and stereotypes

Poor listening skills

According to the communication process, the ______________ is the individual(s) to whom a message is directed. a. Receiver b. Sender c. Medium d. Message

Receiver

___________ are personality traits and interpersonal skills that directly affect your relationships with other people. a. Non-verbal Communication b. Soft Skills c. Emotional Intelligence d. Influences

Soft Skills

Which step is not part of the communication process? a. Encoding b. Decoding c. Sound d. Feedback

Sound

According to the office politics video, observing office relationships is a large part of which key step to understanding office politics? a. Spotting the influencers b. Being visible c. Knowledge is power d. Helping others

Spotting the influencers

Which organizational barrier includes both actual and perceived differences? a. Organizational language b. Perception barriers c. Work overload d. Status differences

Status differences

Which statement best describes information richness? a. The level of detail contained in a piece of information. b. The level of detail contained in the news. c. The level of detail contained in communications. d. The level of detail contained in facts.

The level of detail contained in a piece of information.

The example of Amazon purchasing Whole Foods was given to emphasize which element of effective communication? a. Credibility b. Completeness c. Timeliness d. Accuracy

Timeliness

According to the elevator pitch video, what is the purpose of the pitch? a. To get someone interested enough to ask the next question b. To explain your company's mission statement c. To make the time go quicker while on an elevator d. To bounce ideas off of people

To get someone interested enough to ask the next question

T/F: Communication is like culture in that it takes a long time to get it the way you want it to be, and it takes even more effort to keep it that way.

True

T/F: Informal communication is the spontaneous, casual, and unofficial method of exchanging information in an organization.

True

Which of the following is the least rich medium of communication listed? a. Face-to-face b. Video conferencing c. Two-way radio d. Telephone

Two-way radio

______________ communication is the information that comes from the subordinate level and is communicated up to the managerial level. a. Downward b. External c. Upward d. Horizontal

Upward

Which of the following barriers is not considered an individual barrier to communication? a. Poor Listening Skills b. Lack of Credibility c. Language Differences d. Work Overload

Work Overload