Chapter 1--MCOM

Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n): a. middle manager. b. first-line manager. c. top manager. d. operative. e. chief executive officer.

a. middle manager.

One of the important ideas in the text's definition of management is: a. the management functions of planning, organizing, leading, and controlling. b. management is unique to for-profit organizations. c.the attainment of societal goals. d.effectiveness is more important than efficiency. e.efficiency is more important than effectiveness.

a. the management functions of planning, organizing, leading, and controlling.

Which of these can best describe organizing? a.Assigning responsibility for task accomplishment b.Using influence to motivate employees c.Monitoring activities and making corrections d.Selecting goals and ways to attain them e.None of these

a.Assigning responsibility for task accomplishment

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles? a.Figurehead role b.Liaison role c.Negotiator role d.Leader role e.Monitor role

a.Figurehead role

Using influence to motivate employees describes which of these functions? a.Leading b.Planning c.Monitoring d.Controlling e.Organizing

a.Leading

Taylor Brittingham is a general manager. Which of the following best describes her position? a.She is responsible for several departments that perform different functions. b.She organizes people across departments to perform a specific task. c.She is responsible for one specific department (e.g., marketing). d.She supervises employees with similar training and skills.e.None of these

a.She is responsible for several departments that perform different functions.

____ is the understanding of and proficiency in the performance of specific tasks. a.Technical skill b.Conceptual skill c.Leadership skill d.Human skill e.Interpersonal skill

a.Technical skill

The individual identity includes which of the following? a.Works relatively independently b.A network builder c.Generalist, coordinates diverse tasks d.Works in highly interdependent manner e.Gets things done through others

a.Works relatively independently

Of all management duties, one of the things managers like the least is: a.handling paperwork. b.controlling activities. c.financial planning. d.networking. e.planning for future decisions.

a.handling paperwork.

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles. a.informational, interpersonal, decisional b.monitor, figurehead, liaison c.leader, monitor, spokesperson d.disseminator, entrepreneurial, disturbance handler e.decisional, spokesperson, leader

a.informational, interpersonal, decisional

Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____. a.nine minutes b.a half hour c.an hour d.one workday e.a half day

a.nine minutes

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function? a. Organizing b. Planning c. Delegating d. Controlling e. Leading

b. Planning

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill? a.Organizing b.Conceptual c.Human d.Delegation e.Technical

b.Conceptual

_____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts. a.Technical b.Conceptual c.Resource allocation d.Negotiation e.Human

b.Conceptual

Which of the following is an informational role, according to Mintzberg? a.Leader role b.Monitor role c.Disturbance handler role d.Entrepreneur role e.Figurehead role

b.Monitor role

Which of the following is a function of management? a.Human resources b.Planning c.Effectiveness d.Efficiency e.Raw materials

b.Planning

The degree to which an organization achieves a stated goal refers to: a.conceptual skill. b.effectiveness. c.human skill d.efficiency. e.synergy.

b.effectiveness.

One of the things managers enjoy doing the most is: a.hiring new employees. b.leading others. c.controlling activities. d.financial planning. e.planning for future decisions.

b.leading others

The individual performer is a _____; whereas, the manager has to be a(n) _____. a.generalist; specialist b.specialist; generalist c."leader"; doer d.producer; expert e.communicator; operator

b.specialist; generalist

Without _____, no company can survive over the long run. a. cost-cutting b. outsourcing c. innovation d. total quality teamwork e. command-and-control approach

c. innovation

One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____. a. leader b. liaison c. spokesperson d. information processing e. resource allocator

c. spokesperson

Which of the following refers to the amount of resources used to achieve an organization's goal? a.Synergy b.Performance c.Efficiency d.Managemente .Effectiveness

c.Efficiency

Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member? a.Intellectual b.Planning c.Human d.Conceptual e.Technical

c.Human

____ is not a force affecting transition from the old workplace to the new workplace. a.Focus b.Technology c.Insourcing d.Pace e.Workforce

c.Insourcing

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role? a.Figurehead b.Negotiator c.Monitor d.Resource allocator e.Leader

c.Monitor

The _____ role involves resolving conflicts among subordinates between the managers department and other departments. a.liaison b.entrepreneur c.disturbance handler d.resource allocator e.negotiator

c.disturbance handler

A social entity that is goal directed and deliberately structured is referred to as a(n): a.employee. b.task c.organization. d.management. e.student.

c.organization

____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills. a.First-line b.Middle c.Top d.Functional e.Bottom

d.Functional

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined? a.Informational b.Interpersonal c.Decisional d.Intrapersonal e.All of these are managerial roles defined by Mintzberg

d.Intrapersonal

Which of the following is not a decisional role? a.Resource allocator b.Entrepreneur c.Negotiator d.Liaison e.Disturbance handler

d.Liaison

Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true? a.Karen Baxter does more planning than Tiffany Blanchard. b.Timothy Thompson does more leading than Karen Baxter. c.Tiffany Blanchard does more controlling than Timothy Thompson. d.Tiffany Blanchard does more planning than Karen Baxter. e.None of these.

d.Tiffany Blanchard does more planning than Karen Baxter.

Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level? a.Staff manager b.Line employee c.Middle manager d.Top manager e.CEO

d.Top manager

By definition, an organization is considered _____ because it is made up of two or more people. a.effective b.goal-directed c.efficient d.a social entity e.deliberately structured

d.a social entity

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his: a.interpersonal skills. b.technical skills. c.controlling skills. d.conceptual skills. e.human skills.

d.conceptual skills.

Monitoring activities and making corrections are part of: a.staffing. b.planning c.organizing. d.controlling. e.leading.

d.controlling.

Research shows that managers enjoy all of the following except: a.networking. b.innovation. c.leading others. d.managing time. e.all of these.

d.managing time.

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles? a. Disturbance handler role b. Monitor role c. Spokesperson role d. Figurehead role e. Disseminator role

e. Disseminator role

Being a successful manager means thinking in terms of all of the following, except: a. becoming an organizer. b. establishing networks. c. building teams. d. becoming a motivator. e. generating the most profit.

e. generating the most profit.

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n): a. first-line manager. b. middle manager. c. top manager. d. functional manager. e. individual performer.

e. individual performer.

Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n): a.top manager. b.first-line manager. c.operative manager. d.middle manager. e.project manager.

e. project manager.

_____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed. a.Efficiency b.Resource allocation c.Organizing d.Planning e.Controlling

e.Controlling

Which of the following roles involve bargaining with others to meet the unit or departmental goals? a.Leader b.Resource allocator c.Figurehead d.Monitor e.Negotiator

e.Negotiator

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role. a.monitor b.figurehead c.negotiator d.resource allocator e.leader

e.leader

A manager in for-profit business focuses primarily on _____, while a manager of a non-profit focuses on _____. a.profitability; customer satisfaction b.the bottom-line; employee morale c.customer satisfaction; organization reputation d.market share; the bottom-line e.the bottom-line; social impact

e.the bottom-line; social impact