Chapter 1 Quiz

Who is responsible for new product development, promotion, and distribution within an organization? a. Administrative managers b. Public relations managers c. Financial managers d. Operations managers

e. Marketing managers

In which area of the organization are quantitative management perspectives most relevant today? a. Behavioral processes b. Maximization of manufacturing processes c. Efficiency d. Developing universal worker guidelines e. Planning and controlling

e. Planning and controlling

Julius has met with several managers in the organization and is now setting up various training programs for their departments. In addition, Julius also manages his staff to meet hiring and recruitment responsibilities. Which area of the organization does Julius manage? a. Human resources b. Financial resources c. Operations d. Marketing e. Administrative

a. Human resources

Which type of managers are typically involved in recruiting and selecting employees, training and development, designing compensation and benefit systems, formulating performance appraisal systems, and discharging low-performing and problem employees? a. Human resources b. Finance c. Marketing d. Operations e. Plant

a. Human resources

What is defined as a set of activities directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner? a. Management b. Divestment c. Planning d. Operations e. Economics

a. Management

Which of the following is a Theory Y assumption? a. People do not naturally dislike work. b. People are not internally motivated to achieve their goals. c. People prefer to be directed, to avoid responsibility, and to want security. d. People perform better when they are threatened by the manager. e. Social processes do not influence the performance of workers.

a. People do not naturally dislike work.

Determining how a company's activities and resources are to be grouped is called _____. a. organizing b. divesting c. controlling d. planning e. leading

a. organizing

In addition to management science, which of the following is one of the two branches of the quantitative management perspective? a. The systems perspective b. Operations management c. Scientific management d. The human relations movement e. Organizational behavior

b. Operations management

In which area do first-line managers spend the majority of their time? a. Implementing policies made by top managers b. Supervising the work of their subordinates c. Representing their organization to the external environment d. Creating overall organizational strategies and goals e. Making decisions about activities such as acquiring other companies and entering or abandoning various markets

b. Supervising the work of their subordinates

Why is it important for managers to study history? a. History can provide a conceptual framework for organizing knowledge. b. The historical context can help managers avoid the mistakes of others. c. History can provide a mechanistic point of view of management. d. All modern-day problems have already occurred and have been resolved. e. Understanding historical context can provide a blueprint for action.

b. The historical context can help managers avoid the mistakes of others.

The ability to motivate others is a(n) _____ skill. a. conceptual b. interpersonal c. communication d. technical e. diagnostic

b. interpersonal

Improving the quality of products and services tends to increase _____. a. latency b. productivity c. entropy d. divestment e. inertia

b. productivity

The _____ perspective places emphasis on individual attitudes. a. systems b. contingency c. behavioral management d. quantitative management e. classical management

c. behavioral management

In the systems perspective, outputs include _____. a. funds b. raw materials c. employee behaviors d. controls e. human resources

c. employee behaviors

Scientific management focuses on _____. a. increasing employee turnover b. analyzing the external rather than the internal environment of an organization c. improving the performance of individual workers d. increasing overhead costs e. encouraging soldiering among employees

c. improving the performance of individual workers

A Theory Y assumption is that a. people prefer to be directed, to avoid responsibility, and to want security; they have little ambition. b. managers have to control, direct, coerce, and threaten employees to get them to work toward organizational goals. c. people are committed to goals to the degree that they receive personal rewards when they reach their objectives. d. people naturally dislike work and try to avoid it. e. incentives rather than social processes influence workers.

c. people are committed to goals to the degree that they receive personal rewards when they reach their objectives.

Which type of managers are not associated with any particular management specialty? a. Office managers b. Operations managers c. Floor supervisors d. Administrative managers e. Public relations managers

d. Administrative managers

What is often at the center of debates on ethics and social responsibility? a. Norms b. Service c. Quality d. Corporate governance e. Workers' rights

d. Corporate governance

Teresita has several open positions at her firm. What could Teresita's firm offer Millennial candidates to attract them to her firm? a. Uniformity b. Strong corporate identity c. Structure d. Flexibility in work arrangements e. Long-term opportunity

d. Flexibility in work arrangements

Which management function is the set of processes used to get members of an organization to work together to further the interests of the organization? a. Organizing b. Controlling c. Decision making d. Leading e. Planning

d. Leading

Which of the following positions would be considered a specialized management position and would work to enhance the image of the organization with the public? a. Human resources manager b. Hospital administrator c. Marketing manager d. Public relations manager e. Accountant

d. Public relations manager

The final phase of the management process is _____ which involves monitoring the organization's progress toward its goals. a. leading b. decision making c. organizing d. controlling e. planning

d. controlling

A typical responsibility of operations managers includes _____. a. employee development b. accounting c. sales promotion d. inventory control e. benefit systems development

d. inventory control

Zereth recently made a lateral move in the company and now oversees a new department. She mentioned to a friend that the management style she used in her former department is falling flat with her new staff. They do not seem to respond to the same sorts of incentives, and she is looking for new ways to motivate and encourage them. Zereth's experience is consistent with which view of management? a. The humanistic perspective b. The classical theory c. The systems perspective d. The behavioral theory e. The contingency perspective

e. The contingency perspective

The abilities of managers to think in the abstract are referred to as _____. a. technical skills b. time management skills c. interpersonal skills d. communication skills e. conceptual skills

e. conceptual skills

First-line managers _____. a. officially represent their organization to the external environment b. create the organization's goals, overall strategy, and operating policies c. make decisions about activities such as acquiring other companies and entering or abandoning various markets d. are primarily responsible for implementing the policies and plans developed by top managers e. handle administrative duties

e. handle administrative duties

The _____ perspective focuses on decision making, cost-effectiveness, mathematical models, and the use of computers. a. classical management b. behavioral management c. systems d. contingency e. quantitative management

e. quantitative management

A _____is a conceptual framework for organizing knowledge and providing a blueprint for action. a. prediction b. mnemonic c. doctrine d. strategy e. theory

e. theory