Chapter 1:

According to the textbook, what are the reasons people study management?

* It helps people make decisions that are ethical and effective. * It allows one to better understand the complexity of today's organizations. * It can increase one's potential to respond to environmental contingencies.

As noted in your text, what advantage does the social learning aspect of studying management offer?

Being able to learn from others' mistakes so as not to repeat them

True or false: It is not necessary for managers to possess all three kinds of skills---conceptual, human, and technical. Having just one of these skills ensures success.

False

Which of the following are managerial roles identified by Mintzberg?

Informational Decisional Interpersonal

______ addresses decisions about planning, organizing and controlling resources, while ____ is noticing an opportunity to satisfy a customer need and deciding how to find the resources to meet that need.

Management; entrepreneurship

Which of the following is characteristic of a department?

People with similar skills or those who use the same kind of knowledge

An entrepreneur has to make which of the following decisions

Planning Organizing Leading

A manager who selects appropriate goals for the organization to pursue is said to be _______, while a manager who minimizes the input resources needed to achieve those goals is said to be _______.

effective; efficient

Leading is the essential managerial task in which managers

enable an organization's members so they understand their part in achieving organizational goals

Employees that engage in entrepreneurial activities within an organizations are known as ______.

intrapreneurs

A firm that wants to measure how effectively and efficiently its managers are using their resources to achieve company goals is measuring _______.

organizational performance

A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve these goals is a(n) _______.

strategy

Entrepreneurs and negotiators are most likely to be _______ managers.

decisional

According to the text, the planning task of the management cycle refers to identifying and selecting _______.

proper goals and courses of action

Which of the following describes one of the roles of a middle manager?

Evaluates the organization's goals in order to increase performance

True or false: One of the traits of entrepreneurs is to be adverse to taking risks.

False Reason: No. Entrepreneurs are open to experiences, original and daring.

While planning, managers do which?

Identify appropriate organizational goals Select the appropriate courses of action Develop strategies for achieving high performance

Which one of the essential managerial tasks are managers performing when they articulate a clear vision and energize members to achieve organizational goals?

Leading

What essential functions of management do all managers perform, regardless of their level, organization size or type, or what country they work in?

Organizing Planning Leading Controlling

What are tasks performed by a middle manager?

Supervises first-line managers Evaluates whether organizational goals are appropriate Finds the best way to organize human resources Finds ways to better use resources to reduce costs and improve service

Who of the following are part of the top management team?

The COO The CEO Departmental vice presidents

Individuals who notice opportunities and gather the resources necessary to start a new business are known as

entrepreneurs

Gathering resources in order to take advantage of an opportunity to provide customers with new or improved goods and services describes

entrepreneurship

All managers, no matter their level, the size or type of organization they are in, or where they are located, are responsible for _______

performing the same four essential managerial tasks

As a top-level manager, Sarah spends the majority of her time _______.

planning and organizing

With the essential managerial task of controlling, if standards are not being met, managers _______

seek ways to improve performance

Managers who have excellent _______ managerial skills have job-specific knowledge and know the techniques and technology needed to perform their jobs.

technical

A central concern of the CEO is _______.

the creation of a smoothly functioning top management team

The most important department heads are meeting with the company CEO and COO to determine the company's goals. This group is _______.

the top management team

A specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is known as a _______.

core competency

John's department has strict quality standards that must be followed. So, periodically John evaluates his department's performance to see if it is meeting its goals. John is performing which management function?

Controlling

Deciding which goals the organization will pursue is the _______ step in the planning function

first

Conceptual skills are most important at the _______ level of management.

top

How can managers help their organization be more efficient?

By minimizing labor and raw materials usage

The company's most senior and important manager is known as the _______

CEO

Which principal task of management involves establishing accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals?

Controlling

Which of the following represent the four essential managerial tasks?

Controlling Leading Planning Organizing

How do efficiency and effectiveness differ?

Efficiency measures how productively resources are used; effectiveness measures the appropriateness of selected goals.

Which of the following are outcomes of the control process?

The ability to measure performance accurately The ability to regulate organizational efficiency The ability to regulate organizational effectiveness

Which manager establishes organizational goals and decides how departments should interact?

Top managers

Which manager has cross-departmental responsibility and is, therefore, responsible for the performance of all departments?

Top managers

Joe has spent years building his computer networking business. He has developed advanced software and hired highly skilled security engineers, giving his firm an edge over the competition. For Joe, his engineers represent ________.

a core competency

Devon has a plan for expanding his business. However, he needs to decide how this plan fits with his company's overall goals and then decide how to best use company resources to implement his plan to achieve these goals. Devon needs to develop _______.

a strategy

While the Chief Executive Officer (CEO) is the most senior manager, the manager that is next in line and works closely with the CEO is the _______

chief operating officer

In the aftermath of the BP oil spill, it was crucial to be able to analyze and diagnose the situation to determine what caused the spill and what effect it would have on the company and the environment. These skills are considered _______ skills.

conceptual

When managers establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals, they are engaging in the essential task of _______.

controlling

The three steps that are involved in planning include deciding on the goals to be achieved, choosing the strategies to use, and _______.

deciding which resources will be needed and how to use them

At U.S. Sales Corporation, all the people who are responsible for promoting the company's products work together. This group of people has similar skills and uses the same knowledge to get the job done. This group would be considered a(n) _______.

department

Nathan wonders how appropriate his organization's goals are. Nathan is concerned with _______.

effectiveness

David wants to know if his company's resources are being used in the best, most productive manner in order to achieve company goals. David wants to know his organization's _______.

efficiency

The daily supervision of non-managerial employees is the responsibility of _______ managers.

first-line

As a manager, Toby is very good at communicating with the people in his department and his supervisors. He has no problems controlling the behavior of the people and work groups in his department. Toby possesses _____ skills.

human

Managers need to master conceptual, technical, and _______ skills.

human

In contrast to Martin who, as a top manager, spends most of his time on tasks crucial to the organization, Susan is a first-line manager who spends her time _______.

leading and controlling

In order to achieve organizational goals effectively and efficiently, human and other resources must be planned, organized, led, and controlled. This is the essence of _______.

management

Jan is responsible for supervising the people who work in her department and organizing company resources to ensure its goals are achieved. Jan's role in the company is that of a(n) _______.

manager

Those who find ways to use resources to reduce manufacturing costs and increase effectiveness are _______ managers.

middle

The manager who helps first-line managers and nonmanagerial employees increase efficiency by finding ways to better use resources is known as a(n) _______

middle manager

A collection of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes are known as a(n)

organization

Placing employees into departments that reflect the types of job-specific tasks they perform falls under the _______ function of management.

organizing

The specific managerial task in which managers create work relationships to allow organizational members to achieve organizational goals is _______.

organizing

The success or failure of a company ultimately rests with _______ managers.

top

An organization's desired future state, which is defined in a short, succinct, and inspiring statement, is known as the organization's _______

vision

When Starbucks states that it wants "to inspire and nurture the human spirit - one person, one cup and one neighborhood at a time," this is Starbucks' _______.

vision