Chapter 10 supply chain

Which of the following is not one of the steps in W. Edward Deming's PDCA cycle? Plan Do Calculate Act

Calculate

What needs to be done to prove a process' capability? Place customer-specific stickers on boxes of product Make decisions or activities to make a product secure Assess a supplier's available capacity and meet the investigating organization's requirements Collect data on the process by performing a trial run or pilot test

Collect data on the process by performing a trial run or pilot test

Which "Quality of Product" dimension would you be assessing when asking the question, "Does the product conform to design specifications?" Durability Serviceability Performance Conformance

Conformance

Quality must be defined by engineers. They are the only one who know what it means to be fit for use. True False

False

To improve the process capability ratio, you may need to find a supplier that operates a better or different process that can produce to your quality requirements. This is called? Modify the process Outsource Change the specifications Use the rule of eight

Outsource

Statistically, six-sigma performance produces fewer than _____ defects per million opportunities for an error for defect. 5.6 6 3.4 4

3.4

Which of the following is NOT a potential source of variation in the Ishikawa cause-and-effect diagram? a. Materials b. Measurements c. Environment d. Prices

Prices

The International Organization for Standardization (ISO) built its quality certification ISO 9000 on which core principles? Total Quality Management (TQM) Automated Manifest Systems (AMS) Automated Storage/Retrieval System (AS/RS) Business Continuity Planning (BCP)

Total Quality Management (TQM)

Which of the following is not a dimension of quality? Performance Conformance Reliability Traceability

Traceability

What is guardbanding? Capturing mutual agreements on the work activity deliverables When engineers set product specifications tighter than they need to be Keeping the workplace clean and neat by making cleaning a daily activity A practice that uses point-of-sale scanner data to manage payment, promotion and replenishment

When engineers set product specifications tighter than they need to be