Chapter 11 management

Which of the following helps a company meet the legal requirement that its human resource decisions be job related? a. Job description b. Job posting c. Job enrichment d. Job rotation

a. Job description

Plebbon, a public relations firm, greatly values hard work. Plebbon's management strives to hire and retain sincere, hardworking employees. Which of the following selection tests does Plebbon most likely conduct to hire the right candidates? a. Personality test b. Specific ability test c. Aptitude test d. Cognitive ability test

a. Personality test

In general, most companies try to keep the rate of employee turnover ____. a. low b. at a steady medium level c. inconsistent d. high

a. low

Rosa, a junior accountant at a manufacturing company, was laid off from her job because she rejected multiple requests from the company's chief financial officer to engage in a physical relationship with him. In the context of employment legislation, this scenario best illustrates _____. a. quid pro quo sexual harassment b. structural accommodation c. disparate treatment d. adverse impact

a. quid pro quo sexual harassment

Which of the following is an exception in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are "reasonably necessary to the normal operation of that particular business"? a. Employment regulation order b. Bona fide occupational qualification c. Critical skills employment permit d. Registered employment agreement

b. Bona fide occupational qualification

In the context of measuring employee job performance, which of the following is a subjective performance measure? a. Sales b. Graphic rating scales c. Customer complaints d. Rejection rates

b. Graphic rating scales

At Abendreg, a multinational law firm, only English-speaking trainers are given the opportunity to impart training to employees in different countries. This is because the company has most of its branches in English-speaking countries, while only three of its branches are in countries where English is not an official language. In the context of employment discrimination, this scenario best illustrates _____. a. disparate treatment b. adverse impact c. minority domination d. affirmative action

b. adverse impact

Which of the following include the names of previous employers or coworkers of an applicant? a. Résumés b. Application forms c. Employment references d. Background checks

c. Employment references

Which of the following is a purpose of performance appraisals of employees? a. Increasing the number of human resources b. Providing learning opportunities to employees c. Evaluating human resource programs d. Promoting interaction among employees

c. Evaluating human resource programs

If Denise decides to pay above market wages, she will find that she: A. Attracts and keeps better employees B. Increases the gym's overall costs C. Decreases the profitability of the gym D. Loses employees to turnover

A. Attracts and keeps better employees

You finally landed the job you've been training for your entire career, and now you're the VP of HR for Dajassu Industries. Wanting to know more about the real interviewing practices at Dajassu (as opposed to the interviewing policies in the handbook), you've asked a senior sales manager if you can sit in on an interview. What you hear shocks you. Although there are many good questions being asked, some of the questions are actually illegal! Clearly, something will have to be done about this. The SAT and Minnesota Clerical Test are examples of these tests, which show whether a person has the specific abilities needed to do a particular job. The General Aptitude Test Battery (GATB) is an example of this type of test, which measures a person's thinking and reasoning abilities, including verbal and numerical aptitudes. Before using any selection instrument, a manager must determine if it is--, or related to

Aptitude test Cognitive ability test valid

After expenses, Denise cleared $500,000 last year. She is thinking about giving some of this money to her employees in what is known as _________________ plan. A. an employee stock ownership B. a profit-sharing C. a piecework D. a commission

B. a profit-sharing

Which of the following actions is the first step in the recruiting process for a new position within a company? Determine the compensation level for the job Write a job announcement Network with sources of job applicants Conduct a job analysis

Conduct a job analysis

Students are put in small groups and asked to discuss how flower arrangements should differ depending on where they are used, for example, at indoor versus outdoor weddings.

Develop analytical and problem-solving skills.

Show students a video demonstrating different types of floral arrangements.

Impart information and knowledge.

Which of the following are advantages of e-learning? Check all that apply. Effectively changes job behaviors Increases workplace productivity Lowers training development costs Reduces travel costs

Increases workplace productivity Reduces travel costs

At the training center, students work with artificial flowers to create basic arrangements. No student is allowed to complete a customer order without first demonstrating the arrangement using artificial flowers.

Practice, learn, or change job behaviors.

Another way to describe ------ case would be "something for something."

aquid pro quo

Which of the following is a difference between internal recruiting and external recruiting? a. Internal recruiting involves hiring people who already work in the company, whereas external recruiting involves hiring people from outside the company. b. Unlike external recruiting, internal recruiting involves hiring passive candidates. c. Internal recruitment methods include employee referrals and walk-ins, whereas external recruitment methods include job posting and career paths. d. Unlike external recruiting, internal recruiting increases recruitment start-up time and costs.

a. Internal recruiting involves hiring people who already work in the company, whereas external recruiting involves hiring people from outside the company

An advantage of which of the following is that it allows companies to reduce salaries and hiring and training costs while also retaining experienced, valuable workers? a. Functional turnover b. Outplacement services c. Phased retirement d. Downsizing

c. Phased retirement

Which of the following is a major federal employment law? a. Equal Pay Act of 1963 b. Fair Labor Standards Act of 1938 c. Civil Rights Act of 1991 d. All of these choices are major federal employment laws.

d. All of these choices are major federal employment laws.

Which of the following is an advantage of internal recruiting? a. It restricts social loafing and groupthink. b. It eliminates employee discrimination. c. It offers a wider choice of candidates compared to external recruiting. d. It reduces recruitment start-up time and costs.

d. It reduces recruitment start-up time and costs

Bo was hired as a minilab operator at a photographic laboratory because he possessed excellent customer service skills, good communication skills, the aptitude to pay close attention to detail, and an ability to follow customer instructions accurately. Bo's employer most likely conducted what type of test before hiring him? a. Work sample test b. Biographical test c. Performance test d. Specific ability test

d. Specific ability test

After deciding to open a new branch in the city of Rivienques, Brempath Bank posted all the job openings for the new branch on an Internet job site called Jobifynn.com. In this scenario, Brempath Bank is engaged in _____. a. validation b. downsizing c. structural accommodation d. external recruiting

d. external recruiting

You are a manager at Quickhawk, a prescription eyewear retailer. Recently, your boss asked you to hire a new optical assembler. You are now ready to begin recruiting. You know that if you use -------- recruiting, you will be likely to bring new ideas into the company, so you decide to use that approach.

external