Chapter 11 SmartBook - MGMT 3000

Which statement about women in the workforce is true?

Companies can lose valuable talent by demanding long hours from their female employees.

Which of the following is likely to result when managers do not effectively manage stereotyping?

Employees may get frustrated and reduce their commitment.

A _____ is a physical or mental impairment that substantially limits a person's activities.

disability

A(n) ______ workforce can provide a company with greater knowledge of the preferences and consuming habits of a diversified marketplace.

diverse

True or false: Men's roles in society have changed and they now carry the bulk of family responsibilities.

false

What is the key to managing diversity effectively?

flexibility

The ______ ceiling is an invisible barrier that makes it difficult for women and minorities to move beyond a certain level in the corporate hierarchy.

glass

Managing diversity means being cognizant of the traits common to a group of employees while also guiding and meeting the needs of these employees as ____.

individuals

When racial disparities exist in employment and earnings, it creates a problem by _____.

leaving aspiring young minorities with fewer role models and mentors

Which community workers are not growing faster from the following communities in United States?

Immigrants

Why are many companies hiring employees from diverse backgrounds?

It allows them to better serve their diverse customer base.

Unwelcome sexual conduct that is a term or condition of employment is defined as ______ and is a violation of Title VII of the Civil Rights Act of 1964.

sexual harassment

Which statement about attracting employees is true?

Companies need to use effective recruiting practices.

Which statement about managing diversity in the workplace is true?

Managing diversity is challenging.

A(n) ______ organization has very little diversity or inclusiveness.

monolithic

The purpose of an organization conducting a cultural-competency assessment includes all of the following except ____.

using the data to identify prejudiced employees

Which statements describe population trends impacting the U.S. workforce? (Check all that apply.)

- About one in three residents in the United States is a racial or ethnic minority. - The number of Asian American, black, and Hispanic American workers is expected to grow faster than that of white males.

Which behaviors can cause a hostile work environment? (Check all that apply.)

- Demeaning jokes - Suggestive remarks - Displays of pornography

Which are ways that diversity and inclusion promote creativity and innovation in a competitive marketplace? (Check all that apply.)

- Diverse groups are freer to deviate from traditional approaches. - Diversity brings a broader base of experiences.

Even in today's changing society, women still carry the bulk of which family responsibilities? (Check all that apply.)

- Elderly parent care - Child care - Household work

Monolithic organizations may be characterized by which of the following? (Check all that apply.)

- Employees from "outside" the group are placed into low-status jobs. - Discrimination and prejudice prevail and informal integration is almost nonexistent. - They have minimal cultural integration among employees.

What are the two types of sexual harassment?

- Hostile environment - Quid pro quo

How do diversity and inclusion initiatives positively impact an organization's competitive advantage?

- Improved perspective in differentiated markets - Increased ability to leverage creativity and innovation in problem solving - Increased ability to attract and retain talent

To become effective managers of diverse organizations, which challenges do managers have to identify and overcome? (Check all that apply.)

- Lack of cohesiveness - Communication problems - Stereotyping - Unexamined assumptions

Which of the following statements are true about the effect of diversity and inclusion on an organization's flexibility? (Check all that apply.)

- Less standardization of operating methods enables organizations to adapt more quickly to environmental changes. - Managing diversity successfully requires a corporate culture that tolerates different styles and approaches. - Less-restrictive policies and procedures enable organizations to become more flexible and responsive.

Which of the following statements about differences within groups is true?

- Not all people from the same hometown share the same personal goals and values. - Individuals within any ethnic group are unique in personality, education, and life experiences. - More difference may exist between Asians from Vietnam and Japan than between a white and an African American from Denver.

Which of the following are forms of discrimination that have been used against women?

- Not allowing women to hold credit cards - Setting quotas to limit women in professional training schools - Restricting jobs to one gender

What methods can companies use to attract a diverse, qualified workforce? (Check all that apply.)

- Offering alternative work arrangements - Executing effective recruiting practices

Which of the following are ways an organization can communicate the commitment of top management to its employees?

- Participate in diversity programs and making participation mandatory for all managers - Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans - Link managerial compensation directly to the accomplishment of diversity goals

Which of the following are strategies designed to promote the hiring and success of mentally and physically disabled people in the workforce? (Check all that apply.)

- Passage of the Americans with Disabilities Act (ADA) - Assistive technologies that make it easier to be productive - Tax credits for hiring disabled workers

As a result of the Civil Rights Act of 1964, gender discrimination is gradually being eliminated. Women have been positively impacted, although equality has not yet been achieved. Which of the following conditions still exist for women in the workforce? (Check all that apply.)

- Pay disparity - Underrepresentation at most senior levels of corporate life

The Americans with Disabilities Act (ADA) defines a disability as a physical or mental impairment that substantially limits one or more major life activities. Examples of such physical or mental impairments include ____.

- Psychological illness - HIV infection - Alcoholism

Having expanded beyond gender or skin color, diversity also refers to which of the following differences? (Check all that apply)

- Sexual orientation - Nationality - Disability status

Which of the following might lead us to stereotype colleagues who are different? (Check all that apply.)

- We filter our perceptions through our own values and culture . - We tend to hear what we expect to hear and see what we expect to see. - We are limited by our own backgrounds and experiences.

Which of the following are reasons that diversity and inclusion programs help firms to attract and retain motivated employees? (Check all that apply.)

- When employees believe their differences are valued, they become more loyal, productive, and committed. - Companies with a reputation for providing opportunities for diverse employees will be sought out by the most qualified employees.

Which of the following are possible explanations for the wage gap between men and women? (Check all that apply.)

- Women are not negotiating pay as effectively as men. - Women have career interruptions to care for family.

Diversity and inclusion can provide organizations with a competitive advantage. This occurs because ____.

- a diverse workforce can give an edge in a global economy by facilitating understanding of other customs, cultures, and marketplace needs - women and minorities may prefer to patronize organizations that value diversity

For most businesses, mentally and physically disabled people represent an unexplored but fruitful labor market. Frequently, employers have found that disabled employees ____.

- are more dependable than other employees - miss fewer days of work - exhibit lower turnover

An organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices, in areas such as ____.

- compensation - promotions - benefits - recruitment

According to researchers, younger workers can be challenging to manage because they tend to be ____.

- high performers - high maintenance

Despite gains for minorities and immigrants in the workforce, disparities in employment and earnings continue to exist, including ____.

- lower earnings for black and Hispanic workers - discrimination in hiring when people with ethnic-sounding names apply for jobs - higher unemployment rates for black and Hispanic workers

Maintaining work-life balance and parenting can be particularly challenging for women. To help attract and retain women, companies are offering "family-friendly" fringe benefits such as _____.

- onsite child care - flexible work schedules - in-home care for elderly family members

Organizations can leverage diversity in minority markets and gain a competitive advantage by ____.

- recognizing minority purchasing power - reflecting the community population mix in the organization workforce - establishing purchasing contracts with minority-owned businesses

In the workplace, managing diversity involves ____.

- recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures - recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage

______ is defined as legally mandated efforts to recruit and hire qualified members of groups that have been discriminated against in the past. The intent was not to prefer these group members to the exclusion of others, but to correct for the long history of discriminatory practices and exclusion.

Affirmative action

Which of the following statements is not an example of an important way diversity can help an organization?

Diversity can help an organization hire fewer minorities.

Which statement about diversity is true?

It refers to all kinds of differences, including ethnicity, income, and religion.

What term describes the practice of understanding and deeply valuing employee differences to build a more effective and profitable organization?

Managing diversity

What form of sexual harassment may include making employment decisions based on an applicant's response to a sexual advance?

Quid pro quo

Which of the following statements about white, American-born male workers in the United States is true?

They constitute the largest percentage of workers.

Guillermo is looking for an entry-level management position. He has been contacted by a recruiter who is assembling a pool of qualified candidates from different backgrounds. The company the recruiter is working for historically hired only white males, and the company must now hire members of groups that were discriminated against in the past. This is known as ____.

affirmative action

Companies that provide opportunities for diverse employees will ____

attract the most qualified and motivated candidates

Some negotiation tactics, such as taking an aggressive stance, may work for men in the workplace but may _____ when women try them.

backfire

What does a group have when its members perceive things and behave in similar ways?

cohesiveness

______ refers to how tightly knit a group is and the degree to which group members perceive, interpret, and act on their environment in similar ways.

cohesiveness

the ______ is an invisible barrier that makes it difficult for women and minorities to move beyond a certain level in the corporate hierarchy.

glass ceiling

Which form of sexual harassment is perpetrated when unwelcome sexual conduct creates an intimidating work environment?

hostile environment

Lupita is on a management track at her workplace. She meets regularly with Analise, a high-level executive who has taken Lupita under her wing. Lupita receives advice and valuable information from Analise. This is an example of ____.

mentorship

______ are higher-level managers who help ensure that employee are introduced to top management and socialized into the norms and values of the organization.

mentos

Diverse groups tend to be ______ than homogeneous groups.

more cohesive

What is the largest unemployed minority population in the United States?

people with disabilities

Young workers generally look for jobs that ______.

provide positive feedback

Charlene was told by her supervisor that she could receive a promotion if she would agree to have sexual relations with him. This is known as ____ behavior

quid pro quo

The Americans with Disabilities Act (ADA) defines a disability as a physical or mental impairment that substantially limits one or more major life activities. Examples of such physical or mental impairments does not include ____.

racist perspectives

What term describes the typecasting of one group by another, based on lack of knowledge?

stereotyping

In order for a company's diversity and inclusion initiatives to succeed, they must have the clear support of ____.

top management

Which group constitutes the largest percentage of workers in the United States?

white male workers

When selecting employees for a work team, the most innovative team is likely to be one with members _____.

who come from diverse backgrounds