Chapter 2 Study Guide

true

Global joint ventures can be difficult to manage because they represent a merging of four cultures.

D)work team

According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes. a. ad hoc team b. semi-structured team c. venture group d. work team e. autonomous unit

A)Typically decreases team cohesiveness

Affective conflict ____. a. typically decreases team cohesiveness b. is accurately described by all of these c. can make people more comfortable with their relationships with group peers d. usually precedes cognitive conflict e. is strongly associated with improvements in team performance

A)job enlargement

An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ____. a. job enlargement b. employee specialization c. job specialization d. job rotation e. task aggregation

a. leads to faster decision making and more satisfied customers and employees

Decentralization ____. a. leads to faster decision making and more satisfied customers and employees b. is accurately described by all of these c. is more appropriate where standardization is important d. is characteristic of large companies e. tends to stymie employee capabilities

D)quid pro quo and hostile work enviroment

From a legal perspective, there are two kinds of sexual harassment. They are ____. a. quid pro quo and bona fide b. hostile work environment and bona fide c. adverse impact and disparate treatment d. quid pro quo and hostile work environment e. adverse impact and bona fide

B)norming

Group cohesion tends to be relatively strong at the ____ stage of team development. a. conforming b. norming c. forming d. storming e. informing

C)product

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization. a. customer b. geographic c. product d. functional e. matrix

E)employee boredom

Job specialization can result in ____. a. complicated job designs b. low employee turnover c. low absenteeism d. high job satisfaction e. employee boredom

A)product

Procter & Gamble has divisions for personal and beauty, house and home, health and wellness, baby and family, and pet nutrition and care. These divisions indicate that the company uses ____ departmentalization. a. product b. geographic c. customer d. functional e. strategic business unit (SBU) Hide Feedback

B)political uncertainty

Starbucks is expanding its global operations into South America in spite of the real probability of civil wars and terrorist activities in many of the continent's nations. As Starbucks expands into South America, it must deal with ____. a. economic uncertainty b. political uncertainty c. nationalistic equity d. strategy risk e. infrastructure regulation

D)all of these

Team norms in an organization can create ____. a. increased job satisfaction b. more trust in management c. negative behaviors, such as breaking rules d. all of these

E)cooperation

The ____ strategy of minimizing or adapting to the political risk inherent to global business makes use of joint ventures and collaborative contracts. a. defensive b. control c. avoidance d. offensive e. cooperation

D)General Agreement on Tariffs and Trade

The acronym GATT stands for the ____. a. Government Aid of Trade and Transactions b. Governing Agreement on Trade and Transactions c. Global Agreement on Temporal Trade d. General Agreement on Tariffs and Trade e. Global Arrangement for Trade and Taxes

E)do all of these

To ensure that sexual harassment laws are followed and not violated, companies should ____. a. respect the privacy of the accused and the accusers b. make sure they are acting in compliance with not only federal but also local laws c. write a clear, understandable, strongly worded policy that is well publicized within the company d. respond immediately when sexual harassment is reported e. do all of these

quota

To protect its farmers, Japan put limitations on the amount of mushrooms and leeks that could be imported from China. This limitation is an example of a(n) _____.

A) job descriptions and job specifications

Two of the most important results of a job analysis are ____. a. job descriptions and job specifications b. employee-needs assessment and job mapping c. rater training and selection validation d. employee-needs assessment and performance appraisal evaluation e. recruiting guidelines and selection boundaries

E)political uncertainty and policy uncertainty

What are the two types of political risk that affect companies conducting global business? a. nationalism and economic uncertainty b. cultural strength and political risks c. policy uncertainty and expropriation potential d. infrastructure dynamism and political uncertainty e. political uncertainty and policy uncertainty

C)Sexual harassment

When a CEO opened the nationwide sales force meeting with a crude sexually explicit joke it was an example of ____. a. disparate treatment b. demographic discrimination c. sexual harassment d. an unwelcome sexual advance e. adverse impact discrimination

c. Exporting; cooperative contracts; strategic alliances; wholly owned affiliates

Which of the following represents the correct sequence for the phase model of globalization? a. exporting; wholly owned affiliates; cooperative contracts; strategic alliances b. home country sales; exporting; job ventures; strategic alliances, and direct investment c. exporting; cooperative contracts; strategic alliances; wholly owned affiliates d. exporting; cooperative contracts; wholly owned affiliates; strategic alliances e. exporting; strategic alliances; cooperative contracts; wholly owned affiliates

c. exporting; cooperative contracts; strategic alliances; wholly owned affiliates

Which of the following represents the correct sequence for the phase model of globalization? a. exporting; wholly owned affiliates; cooperative contracts; strategic alliances b. home country sales; exporting; job ventures; strategic alliances, and direct investment c. exporting; cooperative contracts; strategic alliances; wholly owned affiliates d. exporting; cooperative contracts; wholly owned affiliates; strategic alliances e. exporting; strategic alliances; cooperative contracts; wholly owned affiliates

c. Functional departmentalization allows work to be done by highly qualified specialists.

Which of the following statements about functional departmentalization is true? a. Functional departmentalization complicates communication and coordination for departmental managers. b. Functional departmentalization is also called free-form specialization. c. Functional departmentalization allows work to be done by highly qualified specialists. d. Functional departmentalization increases costs by reducing duplication. e. Functional departmentalization requires the same kinds of functional departments in any company.

E)Sexual harassment can occur between people of the same sex

Which of the following statements about sexual harassment is true? a. Nonemployees cannot be guilty of sexual harassment. b. None of these statements about sexual harassment is true. c. Only people who have themselves been harassed can file complaints or lawsuits. d. The three kinds of sexual harassment are quid pro quo, bona fide, and disparate treatment. e. Sexual harassment can occur between people of the same sex.

D) The growth stages are forming, norming, and performing

Which of the following statements about team development is true? a. None of these statements about team development is true. b. Group cohesion is relatively strong at the informing stage. c. Decline will inevitably occur in every team. d. The growth stages are forming, norming, and performing. e. Team performance begins to decline at the de-norming stage.

B)matrix

With ____ departmentalization, most employees report to two bosses. a. functional b. matrix c. product d. customer e. geographic

E)customer

With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ____ departmentalization. a. matrix b. product c. boundaryless d. functional e. customer

A)Affective conflict

___ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness. a. Affective conflict b. Behavioral conflict c. Development of team norms d. Low cohesiveness e. Cognitive conflict

B)Franchising and Licensing

____ are both examples of cooperative contracts. a. Licensing and joint ventures b. Franchising and licensing c. Direct investment and indirect investment d. Direct exporting and indirect exporting e. Joint ventures and strategies alliances

C)Functional

____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise. a. Customer b. Product c. Functional d. Hierarchical e. Matrix Hide Feedback

B)Delegation of authority

____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible. a. Staff functionality b. Delegation of authority c. An organization chart d. A job description e. Decentralization

A)Departmentalization

____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks. a. Departmentalization b. Organizational layout c. Organizational process d. Functionalization e. Job formatting

C)Disparate treatment

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs. a. Adverse harassment b. The four-fifths rule c. Disparate treatment d. Deliberate negative reinforcement e. Inequitable discrimination

A)Standardization

____ is the process of solving problems by consistently applying the same rules, procedures, and processes. a. Standardization b. Procedural planning c. Problem empowerment d. Organizational autonomy e. Consistency planning

E)Social loafing

____ occurs when workers withhold their efforts and fail to perform their share of the work. a. De-forming b. Mental atrophy c. Stonewalling d. Self-limiting behavior e. Social loafing

B)Job enrichment

__________ means increasing the number of tasks in a particular job and giving workers the power to make decisions about their own work. a. Job rotation b. Job enrichment c. Job enlargement d. Job specialization e. Job design

Individualism

degree to which societies believe that individuals should be self-sufficient

D)Job specifications,job analyses, and job descriptions

help companies meet the legal requirement that their human resource decisions be job-related. a. Internal environments, external environments, and job descriptions b. Job analyses, task specializations, and external environments c. Job analyses, task evaluations, and employee-needs assessment d. Job specifications, job analyses, and job descriptions e. Job descriptions, external environments, and employee mapping

E)internal motivation

the central concern of the job characteristics model (JCM) is ____. a. task identification b. time-motion studies c. synergy d. a value-added measure e. internal motivation