Chapter 3 Study guide The manager as a leader

Which of the following statements about leadership is true?

All of the responses -good leadership requires excellent human relation skills -studies have identified certain characteristics that effective leaders possess -leadership is directly relate to the success of the organization

A manager who believes that employees are not very interested or motivated by their work will use

Close management

A manager who discusses possible solutions with employees and seeks their advice before making a decision is a(n)

Democratic leader

Employer programs that provide confidential individual assistance including counseling and support services for employees experiencing serious personal or family issues.

Employee assistance program

Power given to people because of their superior knowledge about the work is

Expert power

Effective leaders are born with the necessary skills; the skills cannot be learned.

False

Leaders can be effective without good human relations skills.

False

Managers are the only people in an organization who need leadership skills.

False

Managers should ignore the personal problems of employees, because they will not affect the employee's work.

False

Managers should make job assignments based on how long the employee has worked rather than by matching the job to the needs and interests of the employee.

False

Since employees are aware of work rules, any violation should result in termination.

False

Skills that can be learned and are related to how to do a specific job

Hard Skills

When confronted with an employee's personal problem that affects the employee's work or that of other employees, the manager should

Help the employee identify services offered by the business that will help solve the problem

Contract between management and the union identifying rights and responsibilities of the business and its employees.

Labor agreement

Organization of workers formed to represent their common interests in improving wages, benefits, and working conditions.

Labor union

Leaders who can see all sides of a problem and not make biased judgments or statements are said to possess

Objectivity

Which management style would work best with employees who have their own specialized jobs and are expert in them?

Open

Which type of power is not related to leadership characteristics?

Position

Which of the following is not an effective practice in enforcing work rules?

Punish in public and praise in private

When managers increase employees' salaries when they meet the goals established for them, what type of power are the managers using?

Reward power

Human relations skills include the following EXCEPT

Rewarding

Prescribed guides for actions and conducts.

Rules

Of the four leadership styles, the one in which managers are the most flexible in their approach is

Situational

traits related to an individual's character, attitude, and personality

Soft Skills

Getting people to support the same goals and work well together to accomplish them.

Team building

All leaders tend to share several common characteristics.

True

Both expert and identity power are related to effective leadership characteristics.

True

Managers can actually influence whether employees like or dislike their work.

True

One of the most important responsibilities of a manager is to create an atmosphere that encourages employees to do their best work to make the business successful.

True

Power is the ability to control behavior.

True

Relationships are important for managers, because they are responsible for getting work done through others.

True

The manager who understands the needs of employees will be a better manager.

True

Work rules are created in order to maintain an effective work environment.

True

A manager who realizes that each employee has different background as well as different attitudes, skills, and needs is demonstrating the human relations skill of

Understanding others

Regulations created to maintain an effective working environment in a business.

Work rules

The type of leader who is usually most efficient is

autocratic

What type of power is granted to managers by employees because the employees determine the managers are worthy of it?

expert and identity

How well people get along with each other when working together.

human relations

A type of power often invested in experiences or well-liked employees is

identify power

Leaders have ambition and persistence in reaching goals. They are self-starters who plan what they want to do and then do it. This leadership trait is called

initiative

The ability to influence individuals and groups to cooperatively achieve common goals.

leadership

The general way a manager treats and supervises employees.

leadership style

An awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people.

self-understanding

Which is an example of a hard skill?

working with spreadsheets