Chapter 3 Study guide The manager as a leader
Which of the following statements about leadership is true?
All of the responses -good leadership requires excellent human relation skills -studies have identified certain characteristics that effective leaders possess -leadership is directly relate to the success of the organization
A manager who believes that employees are not very interested or motivated by their work will use
Close management
A manager who discusses possible solutions with employees and seeks their advice before making a decision is a(n)
Democratic leader
Employer programs that provide confidential individual assistance including counseling and support services for employees experiencing serious personal or family issues.
Employee assistance program
Power given to people because of their superior knowledge about the work is
Expert power
Effective leaders are born with the necessary skills; the skills cannot be learned.
False
Leaders can be effective without good human relations skills.
False
Managers are the only people in an organization who need leadership skills.
False
Managers should ignore the personal problems of employees, because they will not affect the employee's work.
False
Managers should make job assignments based on how long the employee has worked rather than by matching the job to the needs and interests of the employee.
False
Since employees are aware of work rules, any violation should result in termination.
False
Skills that can be learned and are related to how to do a specific job
Hard Skills
When confronted with an employee's personal problem that affects the employee's work or that of other employees, the manager should
Help the employee identify services offered by the business that will help solve the problem
Contract between management and the union identifying rights and responsibilities of the business and its employees.
Labor agreement
Organization of workers formed to represent their common interests in improving wages, benefits, and working conditions.
Labor union
Leaders who can see all sides of a problem and not make biased judgments or statements are said to possess
Objectivity
Which management style would work best with employees who have their own specialized jobs and are expert in them?
Open
Which type of power is not related to leadership characteristics?
Position
Which of the following is not an effective practice in enforcing work rules?
Punish in public and praise in private
When managers increase employees' salaries when they meet the goals established for them, what type of power are the managers using?
Reward power
Human relations skills include the following EXCEPT
Rewarding
Prescribed guides for actions and conducts.
Rules
Of the four leadership styles, the one in which managers are the most flexible in their approach is
Situational
traits related to an individual's character, attitude, and personality
Soft Skills
Getting people to support the same goals and work well together to accomplish them.
Team building
All leaders tend to share several common characteristics.
True
Both expert and identity power are related to effective leadership characteristics.
True
Managers can actually influence whether employees like or dislike their work.
True
One of the most important responsibilities of a manager is to create an atmosphere that encourages employees to do their best work to make the business successful.
True
Power is the ability to control behavior.
True
Relationships are important for managers, because they are responsible for getting work done through others.
True
The manager who understands the needs of employees will be a better manager.
True
Work rules are created in order to maintain an effective work environment.
True
A manager who realizes that each employee has different background as well as different attitudes, skills, and needs is demonstrating the human relations skill of
Understanding others
Regulations created to maintain an effective working environment in a business.
Work rules
The type of leader who is usually most efficient is
autocratic
What type of power is granted to managers by employees because the employees determine the managers are worthy of it?
expert and identity
How well people get along with each other when working together.
human relations
A type of power often invested in experiences or well-liked employees is
identify power
Leaders have ambition and persistence in reaching goals. They are self-starters who plan what they want to do and then do it. This leadership trait is called
initiative
The ability to influence individuals and groups to cooperatively achieve common goals.
leadership
The general way a manager treats and supervises employees.
leadership style
An awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people.
self-understanding
Which is an example of a hard skill?
working with spreadsheets