chapter 4 cna test

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which of the following occurrences is considered an incident and requires a report to be completed

a resident accuses an NA of abusing her

why is it important for an NA to consider a residents cultural background when communicating with him

because cultural background helps determine how people communicate and can help the NA communicate better with the resident

why must an na be concerned about privacy if documentation is done on a computer

because the information is confidential and somebody who is not part of the care team might see the screen

which of the following should an NA report about a resident to the nurse immediately

chest pain , high fever

if a resident has a hearing impairments the na should

face the resident with the light on the nas face

which of the following is an example of proper telephone communication at work

good morning , linda manor care facility susan jones speaking

when should documentation be recorded

immediately after care is given

careful charting is important because

it is the only way to guarantee clear and complete communication amoung the care team

why is it important for a nursing assistant not to overreact when a resident behaves inappropriately

it may actually reinforce the behavior

which of the following is an example of a barrier to communication

na uses medical terminology with the resident

a nursing assistant may ignore a residents call light when

never

with whom should nursing assistants use medical terms and abbreviations

nurses

which of the following statements is true of touch

nursing assistants can softly pat residents shoulders to communicate caring

which of the following is an example of non verbal communication

pointing to a cookie

what is the correct order of the three step communication process

sender sends message receiver receives message receiver provides feedback

the part of the word that is added to the end of a root to form a new word is called an

suffix

which of the following senses is not used in making observations

taste

which of the following are ways for NAs to avoid barriers to communication

the na should ask open ended questions that require more than yes or no responses

what is the best way a nursing assistant can respond to a combative resident

the na should remain calm and lower the tone of her voice

what is a proper way for an NA to respond if a resident does not hear or does not understand her

the na should speak slowly and clearly

what can a nursing assistant do to help with communication with a resident who has had a stroke

the na should use smiles or gestures to convey information

which of the following is an example of objective information

there are raised red marks the size of prinpricks on Mrs. johnsons torso

one way that an na can help a resident who is visually impaired is to

use the face of an imaginary clock to explain the position of objects

positive responses to cultural diversity include

valuing and respecting each person as an individual

types of verbal communication include

writing

which of the following shows the correct conversion of 2:35 pm to military time

1435 hours

which of the following shows the correct version of 0530 to regular time

5:30 am

which of the following statements is an example of a fact

Mrs. silva needed help to get to the bathroom today

an example of active listening is

NA focusing on the resident and providing feedback


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