chapter 4 cna test
which of the following occurrences is considered an incident and requires a report to be completed
a resident accuses an NA of abusing her
why is it important for an NA to consider a residents cultural background when communicating with him
because cultural background helps determine how people communicate and can help the NA communicate better with the resident
why must an na be concerned about privacy if documentation is done on a computer
because the information is confidential and somebody who is not part of the care team might see the screen
which of the following should an NA report about a resident to the nurse immediately
chest pain , high fever
if a resident has a hearing impairments the na should
face the resident with the light on the nas face
which of the following is an example of proper telephone communication at work
good morning , linda manor care facility susan jones speaking
when should documentation be recorded
immediately after care is given
careful charting is important because
it is the only way to guarantee clear and complete communication amoung the care team
why is it important for a nursing assistant not to overreact when a resident behaves inappropriately
it may actually reinforce the behavior
which of the following is an example of a barrier to communication
na uses medical terminology with the resident
a nursing assistant may ignore a residents call light when
never
with whom should nursing assistants use medical terms and abbreviations
nurses
which of the following statements is true of touch
nursing assistants can softly pat residents shoulders to communicate caring
which of the following is an example of non verbal communication
pointing to a cookie
what is the correct order of the three step communication process
sender sends message receiver receives message receiver provides feedback
the part of the word that is added to the end of a root to form a new word is called an
suffix
which of the following senses is not used in making observations
taste
which of the following are ways for NAs to avoid barriers to communication
the na should ask open ended questions that require more than yes or no responses
what is the best way a nursing assistant can respond to a combative resident
the na should remain calm and lower the tone of her voice
what is a proper way for an NA to respond if a resident does not hear or does not understand her
the na should speak slowly and clearly
what can a nursing assistant do to help with communication with a resident who has had a stroke
the na should use smiles or gestures to convey information
which of the following is an example of objective information
there are raised red marks the size of prinpricks on Mrs. johnsons torso
one way that an na can help a resident who is visually impaired is to
use the face of an imaginary clock to explain the position of objects
positive responses to cultural diversity include
valuing and respecting each person as an individual
types of verbal communication include
writing
which of the following shows the correct conversion of 2:35 pm to military time
1435 hours
which of the following shows the correct version of 0530 to regular time
5:30 am
which of the following statements is an example of a fact
Mrs. silva needed help to get to the bathroom today
an example of active listening is
NA focusing on the resident and providing feedback