Chapter 5 Assignment

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Operational Planning

Project managers have the designs complete now and are working to streamline the production tools to maximize efficiencies and thus bring costs down.

Mission Statement

1. Describes the image the organization wants to project

Mission Statement

10. Articulates the geographical locations where the company competes

Values Statement

11. Unchanging; As applicable in 100 years as it is today

Vision Statement

12. Reflects high ideals

Vision Statement

2. Inspires enthusiasm and encourages commitment

Mission Statement

3. Illuminates the organization's attitude toward its employees

Values Statement

4. Is intended to guide all of the actions in the organization

Vision Statement

5. Is easily understood and well-articulated

Mission Statement

6. Outlines the organization's customer base

Values Statement

7. Expresses the company's worldview

Vision Statement

8. Is appropriate for the times and for the organization

Values Statement

9. Limits itself to a small number that employees can recall when making decisions

performance

Assume that Amtrak's management is utilizing MBO. If a team is tasked with ensuring that 80 percent of all routes utilize prepackaged meals by the end of the year, the team has a(n) ______ objective.

developing a schedule for repurposing dining cars

Based on senior management's strategy for Amtrak, which of the following would be considered an operational plan?

Measurable

Goals should be quantifiable in some way. Tiana tells her auto salespeople that she expects them to close at least three new car sales per month.

Specific

Goals should be unambiguous and not vague. Dylan tells his interns that he would like for them complete their data entry work more efficiently.

Attainable

Goals should challenge us but should also be doable. Bethany tries to motivate her personal training clients by telling them she wants them to increase the weight they are lifting by 500%!

Target Dates

Goals should include a clear time frame for completion. In early September, Lars tells his team they have until December 1st to devise a new cost reduction plan.

Results Oriented

Goals should somehow be linked to the organization's mission. Quinn's company is very customer-focused. She wants her customer service staff to decrease the time it takes to resolve a customer complaint by 10%.

Tatical Planning

Her department plans to introduce 10 revolutionary new lures to the company's already exciting lineup of products over the next two years.

Mission Statement

His company makes professional-quality products that are accessible to the recreational angler.

ethical.

If Anderson wants to set a SMART goal, it needs to be all of the following except

mission, vision, and values.

Some members of Congress believe that Amtrak's profit-focused philosophy is inappropriate for a government-owned company. If Congress decides to reevaluate Amtrak's mandate, it would first lead to changes to its

strategic.

Some of Anderson's plans will take over one year to complete. Based on what you know about planning, these types of plans are most likely

Step 2

Steps in the planning and strategic management process; Assess the current reality

Step 1

Steps in the planning and strategic management process; Establish the mission and vision

Step 3

Steps in the planning and strategic management process; Formulate the grand strategy & strategic, tactical & operational plans

Step 5

Steps in the planning and strategic management process; Maintain strategic control

Step 4

Steps in the planning and strategic management process; implement the strategy

Vision Statement

The company wants to provide a chance for every person to reach his or her highest fishing potential without sacrificing their retirement savings to do it.

Rule

This plan designates a specific required action.

Program

This plan encompasses a wide range of activities or projects.

Policy

This plan gives a general idea of how to respond to a designated situation.

Single-use

This plan is used for activities that are not likely to be repeated again.

Procedure

This plan outlines a set response to particular problems or circumstances.

Project

This type of plan is smaller in scope and less complex.

Strategic Planning

To grow the company by 50% over the next five years


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